Clear Choice Windows & Siding of Des Moines

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Homeowner Reviews for Clear Choice Windows & Siding of Des Moines

3.5
5 reviews
Review by Susan H
October 23, 2019
I love my Clear Choice windows! I was really impressed with the company representative and the installers. All totally professional. They were very helpful when I wanted some of the window sizes to be adjusted. I created a picture window out of three sections and it is now an amazing view. I love the construction of the windows; the one lever closing system and the way the screens are made. And, last, but not least, the price was right! I certainly made the right Choice!
Review by Dustin S
October 1, 2019
What started off as a decent relationship has turned into one where we have been taken advantage of and there's little room for compensation of any kind, including a standard amount of acknowledgment of the situation.

For a cool $7000, we had most of our windows replaced on May 22nd. One of the new windows was broken on the truck -no problem- and I was told a replacement would be another 4-6 weeks but would be rushed. Fast forward almost 18 weeks and the window has just been replaced.

The first reorder, the window came back (EIGHT weeks later) on July 22 incorrect (was white vinyl instead of wood grain vinyl). No window or news until Aug 23rd, when I was told by the rep that the manufacturer had lost the order, then found the order, but it was being processed.

Fast forward FOUR more weeks until Friday (Sept 20) when I was finally told that it was on the truck to arrive Tuesday the 24th, that I'd get a call "immediately". It took me calling, two days later, to finally speak with the rep about it being installed. Guaranteed, if I hadn't have called, we wouldn't have a schedule date.

I'd like to note besides once on Aug 23rd, I ALWAYS had to initiate a phone call. When I finally called the owner, Rob, on Monday of this week, he was nothing short of rude, 100% ostentatious, SO condescending, and demeaning. "You can't assume we operate like Amazon with a two-day shipping schedule". He said this no less than 3 times. He was adamant that Clear Choice NEVER refunds and NEVER credits an account (again, he's not Amazon with free returns!), but that he'd call the manufacturer. After a return phone call, he said the only thing they would do is a $100 credit.

The lack of communication, the EIGHTEEN WEEKS it has taken to get a window install scheduled, and the lack of compensation is embarrassing. Clear Choice should be ashamed; they lost a repeat customer as we have two more LARGE windows to replace, and gained a wonderfully negative review.
Review by Ellisyn K
September 30, 2019
The communication as far as ordering time/installation of windows was poor. The window installation was top notch. Very friendly employee. The installation looks wonderful and there was no mess at the end of the day.
Review by Kim L
July 25, 2019
Poor customer service. I advised that windows were crooked and they wouldn't even call me back. I guess that's because I paid too promptly.
Review by Matt A
June 27, 2019
Highly recommend Clear Choice! The entire process was quick and easy with no issues. Installer was prompt, friendly and cleaned up completely after each day. Very happy with the product and service.
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