January 26, 2020
My experience with B Carlson Heating Cooling and Plumbing was the BEST experience I have ever had dealing with a contractor!!! i don't normally write reviews but I had such great service I felt I had to share! From start to finish they with EXCEPTIONAL. Girl that helped on the phone was compassionate and moved the schedule around to get some out for service same day at time that was convenient for me. The service man was able to quickly determine what the problem was. He gave me the repair quote and recommended before I put money towards this repair I should talk to sales guy about replacing the unit because it was very old. I had no idea, something i never thought of. The sales guy came out and was also very nice and professional, He gave me an education on heating and cooling systems. He never tried to "sell" me a new system. Needless to say B. Carlson has my business! If your looking for Heating Cooling or Plumbing company don't hesitate to give them a try. I wont hesitate to recommend them to anyone!
January 23, 2020
Carlson Tech’s are always extremely prepared to answers any questions I have about the call. The Techs are extremely customer oriented and that is so important. Pete was the Tech today. A extremely nice person. I am happy with Carlson and never concerned about their work ethics.
December 28, 2019
B Carlson was recommended to us from a neighbor, so we got an estimate from them for a furnace fix and a/c upgrade (along with two other companies). They were one of the best priced along with having the best labor warranty. From start to finish, everything was completed with the highest level of detail. All of the workers were professional and friendly. On top of all this B Carlson helped us through a rebate we didn't know was available through PNM. There is absolutely nothing they can improve upon and I would recommend them to anyone.
P. S. We have had a while house a/c upgrade before with Daniel's, and the experience was not even close to being as good as this. Thank you B Carlson!
November 11, 2019
I purchased my heating and air conditioning units from B Carlson a few years back. So far, so good. I have their technicians come out twice a year to do the semi-annual inspection/service. The gentleman who came out today, Sean, was professional, polite, thorough and just an all-around nice guy. Great customer service!
October 29, 2019
We're new to B. Carlson, and new to the service agreement. Pete was incredibly thorough and professional in inspecting our evaporative cooler and furnace, and winterizing our home. I also appreciate Kris proactively calling to schedule the appointment a few weeks ago (one less thing on my to-do list), and then calling again to confirm the appointment as the date approached. They, like the rest of the staff we've interacted with, seem to care a lot about their customers and the quality of their work.
October 26, 2019
The plumber who usually is dispatched is definitely more than a plumber:
• Great representative of the company – polite, considerate and trustworthy.
• Smart, with a comprehensive knowledge of plumbing – what the customer needs now and in the future – and probably doesn’t need.
• Quickly identifies problems and explains them understandably.
• Extensive knowledge and experience with a broad overview of a project together with great attention to detail.
• Thorough and tenacious.
• Works well with everyone.
So yes, I’m a very satisfied customer – with him and others in your company.
October 23, 2019
Alex and Alejandro from B. Carlson were here for an inspection, and, as always, they were a pleasure to have in our home. They are professional, efficient, and thoroughly explained everything they did. They are a real asset to the company. Thank You!
October 7, 2019
We work with B. Carlson on both a personal and professional level. Service at our office was superb. The technician explained our options, did the work we requested in a timely manner for a reasonable price. He saved the quote for additional work we need so when we are ready we can call to have it done. We know when we refer our customers they will get the same great level of service. Teresa Doyle.
October 7, 2019
The Carlson team was fabulous. From the professionals who first helped us decide what would work to the Mechanical and Electrical team who made it happen, they were first rate, on time, clean in their work, personable, helpful, determined to create customer delight, friendly, knowledgeable, and always ready to explain what they were doing or how to make something work. The leads for each of the install teams were obviously experts with lots of experience and their assistants were far more than assistants. It was clear that they'd been well trained by the lead and didn't miss a beat in supporting each expert step the lead took. They were all very smooth and efficient. I never saw anyone who wasn't busy all the time. On top of that, they were all flexible and interested in how we wanted the end product to work and what we wanted it to look like. If you have to have people working all over your house (which can be stressful in the best of cases), these are the guys you want! We purchased several units. So if you want to be cool and know you'll be backed up with high quality products and excellent service, B Carlson is the company to contact. We opted for the reasonably priced maintenance plan which means that these wizards will be back every 6 months to make sure that we're set for the next season and everything is working as it should be. We are delighted and have no doubt we'll continue to be delighted. (By the way, several of Carlson's competitors told us, because of our weird configuration, that the solution we were looking for was impossible. Well....it wasn't. Not with Carlson!)