September 26, 2019
I had a new furnace installed today 9-26-19 and Tim C and Dave couldn’t of been nicer. They were professional and cared about my request to cover their boots when going in and out of the house. At the end of the appt they answered all my questions without hesitation. They cleaned up and swept the basement and took all the debris with them. Very professional and would recommend this company without hesitation.
August 26, 2019
Steve was excellent. He explained everything fully. While our service was slightly more expensive than other companies we've used in the past, Steve was WAY more thorough than any other cleaning we've had done. It was absolutely worth the expense. We will be loyal Holbrook customers from now on!
August 9, 2019
Mike was great! He made observations and suggestions about our Mitsubishi Units during his maintenance call that were extremely helpful. When he was finished our units were running just like when they were newly installed. He was professional, polite, knowledgeable and yet very personable. Thanks again Mike.
July 31, 2019
It was a pleasure to have Dan do the necessary work today to get my A/C back up and running at peak performance. The first thing he did was introduce himself with a smile and ask if I would like him to remove his shoes, I appreciate that. He spoke of how much he enjoys working for Holbrook. That really showed in his work. He quickly found what was causing the leaking on my basement floor. He explained the advantages and benefits of buying a new condensation pump but let me know I could keep the current one hooked up but it could go down at any time, I bought the new unit which he quickly installed. He took the time to show me how it worked so I wouldn't have any questions after he left. Dan also sold me on the benefit of annual maintenance on both my Lennox furnace and A/C units. As soon as he left I immediately called his inside partner Stacy, who he spoke very highly of and scheduled him to come back again this year before the snow flies and do just that. It's nice to do business with people like Dan and Stacy that provide exceptional customer service which is so hard to find nowadays. I will recommend Holbrook heating to my friends and family in the future. Thanks for taking care of me today.
July 24, 2019
I want to thank Holbrook tech Ted Strelevitz for a wonderful experience today. He was very professional and was able to diagnose the issue with my condenser. He was patient and very knowledgeable. I am a strong advocate for Holbrook. You can’t go wrong with their service department. Thanks Ted for a job well done! Hope to see him again in October when I schedule my annual service!