January 22, 2020
Home serviced for approximately 10 yrs or more. Performance standard has been very good to excellent. Informative, with visuals, all questions answered or would find it. Cordial and respectful. Schedules have been timely, and a job well done. Would recommend.
January 20, 2020
We have been an Orangutan customer for a lot of years. We had a Bosch AC unit installed three years ago. Had a young man named Carlos come to our home today to do a semi annual service our AC unit. It was his first visit to our home. He examined the unit and immediately found problems that previous techs either totally missed or never hooked it up correctly in the first place. He was extremely professional, very knowledgeable. One procedure that had never been preformed on our unit before. Pumping out the drain line from the inside unit. Our thanks and appreciation goes out to Carlos. Hold on to this young man he is a very valuable employee and will go far in your new organization. Thank you
January 7, 2020
I am signed up for twice a year service for my system. The office calls to pick the day. The service man calls when he is 20 minutes away. Service is with a smile. Parts replacement is always at my option. All of this is towards keeping the system up and running in the hot season. I am satisfied with the service.
December 6, 2019
Ricky Nevis installed a new water softener and his work was excellent. His manner was professional, he gave me a comfort level, and he was VERY honest. Ricky, thank you for sharing what you were doing, and giving me piece of mind. He is a great young man!
December 5, 2019
Josh (tech) was here today and did a thorough service of our dual pack unit. He also thoroughly cleaned the filter with a foaming cleaning agent. This has never been done before. He advised that Service Experts has acquired Orangutan and that service is their top priority. Josh is very personable, professional and knowledgeable. We are looking forward to having Josh service our unit in the future.
October 15, 2019
So far I've been happy with the services I've received. I sign up for the annual maintenance plan, and the cost seems reasonable compared to other companies I've used in the past. All of the technicians have been very nice and helpful with explaining things. They've also told me ways to save money. I avoided having to have someone even come out once because the technician walked me through things over the phone to get the coils unfrozen during the winter months.
October 10, 2019
Nick was the tech that came to our home to service our cooling and heating system and did a great job. Nick was very pleasant to talk to and when he was done, he cleaned up in the areas he worked. Nick can come here next year to service our system. Thanks, Dan Hughes
September 26, 2019
Orangutan recently replaced two AC units at our home and did a great job for us. We also needed to have some additional work done and their service team was exceptionally responsive, prompt, and very professional. They resolved our issues and the system is working even better at this point.
An additional shout out to our technician who went above and beyond in diagnosing and resolving our current issues. He did a fantastic job explaining the issue and making us comfortable with what needed to be done.
Thank you Orangutan!
September 10, 2019
I had an AWESOME experience with Orangutan Home Services!!! From the GM Jeff down to the installers, their concern for my situation was fantastic. Special shout out to the boots on the ground!!! Joe, Kevin and partner (forgot his name), they endured 110 temps and even hotter in the attic. I would recommend their services to anyone. GREAT SERVICE......
September 5, 2019
The last time I used them, I was scheduled for a window between 8 am and noon. No one showed up and they did not have the courtesy to call to cancel or say they were behind. This was not the first time this has happened. I gave them my business for over 20 years. No more! They are dead to me.