January 23, 2020
Quick response and extremely courteous technicians! Ryan was very helpful explaining what the problem was with my unit, and showing me pictures of what happened. He's a great tech who got me up and running quick! Highly recommend!
January 14, 2020
Chad and his entire team have been awesome. Kind of a funky gut and restore with some very limiting factors (mid mod where roof is the ceiling, no attic, etc). Chad thought and thought to get it right. Made excellent insulation suggestions, and spent a lot of time on the sizing. Installers were terrific as well. I’ve been updating homes for a long time. Chad’s has a unique feel of a hometown group with some sophisticated follow up and job tracking apps not common for a small town provider. I’m impressed with his organization overall. A pleasure to work with.
November 20, 2019
Technicians are very nice and explain any problems and answer any questions you may have. I am very satisfied with Chad's AC Direct. They also stand behind their warranty.
November 15, 2019
Ryan was very professional and knowledgeable of the system. I have had this unit for several years and he immediately recognize that the issue with my unit. I am very pleased with Chad and all of his staff.
October 15, 2019
My experience with Chad's AC Direct is highly commendable. Justin, the technician who diagnosed the issue with my system, was extremely courteous at all times and displayed genuine concern regarding his customer. He listened attentively, and in my opinion, did everything he could to leave me a satisfied customer. He allowed me to purchase a new system that I feel will better serve me and at a reasonable price. As their commercial relays, Chad's AC Direct beats a lot of their competitors' prices. The installers were extremely kind and courteous. They were thorough and attentive to their work. They cleaned everything up and addressed any questions or concerns. Thanks Justin, Dyland, Andrew, and Chad's AC Direct for a job well done. The system is working fine, and I am in extreme comfort after all of that hot weather that I had to endure with a broke unit.
October 12, 2019
Great customer service! Very professional! I would highly recommend Chad's AC Direct for your heating and cooling needs! Mr. Ryan and Mr. Jay dod an awesome job!
October 11, 2019
Justin is the outstanding professional salesperson that made this double A/C sale happen. I was impressed with his straight forward presentation and knowledge of the A/C type units and sizes that were needed, a Goodman 4 Ton 16 Seer Heat pump and Daikin 12,000 Btu mini split. He answered all of my questions by phone in the following days. The day of the install he also showed up 3 times and assisted in the 12 hour installation. He had both systems working before he left, it was a long day for him and Dylan's e install team. Everyone was courteous, profession, and very nice. They paid a lot of attention to detail and were careful during the install with no cussing at all. Every thing was cleaned up good when finished and old units hauled off. Chad's AC Direct will get my future business and I highly recommend. By the way, I had six different A/C company's bid on this job and chose Chad's. Thanks guys and Janie in the office for getting all my 10 year warranty paperwork completed for parts and labor before I paid.
October 7, 2019
I called Chad's AC Direct at 8:30PM on a Sunday night. The call was answered and I was told a tech would reach out to me shortly. I expected to get a call in the morning, but Justin called me at 8:40 and answered all of my questions, informed me things I could check myself when I asked, and told me that if he couldn't get to me tonight, he'd be by first thing in the morning.
He called me right after 8 AM on Monday morning, made sure I still needed the tech, and was by in 20 minutes. He fixed my issue, answered my questions, and was more than fair and knowledgeable about my entire setup and ordeal.
I honestly had never used Chad's AC before, I bought this house and the previous owners had had them install the current system. I don't think I can every use another company because this was the quickest, most informative service I've ever received and Justin had a sincere empathy in dealing with my issues.
You honestly can't get better service.
June 10, 2019
Had our AC go down on a really hot day. They came out within 24 hours and when they said they would. Fixed it. Now blowing nice, cool air. Will use again.
Had to get unit replaced. Chad's did a great job considering the challenge of the age of house and unit. Technicians were awesome.