January 23, 2020
This company always impresses.
27 degrees at 3 am, heat is out! They have someone out quickly to address the issue.
They are on top of their game every time!
After repairing the problem, they brought their concerns to my attention. I agreed they needed to be addressed as well, and they were out the next day to take care of them.
I highly recommend this company for their service, skill, and professionalism.
They will take care of you.
January 17, 2020
Second time I have called them, and both times I felt like the technician was knowledgeable and honest. That goes a long way for me since they could easily just tell me that it was the by-pass valves and recommend a quart of Quaker state. Efficient response and polite people. And the text - to - schedule feature rocks since I hate to talk on the phone. Good stuff.
January 11, 2020
Great experience from start to finish. Jon emailed back and forth was us and was able to come out same day (Saturday to boot) to look at it and give us a no charge estimate to replace. He quoted us entry level up to high end models and explained the differences as well as the rebates. The 3 technicians who came out were very knowledgeable, did a great job, and didn't leave any mess behind. They were very informative and professional. They even installed the app on our phones to control the new thermostat with. It was quick and painless. We also got several other quotes (more than 6 others) and because they were willing to explain our options and differences, we understood and were able to compare apples to apples and got the best pricing from them as well! Highly recommended!!
January 3, 2020
We are very happy with the services we have received from comfort monster. The technicians are honest, straightforward, and thorough. So far we have seen Bruce and Luis and both technicians have done a fantastic job. They were both family friendly and professional. I will happily recommend them to all friends and family in the Raleigh area!
December 12, 2019
I have been a loyal customer for a few years now and they have always been excellent! From the time I place my call until the technician leaves with the job well done I experience knowledgeable, polite people who respect my home and always put me first. I never get the up sell treatment and always get the true assessment of my systems condition and needs. I will NEVER use another HVAC service provider. I am sure there may be someone that would be cheaper, but Comfort Monster is competitive in what they charge and for the professionalism, trust, knowledge, and just plain friendly solid people I have no desire to save "a" buck. Highly, highly recommend!!
October 8, 2019
I was very pleased with service level and my new system. Comfort monsters exceeded my expectations. My 16 year old AC unit had a catastrophic failure on a Friday night. I called comfort monsters Saturday morning and they had a tech come out within 2 hours. To give a little perspective, I have a HVAC background. I had already determined what was wrong with the system and I needed to get a new system. Been limping the system along for last 2 years. However, the guys checked it out anyways, waived the service fee and also let us borrow a few window ac units so we could sleep at night, which was a life saver for the entire family until new system got installed. Scheduled new unit install on Tuesday. Brandon and Wayne came and installed system the right way and didn't cut any corners. Hats off to these guys! As I said, I work in the industry and these guys did an awesome job! Communication throughout was spot on and prices were reasonable. Definitely would recommend and use them again.
October 8, 2019
I love that they call to confirm your service in case of last minute scheduling issues. And the day of, they text a picture of your tech and a tracker so you can be available when they arrive. It makes you feel secure knowing who's arriving! On time, courteous and professional. Glad to be a Comfort Monster customer.
September 28, 2019
Excellent experience. Everyone I dealt with was great from the people on the phone to the people who came out and did the work. They really knew what they were doing. Brandon and Devin did a very neat and clean job. This company goes out of their way to make it easy for you. I wish all companies operated like they do.
September 25, 2019
We called Monster at the last minute to get 5 x Nest Learning Thermostats installed at our new home in Raleigh. We had a specific color in mind and a very tight window. They sent someone to drive to multiple suppliers the same day to get the right product, and rearranged things to hit the window. Very fast, very efficient, and high quality install. Highly recommended.
August 2, 2019
I'm so pleased with the service I received on my air conditioning today. When I called last night to make an appointment Dylan was wonderful and was able to get me set up with an appointment for today. I was pleased that they were able to get me in so quickly. Ennis repaired my AC unit and did a great job. He was professional, friendly, knowledgeable and had the work done in less than an hour. He had to replace the capacitor on my A/C unit and the price was fair! I received a discount on the service today so that was a pleasant surprise. I had visions of a costly air conditioning repair and that so was not the case. I would highly recommend Comfort Monster for your AC needs.