May 23, 2020
Few years ago I had them replace all windows in my home. A few days ago they replaced my patio door and screen. I'm very pleased with the windows and the work. They were efficient and only took a couple hours. I recommend window works. Oh, and a shout out to Michele. She was great throughout the whole process from the start to after installation. A very nice woman. Thanks Michele!
May 19, 2020
I think it is important to share good experiences when they occur. Our experience with Window Window could have gone a variety of ways but the people associated with this company displayed they have pride and sincere interest to do the right thing. First, the measurement team was very professional, the concierge service is excellent during the entire process and the installers exceeded every expectation. Second, I will say not everything went as planned. The patio door did not come out as I expected. This is where Window Works rose above what many companies would not do and why I stand by my 5 star rating. Even though it may not have been perfect at first, they were amazing to resolve the issue quickly, professionally and with outstanding follow-up. I would use Window Works again and happy to recommend.
May 18, 2020
Overall unprofessional service. Spoke with sales man three times, had to repeat to him what we needed done to the house every single time, which included siding, columns and stone wall put up upfront. He kept hassling to get us to pay more even though we had already agreed on a price. Once we were in the middle of signing the contract. I reminded him one more time about the stone wall just in case, since I seen he wasn't on the same page. Once I mentioned the stone wall, he noticed he forgot about it even though we mentioned it 3 times before. Then he claimed right away that he needed to look into it now because some associations don't accept this stone wall. Keep in mind that EVERY SINGLE HOUSE ON OUR BLOCK HAS THIS STONE WALL, we even walked the block so I could show him exactly what we wanted. He ended up texting again the day after claiming the association did not allow it instead of admitting he ran numbers wrong. Also did not bother to talk about the price anymore to raise it or continued to try to work with us on getting it done. Just a simple text saying good luck getting your project done. Would never recommend this company to anyone!
May 8, 2020
Neil Anderson is Amazing at his job! He explained everything and told us everything we wanted to know about windows and which one was the best to go with! He had a sample window he brought with him to show us! He gave us the best deal possible and we couldn't be more thankful. Thanks again Neil for all your help!
January 20, 2020
We recently purchased a vinyl sliding glass patio door for our town-home. My WindowWorks was the only company willing to work with our budget. We met with Keenan and Mike on 2 separate occasions. They took the time to answer all of our questions. The communication from the entire company has been outstanding. They even reached out to our association for approval on the patio door. The door was installed 7 weeks after signing our installation contract (this is standard amongst all companies). The installers took no more than 2 hours to complete the job and were very approachable and professional. It's amazing how much warmer it is in our kitchen with our new door. I'd highly recommend My WindowWorks!
November 19, 2019
On time professional installers. Excellent customer service; no high pressure sales tactics.
November 1, 2019
Window Works did a great job installing my new front door. The sales representatives were very knowledgeable about their product and arrived on time. The installers did a wonderful job installing my front door and were very careful to protect the hardwood floor in my foyer. The installers added extra insulation around my front door and my new front door fit the front door space perfectly. The door arrived ahead of schedule and I couldn't be happier. I selected Window Works because of the transferable lifetime warranty on the front door and because there is always a Window Works foreman overseeing the job. I also liked the fact that Window Works has an excellent rating with the Better Business Bureau and excellent Google reviews. I also liked the fact that Window Works provided a free estimate and did not pressure me into signing a work contract right away like other contractors did. I went to some of the big box retailers and they charge a 145 dollar measuring fee and their doors are not painted or primed and their doors do not have as good insulation. The big box retailers also do not provide custom fit doors. The representatives at the big box retailers also were not very knowledgeable about their doors. I am really happy I decided to go with Window Works for my front door installation. I also contacted other contractors besides the big box retailers and Window Works but they did not have very good reviews from the Better Business Bureau. I definitely made the right choice when I chose Window Works for my front door installation.
October 26, 2019
Ty was extremely helpful. He went out of the way and completed additional checks to ensure that all the doors were aligned. No wonder Window Works is known for their Customer Service... it because of they have employees like Ty. Thank you so much Ty!
October 3, 2019
My husband and I were very pleased with how professional the window installers were. They came to our house at the right time and they got to work immediately. We were also happy with the fact that they cleaned up after themselves and left no mess. We had a question about how to lock the windows a short time later. They sent a guy out who answered all of our questions and showed us what we needed to know to properly lock the windows. We are very pleased with the customer service we have received. We believe that the quality of the windows is very good for the price that we paid. We would recommend them to anyone who is considering purchasing windows.
October 1, 2019
Professional sales and installation teams. Concierge services throughout the process to answer all questions you have and provide status of activity. I would highly recommend. Finished product is beautiful. Having these new windows has already provided a quieter home because it is well sealed. No more drafts. Hardware invisible and has nice lock near bottom base of window for the casement windows. For my village, Window Works managed the detail of getting the permit which is included in their price quotes. Quotes I received from other window companies did not include management of the work permit and was told I had to do it. Which by the way did not lower their quote compared to the ease of service from Window Works from start to finish. I will definitely being doing business again with them when I get new doors.