September 16, 2019
We purchased a roof on 7/3/2019. It is now 9/12/2019. We were told we would have a roof in four to six weeks. Well, still no roof. I have called several times and get passed around or get told someone will call me back. No call backs come. Our financing was approved in July. So, that is not the issue. We are seriously thinking about cancelling the order and find someone that will put our roof on. Also, they sent a second man out to double check the measurements and told us we would have the roof in ten days. Well, that was three weeks ago. We just want the roof we ordered. Very bad customer service!
Update: Got our roof today. They did a beautiful job. Very hard workers. Did not leave any mess. The office staff could learn a lot from these guys. Now we wait for our gutter.
September 5, 2019
Great company to work for. Reasonable prices on the siding and windows also.
June 6, 2019
Great, we'll ...... Professionally made windows that look terrific.
February 25, 2019
Royal installed a beautiful steel roof on my home. From starting the quote to finishing the installation they were 100% professional!
The roofing crew were polite, fast and clean! I didn't have to pick up one thing from my yard!
I'm so glad I was able to do business with this company!!
Great work guys!! Don't change a thing!!
January 23, 2019
We had Royal Windows install our windows based on the windows they had installed for us at our prior house 10 years ago. They came to our current home and began installing the 12 windows last Sunday and was finished in roughly 3 hours. We quickly learned that quantity is a lot more important than quality.. The contract workers are only paid by the number of windows they install. When they began the demolition to remove the old windows, my husband and I quickly started gathering plastic, cardboard and sheets to cover our furniture and the floors. We had mortar with its grit flying all through our house and the window sills that we had just sanded and painted, a couple of months ago, has gouges in the wood. One of the pieces of molding was cracked in 3 different places. The wood now needs to be filled, sanded and repainted. If you use this company, I recommend you cover all of your stuff in advance, line the windows the best you can to protect your wood, and stay out there with them through the WHOLE project. My husband had them go back over several places with the silicone where it was not completely bonded. I called the company and a contract rep came out but other than replacing a broke piece on one of the windows, it seems there is nothing going to be done.