no hassle, scheduled and showed on time. repaired first time
Company Highlights
About Choice Home Warranty
The Only CHOICE In Home Warranty
Choice Home Warranty plans offer comprehensive protection against the high cost of repair or replacement of properly maintained major systems and appliances. A policyholder calls our claims center and pays a modest service call fee per claim when a problem or repair need arises. At Choice Home Warranty, we strive to always offer our customers fast and simple solutions, along with excellent service technicians. Customers are looking for value for their money, and we believe we provide outstanding customer satisfaction and protection against the high costs of home and appliance repairs on covered items.* When you decide to purchase a Choice Home Warranty, you will work with a knowledgeable, dedicated team that will service your covered home repair needs swiftly and efficiently.** With many home warranty companies, your claim is assigned to a clerk in a large department, rather than having a personable, dedicated team processing your service request. With a CHW Warranty, you will have a dedicated team of two or three representatives, who will always be thoroughly involved in your claim and available to help you with any questions that you may have.
- 18 years in business
- Servicio en Español
Frequently Asked Questions
Current Promotions
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First Month FREE with purchase of any single payment home warranty plan.
Terms and Conditions
*Click Here to view complete limits of liability and any exclusions. CHW offers service contracts which are not warranties. See policy for specifics on response times. CHW reserves the right to offer cash back in lieu of repair or replacement in the amount of CHW's actual cost (which at times may be less than retail) to repair or replace any covered system, component or appliance. In the event that CHW makes such payment, CHW will provide written notification of the basis for the amount of the payment. First Month Free with purchase of any single payment home warranty plan. The product being offered is a service contract and is separate and distinct from any product or service warranty which may be provided by the home builder or manufacturer. View our Privacy Policy.
*In California, CHW branded service contracts are issued and offered by Home Service Club of California, Inc. (“HSCCA”) and sold exclusively by Home Service Club of California Insurance Services, Inc. **Click Here to view complete HSCCA CA terms and conditions. Choice Home Warranties are not available in California.
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Sign up today and receive your first month free when you purchase any single payment home warranty plan.Sign up for a single payment plan to automatically receive the first month free.View promotion details
Terms and Conditions
Offer valid with the purchase of any single payment home warranty plan. See policy for specifics on response times and coverage limitations. -
Receive $50 off when you purchase any single payment home warranty plan.Discount is applied automatically when purchasing a single payment home warranty plan.View promotion details
Terms and Conditions
Offer valid with the purchase of any single payment home warranty plan. All Choice Home Warranty plans are subject to terms and conditions.
Homeowner Reviews
3,929 reviews
Great job by Mike. We truly appreciate the quick response time and the professionalism.
This company will not take any responsibility for they're mistakes. They will not help you to rectify they're own mistakes. So first they got my email wrong so I didn't get any notification of an appointment to fix my leaking fridge. Second when I called back two days later they said I had to call the company they hired to fix it to move my appointment. When I called the company no such appointment exists. So I called them back to get them to fix it. They insist they appointment exists and tells me they'll send an email to them and get them to email that the appointment exists. That I had to wait yet another day to see if they send me the appointment time. I call the next day after not receiving any such email. Then they proceed to tell me they never sent a email out. That I should wait yet another day for them to send a email. I asked if they could try to find another person who could cover since this is a emergency and it was their fault that I could not make a earlier appointment due to their incompetence. No apparently they would have to cancel the appointment to look for anyone else. Which is ridiculous. Then they kept trying to say this is the technician fault. Taking zero accountability that they got my email which delayed me being able to make a earlier appointment, then never sent out the email to confirm this appointment. They will try telling you they're only responsibility is covering the cost of the repair. Even though they are the ones making the appointments. It's not like they tell you to make the appointment and they will just cover the cost. No they insist on making the appointment so they can get people who will do labor for cheap. For them not to them take responsibility when they require they make the appointment is honesty such a scam. I will be canceling my plan any company that functions this way does not deserve money. Seeing so many have a similar experience tells me all I need to know about this company. If I could give zero stars I would.
Hands down the worst Warranty company I've ever done business with. I pay them $65 a month for services included in my package that I don't get. My air conditioner was included and I ended up having to pay for it out of pocket. It took them over a week and a half and could not find a company to come out. I finally picked up the phone and made one phone call and had my air conditioner working by that afternoon. The final straw is my septic tank pumped. Again I waited almost 2 weeks and they couldn't find no one. I made one phone call and had a company there that day. I had to pay the company minus my deductible. This was in April, it is now July 31st and they were supposed to refund me $200 of that. I'm still waiting on a check and they just called me because the check was returned to them. How can I do business with a company that has my address and still gets it wrong. I was going to cancel them due to the final straw. They told me I couldn't cancel until after I got my check. So now by the time I actually get the check all it's going to do is reimburse me for the months that should have not existed. I highly recommend you choose another company.
If I could give Choice Home Warranty zero stars, I would. They employ absolute trap tactics to avoid paying out legitimate claims.
I filed a claim for my aging Goodman HVAC system, paid my $75 deductible, and they sent out Sears Home Services. The technician did absolutely nothing but slap some tape up, failed to check a single internal component, and gave me predatory advice to "build my own filter" out of hardware store scraps. Doing this would explicitly void my contract under Choice’s "neglect" clauses—a built-in trap to deny future coverage.
When I called Choice to demand a new company, the customer service was a joke. The agent completely ignored my name, repeatedly called me "ma'am," and told me my only choices were to let the same useless company back into my house or pay an additional $75 fee just to get a different company to look at it.
I canceled the claim and am letting my contract expire. They are happy to collect your money, but the moment a major system actually needs a replacement, they will stall, insult you, and try to trick you into voiding your own policy. Do yourself a favor and hire a local professional instead.
Update 7/24/26:
Technically CHW has "resolved" my issue by refunding me my full contract price and service charge. They did so through a monotoned, policy quoting jargon, couldn't careless method... A cold call from someone who tried to get me to accept a lesser amount and then a structured legal letter citing, quoting and highlighting policy before saying "but we are willing to ...".
Glad they "resolved" my issue but I hope to see change in policies, oversight and a less rigid model of service.
I filed a claim for my aging Goodman HVAC system, paid my $75 deductible, and they sent out Sears Home Services. The technician did absolutely nothing but slap some tape up, failed to check a single internal component, and gave me predatory advice to "build my own filter" out of hardware store scraps. Doing this would explicitly void my contract under Choice’s "neglect" clauses—a built-in trap to deny future coverage.
When I called Choice to demand a new company, the customer service was a joke. The agent completely ignored my name, repeatedly called me "ma'am," and told me my only choices were to let the same useless company back into my house or pay an additional $75 fee just to get a different company to look at it.
I canceled the claim and am letting my contract expire. They are happy to collect your money, but the moment a major system actually needs a replacement, they will stall, insult you, and try to trick you into voiding your own policy. Do yourself a favor and hire a local professional instead.
Update 7/24/26:
Technically CHW has "resolved" my issue by refunding me my full contract price and service charge. They did so through a monotoned, policy quoting jargon, couldn't careless method... A cold call from someone who tried to get me to accept a lesser amount and then a structured legal letter citing, quoting and highlighting policy before saying "but we are willing to ...".
Glad they "resolved" my issue but I hope to see change in policies, oversight and a less rigid model of service.
Claim #: 337229648
Absolutely terrible experience with Choice Home Warranty. We have been without central AC for about 10 days during extreme heat. It reached 90°F inside our house. We have two children at home, one of them has level 3 autism, and we work from home. We are stuck living in a hot, humid house with no proper air circulation because this company cannot handle paperwork/approval in a reasonable time.
A technician came out, but the issue is still not fixed. The repair is being delayed because of paperwork/approval issues while our family is forced to live in unsafe conditions. We had to rely on a portable AC, which is not enough to cool the house properly.
This is not a minor inconvenience, this is a health and safety issue. What is the point of having a home warranty if an emergency AC repair during dangerous heat gets delayed for days because of paperwork? Choice Home Warranty has made this process slow, stressful, and completely unacceptable. I would not recommend this company to anyone.
Update: As of today, this claim has now been open for 4 weeks. We are still without central AC.
Instead of resolving the issue, Choice Home Warranty sent another technician who basically started the process all over again. He came today, said the same thing we already knew, that the blower motor needs to be replaced, and now apparently they need to send more information for verification and wait for another approval.
This is completely unacceptable. We have already been living through this for weeks. The temperature inside our house reached 90°F. We have two children at home, one of them has level 3 autism, and we work from home. We have been forced to use portable AC units that do not properly fit our windows and still cannot cool the house.
At this point, this is not just a repair delay. It feels like a complete failure of the warranty process. After 4 weeks, sending a new technician to repeat the same diagnosis and restart paperwork is ridiculous.
Absolutely terrible experience with Choice Home Warranty. We have been without central AC for about 10 days during extreme heat. It reached 90°F inside our house. We have two children at home, one of them has level 3 autism, and we work from home. We are stuck living in a hot, humid house with no proper air circulation because this company cannot handle paperwork/approval in a reasonable time.
A technician came out, but the issue is still not fixed. The repair is being delayed because of paperwork/approval issues while our family is forced to live in unsafe conditions. We had to rely on a portable AC, which is not enough to cool the house properly.
This is not a minor inconvenience, this is a health and safety issue. What is the point of having a home warranty if an emergency AC repair during dangerous heat gets delayed for days because of paperwork? Choice Home Warranty has made this process slow, stressful, and completely unacceptable. I would not recommend this company to anyone.
Update: As of today, this claim has now been open for 4 weeks. We are still without central AC.
Instead of resolving the issue, Choice Home Warranty sent another technician who basically started the process all over again. He came today, said the same thing we already knew, that the blower motor needs to be replaced, and now apparently they need to send more information for verification and wait for another approval.
This is completely unacceptable. We have already been living through this for weeks. The temperature inside our house reached 90°F. We have two children at home, one of them has level 3 autism, and we work from home. We have been forced to use portable AC units that do not properly fit our windows and still cannot cool the house.
At this point, this is not just a repair delay. It feels like a complete failure of the warranty process. After 4 weeks, sending a new technician to repeat the same diagnosis and restart paperwork is ridiculous.
Thank you so much for taking care of my issue in a timely matter as it is 97° here and without an air conditioner, it’s quite miserable.
I would like to say that 360 AIRE. Is the BEST OF THE BEST.
Thank you again
I would like to say that 360 AIRE. Is the BEST OF THE BEST.
Thank you again
Highly Recommended! I had an excellent experience with Choice Home Warranty for my recent LG washer repair. The process was seamless, from the quick response time when filing my claim to the ease of scheduling. The assigned technician was incredibly flexible when we had a schedule change, and the repair itself was quick and efficient.
So far, I am very happy. I haven't had any major claims yet, but I am hoping they continue to meet and exceed expectations. Thanks for the great service!
So far, I am very happy. I haven't had any major claims yet, but I am hoping they continue to meet and exceed expectations. Thanks for the great service!
They decided my refrigerator could not be fixed and only paid for about 1/3 of the cost of a new fridge
I like the work of the technician. I completed an evaluation once the repairs were completed in the spring. Areas needing improvement: Why am I evaluating the spring repairs again and closing out the claim again? Why am I receiving so many promotional emails and texts? Am I scheduled for a technician July 1 with a 7 am to 12 noon window or not? The messages are confusing. It appears that I am closing a claim prior to the claim being open.
