February 4, 2020
We had community builders install a walk in shower. It has been almost 5 years now since it was done, we almost didn't have it done because they could not be relied upon to even get the install done on the dates they originally planned. They had to give us a huge discount for us to carry on. Now since the install, we have had 3 separate issues, I fixed one myself because I got fed up with waiting on them. Then we had one of the walls come loose, it took 2.5 months for them to fix that. Now, that same wall is coming loose again and the back wall is cracking! We have been waiting on these repairs now for almost 3 months!!!! What is the point of a lifetime warranty when you can't get problems handled. They sub contract out. At this point, I should have went an entirely different route. I can't and won' ever recommend them! STAY AWAY FROM COMMUNITY BUILDERS! Even SAM'S no longer has them represented in the Tulsa Hills store!! Their communication is awful, the follow through is awful. I am self employed myself and would NEVER treat my clients this way!
January 26, 2020
Its my job. If you don't like what your doing find something better
January 21, 2020
Very professional great customer service! Beautiful finished product very pleased highly recommend you won't be disappointed.
November 21, 2019
Best Quality Doors, Windows, Metal roofing & bathroom specialty tubs, Hands down! You get what you pay for as usual. If you get a cheapskate quote, I would look real close at the product. Tip take pictures of the product samples, take note of thickness, open & close mechanisms, locks etc. This is a local company from the beginning. They employ all positions locally. #shoplocal
October 28, 2019
Wonderful company that is both respectful, on time and very ethical. The work they do is of very good quality. I would definitely recommend
September 25, 2019
The guy that came out from Community Builders was very professional. We had a small problem with a recent installation and I was very upset. They came out immediately and resolved the problem. The guy was very nice and I will definitely call them again. I appreciate that people can make mistakes, but I value when someone makes it right!
September 18, 2019
This is the WORST company I have ever had to deal with. The person who came out to my home and sold me a complete bathroom remodel, told me everything would have a lifetime warranty, so if there were any issues, to just call the contractor that completed my work. After 6 months, that contractor said he didn't work for Community Builders anymore and could not be of any help. So I have called a few work orders in the past and it was a nightmare.. I called the local number to get service done.. answered the million questions about my file.. and then was told that I would get a call back to schedule an appointment. Several times WEEKS would go by and I would end up calling and there would be no record of anything ever being initiated. I would have been more successful to just pay more money out of pocket and get a contractor to fix it for me, than to have to deal with this circus of an excuse for a business. When the "contractor" did finally show up, there was no professionalism about them either.. no uniform or identification to show they aren't fakes and would want to do harm to you after you invite them into the home. The last service crew that came out looked like they were in their late 60's or early 70's and had no business working in this field. None the less, it took them an hour and a half to tell me that I needed a new hot water tank.. No, I didn't need a new hot water tank. But they wasted so much of my time, I just said OK, sure and rushed them to leave because nothing was going to come of the time I wasted for this appointment.
Then the company has the audacity to knock on my door and ring my doorbell (even though I have a sign on my door stating I have young children and DO NOT RING THE DOORBELL) and offer more services. You all need to get it together and realize if someone already has your service, they would not want to voluntarily beat their head against the wall and want you to do anything else. Please believe I would not suggest this company to ANYONE!
I called this morning to open a service order, and the "service manager" (Krystal) instantly had an attitude and actually cackled at me when I said I had a lifetime warranty on this bathroom. Then proceeded to tell me I have to pay a ridiculously high fee for them to come out and then an hourly fee as well. Shame on you Community Builders for thinking that this is how to run a business. I requested to speak to the sales rep who I bought the bathroom from, and she said sure- but he doesn't work here anymore.. well.. another red flag. I will post this on every site I can find so that it may help someone for not going through this headache. The company does not stand behind its work and should be shut down. DONT DO IT!!!
August 19, 2019
Called this company to get a quote for replacement windows. They refused to come to my house to give me a quote unless my wife was here as well. Said "it is company policy". Sounds like they are wanting to do a sales job on us beyond what we wanted.
April 5, 2019
Disappointed in my windows. One is leaking and self healing screens have holes. Intrest rate is a ridiculous 6.8% I've never had an interest rate that high for anything I've got a loan for. Getting repairs done in a nightmare I call and wait 3 -4 days for a response. Just submitted the information they need to come do repairs, let's see how long it takes to get that response and results. I submitted a claim the day after the windows were installed fir a hole in a screen and that still hasn't been replaced almost 2 months later.