November 4, 2019
Love penguin air. I had two service calls today one for my plumbing and A/C both services technicians were kind and very professional. I have had a maintenance contract with Penguin Air for 6 years. They call to remind me to schedule a maintenance very year I donâ€™t know what I would do without them. They are a great company. Love them. I would recommend them to any home owner.
October 30, 2019
Always professional! Happy with everything they have done. And if Iâ€™m not they fix it right away and without question. Hats off to Jenni! She was so nice and even had a treat for our dog with her! Now thatâ€™s awesome!!! Love Penguin Air. Will always use and recommend!
October 27, 2019
We had a leak in our kitchen; called they scheduled us for same day. The technician was very pleasant knowledgeable and got us taken care of.
A HUGE THANK YOU! I'll definitely keep their number and happily refer anyone looking for great service.
October 7, 2019
Amazing that great companies still exist! I called this afternoon and had my technician Jimmy out within hours. He was extremely knowledgeable and got the job done quickly! My favorite part is the text message with the first and last name of your tech and a picture, what a great company we will definitely be using them again and asking for Jimmy! Thanks for coming out so quick!
September 25, 2019
This will not be your typical review and you may be surprised that I'm leaving 5 stars especially because my repairs did not go as planned. Our AC went out during the AZ summer at about midnight on a Sunday night. We called Penguin because they had a 24 hour emergency number and my husband had seen them around our neighborhood. Our tech was here around 8:30 Monday morning. Our blower motor had gone out and it also needed a new drip pan and a cleaning. We had the repairs completed and our AC was running again that afternoon. We thought everything was fine and left the next weekend for the start of our vacation. When we returned we noticed the floor below the attic access was wet. We soon realized that our clothes and other items in our closet we wet as well and knew we had an issue with the recently repaired AC. We called Penguin and our tech was back that afternoon to take a look. Sure enough, one of the pipes was leaking and had been dripping water since the repair. Here's where Penguin and our technician, Zeb, separated themselves from all the competition in the market. They didn't try to make excuses or put the blame on anyone else. They immediately worked to fix the issue and to repair the damage caused by the water. We recognize that no one is perfect and everyone makes mistakes. It's what you do about them that matters. Everyone I have dealt with during this process has been amazing! No one wants to have issues after a repair but Penguin had a quality company immediately come out and repair the damage and Tonya, the quality assurance manager, has assisted me with getting our personal belongings taken care of. What impressed me the most though was that the technician who made the error was not going to lose his job. I know he had been with the company for a very long time and I honestly felt that it was a mistake and in no way a reflection of his ability to do his job. He explained the pipe was not located directly where he had been working and that the seal had either cracked or come loose but it was not apparent at the time he did the work. He even took pictures so he was able to show us the leak. I was very impressed with his honesty and his eagerness to help us get everything fixed. Your employees represent your company and Penguin should be proud to have technicians like Zeb on their staff. There are not very many companies left that care about their customer service, let alone their employees and I am proud to say that Penguin is one of them that cares about both. They have earned my AC, electrical, and plumbing business for as long as we're both around. I would recommend them to anyone who is in need of any of these services and I would recommend Zeb for AC as well. Thank you Penguin for being a company you can trust and for having the integrity to stand behind your employees and the work that they do!