January 22, 2020
We have been doing business with Arco for many years now. This past Saturday, something went wrong with our furnace. My wife called Arco, and Kenny C. was able to get to our house in a severe snowstorm to see what was going on. It turns out the main motor was fried and needed to be replaced.
We were still without heat, however, and the temperature was dropping quickly. My wife and I opted to get a new furnace based on a quote for the motor to be replaced and upgraded.
Kenny stepped up and got scheduled with a technician the next morning. Arco was there on time, and we now have a new furnace and are finally warm again.
December 13, 2019
Anthony T. Was down to earth. Straight talking and forthright. I expected a pitch and although he had to present some features he did not pressure us. In the end we bought a high end model. Install is in a week. Hope it goes as well as the meeting with Anthony.
December 10, 2019
First of all Bill was exactly on time which made my tightly scheduled day a little easier to manage. He not only thoroughly diagnosed my furnace issue but he explained everything he was doing in great detail. I probably asked 30+ questions and every time he would answer it thoroughly and politely.
October 30, 2019
Anthony was awesome! Initially had him out for a furnace tune up several months ago, but at the time was not ready to purchase a air conditioner, or furnace unit. I knew that when I was ready that I would call him. He was extremely nice and very knowledgeable. He was able to answer all question that I had and made sure I understood everything. I will recommend Anthony to anyone looking for a new furnace and or air conditioning unit.
October 16, 2019
We recently contacted Arco for some furnace and air conditioner concerns. Our service technician Kenny was very professional up front and honest. He was able to work through our concerns and spent extra time explaining different options. He went above and beyond to be sure that we were satisfied and confident with our decision. I would definitely recommend Arco specifically Kenny. Way to go for providing excellent customer service.
October 16, 2019
I had an excellent experience with Arco. The plumber they sent was Henry and he couldn't have been more professional. He wrote arrived at the scheduled time and was extremely courteous. I would recommend Henry and this company to anybody who needed work done.
September 27, 2019
Kenny C. needs to be commended for his thorough work ethic and attention to detail. He is respectful and professional in his interactions. If it weren't for Kenny's willingness to work through a problem and see it through we probably would still be struggling with the issues we had with our units operation. Thank you for sending Kenny out and I request him for any further work we may need . I give Kenny C. a 5 Star.
August 1, 2019
My husband, Henry met with Henry M. from Arco Comfort Air, LLC on Friday, July 26, 2019 for an installation of a new toilet at our other property and was very impressed with him and the service he provided! When Henry M. first arrived and assessed the job he informed my husband there would be an additional fee for a part required to meet code for the job. Henry M. was very professional and knowledgeable about what needed to be done. He was able to answer all of my husbands questions. The work was completed in a timely manner and he cleaned up after completing the job. My husband said it was a pleasure to do business with Arco Comfort Air, LLC and he will definitely call them again if another job comes up and highly recommend them to others. Thank you for exceeding our expectations and a job well done!
September 26, 2019