January 21, 2020
Beware of Predatory Loan Practice - they put the 30% Solar tax credit in my loan as a lump sum for the 19th month and if you don't pay it - your payment goes up. IRS does not issue rebates for the tax credit like they make you think when you sign up. The loan is sold to the solar monitoring company and Infinity Energy no longer helps you the day your solar is installed - they then refer you too the Monitoring Company if you have issues. They never called me to see how things were running, we are trying to figure for ourselves if system is running at capacity. Again - you will not hear them or get any help after system is installed. Solar workers left - not a word on the status. Sales Agent who came to my door decided to quit during middle of install. Customer service is zilch. If you have issues with tax credit - they say "TALK TO YOUR CPA". Also, we have not yet seen savings, we were on the medical baseline, other solar companies said that they could not help us but this company showed us savings that we have not yet seen. It actually looks like we will be paying more if we can't come up with the $14.283.15 lump sum (see copy of loan photo) that we thought would be coming to us as a refund. That's what the sales reps tell you - "then you can take your tax credit refund to amortize into your loan to keep the payments down". But they neglect to tell you that the IRS give you a credit only if you owe the Federal Government, it is not a refund.
November 22, 2019
The door to door salesmen are pushy and don’t respect common curtesy. I have a no soliciting sign and a sign that kindly asks you not to ring door bell or knock because i have a toddler and a newborn baby. He woke up my kids and told me he ignored my signs. I’m irritated, my kids woke up. Don’t know how the product is because i won’t ever get service here. Love, a tired mom.
October 1, 2019
Good presentation, talented, friendly.
September 7, 2019
Joe was very informative and patient with all my questions!
September 1, 2019
Very Friendly, Out Going, very Knowledgeable On Solar Products
August 23, 2019
I received a very detailed proposal, including parts description (panel type, micro-inverters), financial analysis, warranty info, panel layout on roof, etc.
August 3, 2019
He was curtious and helpful. He gave me an estimate and extra options.
July 15, 2019
Contacted Isaac about six weeks ago. He showed up promptly and explained the benefits of switching to solar. He was very knowledgeable regarding his product and maintained his patience with us asking many questions.
We decided on the make up of the system and off we went. The installation crew, in spite of 117 degree heat, did a tremendous job in getting the mechanical equipment in place. They did it in a couple of days and certainly knew what they were doing. Except for the new equipment on the garage wall, you would never know they were here. They were extremely neat in doing their job.
The system is installed but not yet running. There seems to be a problem with a micro-verter, (whatever that is). Isabella @customerservice is on top of that problem and I expect we will be up and running soon.
If you're interested in solar, I strongly recommend you contact these folks and give them a chance to provide you with the great service I have received.
July 4, 2019
Company has very knowledgeable and well informed staff. They were on top of the connection process and patient with me as I was slow to respond sometimes. I appreciate all the help.
June 22, 2019
I'm very disappointed with this company from not meeting scheduled phone calls, not showing up for a home inspection as scheduled and generally not meeting any promises or expectations. As they are just one of three potential candidates I'm probably not going to waste any more time with them