January 29, 2020
Michael Lamb come over for our yearly visit to check the system and change the filter. He was very knowledgeable and polite. If you're interested in any services with your A/C heat or plumbing contact Five Star! They have great employees and great service.
January 9, 2020
Respectful of us and our home during the work. Kept work environment organized. Work done in a timely fashion. Great personality. WONDERFUL WORK. Will use all of services available in the future. He also had a partner named Aaron Pinkle (not sure of last name) that worked just as well and hard. His name not on list to choose for accolades. Please give special recognition to BOTH of these find men.
December 30, 2019
Another outstanding service visit from this company. We were very concerned about our new water heater, but Rocky spent the time to carefully listen to our concerns, then investigated the system, discovered the issue and corrected it. All along he explained his thoughts and actions, and resolved the problems we were experiencing. A very nice and personable gentlemen, did a through job, and made us happy. He is our new go to plumber. If you want great service, and caring service people, call Five Star Plumbing Heating and Cooling. You will not be disapponted. Thank you!
December 17, 2019
Everyone I spoke to at Five Star was friendly and helpful.
Ron H. did the electrical work I needed and he was EXCELLENT.
He was friendly, neat and efficient.
It was a pleasure to watch a real professional!
I truly enjoyed meeting Ron and will to ask for him in the future.
Couldn't have asked for a better experience.
December 5, 2019
We had an unexpected need to replace a thermostat that had stopped working properly. This was during a time that the temperatures were to drop below freezing. I call Five Star Plumbing Heating Cooling as they were the Lennox dealer/repair service that appeared in my Google search. The dispatcher was very prompt and responding to my inquiry. She dispatched Buddy Sullivan to our home that afternoon. Buddy assessed the thermostat issue and recognized that our heating/cooling system was wired for multiple zones from one thermostat. I also wanted to upgrade to a thermostat model that allowed me to control the thermostat via my smart phone app. Buddy noted that he did not have the specific thermostat on his truck to would meet my needs. Therefore, he committed to return the next business day with the thermostat that would meet my requirements. Before leaving, Buddy rewired the system to allow for the heat to function at a certain temperature. As he committed, he returned the next business day and replace the old thermostat with the new one. He checked the wiring on the air-handling system to assure that the thermostat and system were "communicating" properly, then he assisted me in setting up the account to allow for the remote control of the system through the app. I will easily give Buddy 5 stars!
November 4, 2019
Our heat went put on our gas pack so we called five star. They sent Buddy Sullivan out to take a look at our unit. He found the problem quickly, explained the situation in a way we could understand, and provided us with exact pricing information up front. He was very honest and friendly. We decided to let him complete the repair and he got us up and running again within an hour. He offered us a great deal on the repair and we now also have a service contract with them. Overall we are very pleased. Buddy made a very stressful and financially costly repair situation turn into a good memory with this company. As new homeowners we are glad to have chosen this company the first time around and look forward to working with them in the future.
November 2, 2019
We were very pleased with the result of the Five Star plumber's visit. He performed the job, and was very courteous. When I spoke to the scheduler about the appointment, I was very specific. I needed two toilet shut-off valves replaced. When the plumber arrived, he knew what the request was, but didn't have the parts to complete the job. He returned to the office to get the parts, and arrived an hour later. I could understand this if the problem were undefined, but I can't understand why he would be sent without the parts necessary for a particular request. The customer was left waiting, and Five Star lost at least an hour of productivity.
October 28, 2019
Buddy saved us again! We had some lightening damage in the summer which Buddy quickly corrected. However, there was hidden problem that showed up once we turned one of our units to Heat. Buddy was out fast and did a great job in getting the right parts in extremely fast. I have said this before but cannot say it enough...Buddy deserves 10 starts for all that he does. Friendly, punctual, and always does quality work.
October 23, 2019
As always the technicians of 5star were first rate. Tyler is no exception to the rule. I:n addition he was bright and personable. He took great pains to let me understand the choices from my System and Efficiency and Environment Report.
He provided suggestions and estimates and scheduled a follow up free estimate from the environmental barrier salesman.
I will always consider the management, staff and technicians of 5star my best investment in the continues value of my home.
October 14, 2019
Very impressive!!! Started with one company because I thought Five Star would be too expensive. It actually saved me money and they were very easy to deal with. They fixed my AC problem and made it very easy for me. Much better than the other company I used. Love the service and they are very organized. Highly Recommend