January 13, 2020
Would NOT recommend. Called on a Monday and made an appointment for a technician to come to my house that Friday. He told me was not able to give me an estimate right away because he needed to see the costs of modifications. That’s fine but they never got in contact with me or updated me with any news. I’ve been calling everyday to see the status and every time they “promise” to call me the following day with an update. They never called me back, and when i call they “don’t know”. This company is so unprofessional, and i can’t imagine how their jobs are if they can’t even come up with a simple expense report. It’s been TEN days since the tech came & I’ve still heard nothing. My insurance company has told me they are ending the contract with them tomorrow.
January 9, 2020
I scheduled them to come out and fix my heater they never showed up or called.i rescheduled two more times and they missed those appointments to. No call no show three days of work missed and still I have them another chance they scheduled a 5 to 7 pm and I get a call from the technician explaining to me how it's already past 7 pm dark outside and if he comes now he wouldn't be able to do a good job. Unbelievable!!!!
December 6, 2019
I got a new thermostat in October. My air was working but when I went to use the heat for the first time this year it didn’t work. I called Professors of Plumbing & Air on Tuesday and they were able to accomodate me with my work schedule and have someone out on Thursday evening. While you are waiting for your technician to arrive the company provides a link so you can see where your driver is located and how far away!
Jerome, the technician, called me when he was on his way and once he arrived. He was very polite and informative. The problem just happened to be some wiring with the new thermostat. He was able to correct the issue and took the time to explain to me what he was doing. I was his last stop of the day so I really appreciated him being so thorough and checking on my furnace as well. He confirmed my air and heat are both working before leaving. The process was quick and easy!
November 25, 2019
This is the company that was recommended by our Home Warranty folks. The technician was Jerome and he was very honest with us. We have no heat coming to our master bedroom bath and we wanted to know why that is. It turns out that it is the furthest run from our furnace and we won't get heat in there. The solution is a more efficient furnace and some damp type thing. A more efficient air conditioner would help as well during the warmer months. We want our home warranty plan to work for us and to replace everything now requires itemized listings. Eventually piece mealing things will fail and the cost will add up. We have decided to wait until we have to replace it all.
November 7, 2019
Professors of Plumbing and Air is the best. They are always amazing and Ty is awesome. I don’t know any other plumbing and a/c people in the valley and don’t care to know anyone else. They’re the only people I feel comfortable and confident using.
October 31, 2019
Great job Bryan and Jerome!! On time, professional and first class treatment all the way. Quickly diagnosed and fixed our problem and I would not hesitate to use this company again....with a special request for these particular technicians. Thank you so much.
August 29, 2019
Jerome was an incredible technician. He genuinely cares about his customers, and seems to always do the right thing. It really shows in his actions, and he is a goal getter of a person. Jerome was very knowledgeable, and really had my best interest in hand. I would recommend Jerome to everyone because he speaks Air Conditioning in English, and not in technical jargon. Jerome is definitely an asset to this company, and goes out of his way to please.
August 5, 2019
Our service technician Jerome was great at explaining the problem and offering solutions to getting it fixed quick. He went above and beyond to get our financing approval locked down and overall provided us with great customer service.
On installation day we also had 2 other gentleman working to complete the new duct work and installation of our new AC unit. Both of them were very knowledgeable and polite.
We won’t hesitate to use Professors of Plumbing and Air in the future.
August 2, 2019
When I called, I got a live person on the line very quickly, no long holds. They were professional, easy to talk to and eagerly sent a technician in a very short time as my ac was not working on a hot, 106 degree day. The technician Don was polite, and knowledgeable, His uniform was clean and pressed, not all wrinkled and messy. He knew what he was doing, and did not waste time nor poke around. I would highly recommend. Also, the prices were very fair for the service rendered.