December 30, 2019
Kyle and his crew were very professional and treated our home like it was theirs. Very little disruption and the windows look awesome!
Update December 2019: The customer response time is so very POOR!!! You will get a voicemail that states they will get back to you as soon as it is convenient for them. The techs who come out are really nice and seem knowledgeable, but the follow-up with the company is PATHETIC. We paid for the windows and are now having an issue. Were told we would be contacted within 2 weeks, it's been a month. Have just recontacted again.
The windows are 4 stars, service is 0 stars. Spend your money on a company who is much more responsive to a customer who spends a ton of money on their product.
December 4, 2019
We love the new doors. The installers, Kyle and his crew (Alex and Evan), were professional and thorough. They painted all the trim, inside and out, and cleaned up the job site when they were done. We would use them again.
November 8, 2019
Yesterday I had a canvasser come by. The first time he knocked and rang the door bell not once but TWICE. I was on a conference call and had to excuse myself because of this and the noise my dog was making. He also yelled hello after which was weird and just caused my dog to continue barking. When he left he didn’t leave anything which I thought was odd.
I thought that was it, but NO. He returned later that night in the DARK to continue his creepy pressuring. I answered my camera this time and told him no and then he decided to leave a door hangar.
Definitely the most bizarre interaction I’ve had with a sales person. I couldn’t even tell if he was legit.
Totally inappropriate. I will be checking with my neighbor who he claimed y’all were doing work for.
October 22, 2019
Renewal by Anderson did a stellar job for me when I had my clerestory windows replaced. The measuring guy, Eli, did a great job getting the numbers correct so ultimately the windows fit perfectly. Russ was the lead installer and he did a phenomenal job. He’s extremely experienced, professional and focused on quality craftsmanship; he led his crew with respect and patience. When we realized I wouldn’t be able to operate the clerestory windows without getting on a ladder, Field Supervisor Terry Stevenson, went out of his way to obtain new handles and a crank so I could operate the windows safely from floor-level. It was a difficult install, but Russ & his crew (Lloyd and Noah) and Terry did an outstanding job working through the issues they encountered. I highly recommend Renewal by Anderson in Austin for your window replacement needs. They strive to do things right and if it's not right, they’ll make it right. Oh, and I love, love, love my new windows!
September 5, 2019
Had 3 windows installed yesterday by Shea and his crew. They were awesome. They kept me informed through the entire process and we very professional. I would definitely recommend RBA to anyone interested in getting windows installed.
August 28, 2019
We recently had different Austin window companies in to comparison shop our window replacements. During the Renewal by Andersen presentation, the sales rep offered a "marketing discount" if we wrote a positive social media review. In fact, the sales rep even offered to help write the review if we needed help. After the rep left, my husband was curious and looked at the reviews again. This time, he noticed just how many 4 and 5 star Renewal by Andersen reviews were written by people that only had only done one review - of Renewal by Andersen of course. I wonder if these are legit, or simply done for the discount.
**** Even with the marketing/positive review discount, the Andersen windows were considerably more expensive than their competition.
August 26, 2019
The windows look really good. They have made a difference in our electric bill and in keeping the house cool in the summer months. The installer, Jody, added framing to some of the windows, which makes the whole concept look even better. He did a great job during the whole installation process.
One downside that we have to mention is that the weather stripping did not match the color of the windows. But this is a minor flaw that we are willing to accept.
August 22, 2019
Outstanding quality and installation. Had 6 extra large and one large picture windows replaced. Very high quality. Looks great. What was even more impressive is the quality of the installers. The project took 2 days, it was a challenging install due to the height of the location and weight of the windows. Renewal by Andersen installers did an amazing job. On time, courteous, clean, very hard working. Everything went without a hitch. The finishing touches such as replacing the wood at the base of the window, touch up paint, re-installation of window covers, cleanup, etc. was just perfect. Renewal by Andersen was not the least expensive bid we received, they are more expensive than others. I paid for beauty of the product (hardly visible seams), and an outstanding experience with the installation.