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Brothers Home Improvement

  • 25 Years in Business
  • Licensed

About Brothers Home Improvement

Brothers Home Improvement, Inc. was founded in 1994 by brothers Gene and Ralph. The company combined Gene's business know-how with Ralph's years of experience in the window industry. Gene and Ralph built Brothers Home Improvement to extend the life and value of homes in the West Coast, and to help homeowners save on their energy bills.

  • Licensed
  • Accepts Credit Card

Services

Windows

Hours

Mon
8:00AM – 5:00PM
Tue
8:00AM – 5:00PM
Wed
8:00AM – 5:00PM
Thu
8:00AM – 5:00PM
Fri
8:00AM – 5:00PM
Sat
9:00AM – 2:00PM
Sun
Closed

Promotions offered by Brothers Home Improvement

We’re not showing any promotions running for Brothers Home Improvement, but that doesn’t mean they don’t have any! Request a free quote and see what deals you can get.

Homeowner Reviews for Brothers Home Improvement

0
4.6
5 reviews
Showing 1–5
Review by George B.
July 20, 2019
Had slider replaced two years ago now just finished installing 13 new windows today great product and service!
Review by Michelle C.
March 26, 2019
It's easy to write a good review for a company when everything goes 100% right. It's rarer to want to do so when your project doesn't go so smoothly. But, in this case, it is a testament to the honesty and integrity of this company and the folks that work there, that I am providing a 5-star review despite some issues.

I want to start by saying that every other window company I called either failed to respond to my inquiry or failed to show up on time for appointments to discuss my project. Each told me it was "impossible" to provide an actual appointment time and could only provide broad time windows, which they then decided were potential arrival times which they were late for, then expected me to be available for a further 90 minutes for their sales pitch. In the middle of a workday. Their receptionists were rude, brusque, and generally appeared not to care. I was not impressed.

In contrast, the nice lady who works the phones at Brothers was always warm and friendly when I called. Steven, the sales guy, made a specific appointment time, arrived on time, and provided a solid, written and emailed quote with options within 45 minutes. He was friendly, knowledgeable, personable, and professional. Brothers was not the cheapest quote I got - nor the most expensive - but this experience alone made me want to go with them.

It took me a few months to pull the trigger on my project. When I contacted Steven to move ahead, he honored his quote even though manufacturer pricing had changed.

Everything went fantastically and quickly with measuring and getting an installation date. Guys showed up on time for the appointment and they were done in the amount of time they promised, leaving the areas clean.

Except I noticed that the wrong grade window had been installed. I called Steven right away and he got back to me within a couple of hours with an immediate apology and two options to compensate me for the mistake, both of which were fair and reasonable. No arguing the toss. I was, again, more than happy.

Then, the next issue was/is to do with permits for the small window in one of my bedrooms. It's a long story and, based upon my own research, not Brother's fault BUT never once have I doubted that they would do the right thing to resolve the issue. Both Steven and Steve (installation manager) have been quick to respond to my requests and have promised that, whatever it takes, they will do whatever they need to do to resolve this current challenge. I'm writing this review without a final resolution because I am *that* confident that they will stand by that promise.

As for the door and windows I had installed, they're great quality, no issues with installation whatsoever.

For a project that has had a few snafus, I could never have imagined writing such a glowing review but it is 100% deserved. This company is THE REAL DEAL. Honesty, integrity, and solid people working for them. You don't find that much these days.

If you're thinking of replacing your windows or doors, you need to work with Brother's, PERIOD. Even if they're a little more than other quotes you may get. Because they're 100% worth it. You won't regret it.
Review by Doug E.
March 21, 2019
Very professional in all ways. On time and cleaned up after themselves. Great windows at a great price.
Review by Arry M.
January 17, 2019
I own a window and door shop but purchased a home that had windows from Brothers. I had a window fail and they honored a warranty even though I was not the original purchaser and replaced the entire window through the manufacturer. Excellent customer service...kudos from 1 pro to another.
Review by Lynn L.
March 15, 2018
I would highly recommend Brothers Home Improvement.
Sales, customer service, installation - they all are professional and provide fantastic customer service.
I had windows and new front door installed and they showed up on time. Called me letting me they were on their way and cleaned up after installation.
I definitely will use them for any future projects.