January 30, 2020
I had a flood in my basement at 3:00 am. I thought it was coming from the water heater. As no one was answering my calls, I ended up calling 128 plumbing. I actually got a person on the phone at 4:00 am. She was so wonderful and tried to get a hold of someone for me. At the time, there was no one that could come, but she said they would call at 7:00 as that's when the office opened. Sure enough the phone rang right at seven. They got someone to come to the house within a half hour. Mike was the nicest person and kept me informed on what was going on. He checked everything out and it ended up being on the furnace. To make a long story short, he was very professional and had it fixed by the afternoon. He showed me what he did and explained it to me. I will definitely be calling them again if I have a problem.
January 27, 2020
Especially knowledgeable and professional plumbing and heating specialists. Work is always high quality, done right the first time. They always explain what they do, why they do it and what the results will be. They also wear shoe and boot coverings in the house and leave the area spotless when they finish. All of the people I've interacted with, both on the phone and in person, have been very friendly and courteous and show genuine concern for the customer.
January 25, 2020
Keith and his team made the unexpected replacement of my furnace as seamless and painless as possible! I went from my heat not working to a fully installed system in less than a week. And that included a holiday weekend! The customer service was fantastic. Between the initial meeting and the start of the project, Keith dropped off space heaters to help make it comfortable for the day until the project started. From my conversations with Keith and Chris, they were helpful, knowledgeable, and friendly. When, inevitably, the project got more complicated, the team went above and beyond to fix it. I’m sure you can find a cheaper price for a replacement, but I doubt it comes with the quality and service provided with 128. Thanks to this team for making this project more digestible. And for the heat!
January 16, 2020
I have a skeptical view of contractors today but have been pleased with 128 so far. Their serviceman, Norm, has performed yearly service on our units for a number of years and I've grown to respect him and trust him. Of course every business is only as good as their last interchange and hopefully this will continue. We need old fashioned bonds of trust in all aspects of business which is becoming more of a rarity. So far, so good.
January 3, 2020
My faucet and sump pump needed to be fixed. I was able to get a next day appointment, which was amazing. We were so lucky to have Charlie come and fix everything. He was on time and very thorough. He explained everything, the cost and all my options. His work was meticulous and he cleaned up after himself! He also went above and beyond and fixed my clogged sink- which he didn’t have to do. He was respectful of my home, children and pets! I would give him 10 stars if I could!