July 16, 2018
From the initial meeting with Rick in sales to the finishing touches, Charles Window and Door Co. did a fantastic job. Replacing a front door isn;t as easy as one might think. Most vendors sell only the door and the rest is up to the buyer. That can be overwhelming unless you are well-connected in the contractor network. Charles did the job entirely from start to finish, including arranging for some repairs which were discovered in the process. All the crew members were on time every day during the process and all phone calls were returned promptly. The cost was competitive, pretty much "mid-range" in comparison to the other estimates I got. I feel I got every penny's worth---and more!! Overall, what could have been an extremely stressful experience, went smoothly. I will definitely use them for future projects
June 28, 2016
Usual selection. Nothing special. They're always busy, so much so that their customer service is simply awful. We've been in several times only to either be ignored or brushed off. I'm sure if you're a contractor you'll get better service. But if your a home owner looking for guidance and a few quality products I'd suggest you go elsewhere.
February 14, 2012
Charles was highly recommended by a friend so initially I was disappointed when a new employee met with me and he gave me an estimate that was way more than I expected. After thinking about going with another company, I called Charles Windows and they quickly sent out an experienced estimator and came up with a great package for Milgard windows. Unfortunately, the installation was split into 2 phases because the fiberglass windows manufacturing was delayed but all installation was done professionally except one window that had to be installed a second time. But overall but would use them again and recommend them to my friends.
January 10, 2012
After dreading making a call figuring I would get hounded to death, I was pleasantly surprised with Charles Windows. No hard sell, the rep came and showed us a variety of windows and doors in various styles and materials. They didn't seem to push one brand over another and told us the positive features and drawbacks of each. We replaced two sliding glass doors and six windows. The installation experience was even better. Two guys who were very experienced did the entire installation in two days. They cleaned up after themselves so that you would hardly know there was work being done. It's been a couple of months since the installation and everything looks and works great, no leaks and much improved energy efficient windows and doors. I recommend Charles Windows highly as a class act.
September 19, 2017