South Texas Solar Systems

Zero communication. Waiting on our 3rd appointment of someone not showing up for a quick fix. Whoever is suppose to come out doesn’t even call us to state they aren’t coming, not even their headquarters. I will now be missing work again for a two hour arrival window.

Through no fault of South Texas Solar Systems it has been 2 years since I ordered my Powerwall+. The aftermath of COVID and all the logistical nightmares that resulted which caused a backlog of Powerwalls by Tesla. I finally received my Powerwall+ about 2 months ago and after finally getting all the permits and inspections it is up and running. It was a long wait but definitely worth it. The Powerwall+ is amazing. I can basically go off grid each night resulting in a significant cost savings! There are too many folks at SouthTexas Solar that I worked with to mention but they have all been very professional and worked extremely hard to finally complete the installation of my Powerwall+ and system. I appreciate the entire team at South Texas Solar Systems. I am extremely satified with the final product!

Unable to reach anyone at this company, left 2 messages and no responce, I have tried again and voice mail is full. Don't undersatand how they will be in business in the future if they don't take care of their customers also at least answering any phone calls.

Moved into a home that had solars with this company. Called and paid over 500 dollars to have them transferred into our name. Took over a week for them to come out to service our panels. They didn’t have the equipment needed to allow us to track out solars on the phone app. Asked about cleaning and they suggested waiting until June/July. Have been calling and emailing about equipment and cleaning since June with no return calls or emails . All voicemails are now full, next step is to go in person. Honestly would not be surprised if the business was closed.

Moved into a home that had solars with this company. Called and paid over 500 dollars to have them transferred into our name. Took over a week for them to come out to service our panels. They didn’t have the equipment needed to allow us to track out solars on the phone app. Asked about cleaning and they suggested waiting until June/July. Have been calling and emailing about equipment and cleaning since June with no return calls or emails . All voicemails are now full, next step is to go in person. Honestly would not be surprised if the business was closed.

Very disappointed on customer service for long term customers. Sure when I first purchased the panels everyone was at top 10 rating on customer service , but as soon as I purchased they pretty much forget i existed. I’ve had my panels since 2017. Last year I needed my roof re placed.
Well, let’s just say it has been a nightmare to remove the panels and re install them. They finally reinstalled them by January of 2023 but some got damaged. Well here I am may 2023 and still don’t have all of my panels fully re installed. I have emailed them and NO RESPONSE!!!!
0000 rating on customer service.

Very disappointed on customer service for long term customers. Sure when I first purchased the panels everyone was at top 10 rating on customer service , but as soon as I purchased they pretty much forget i existed. I’ve had my panels since 2017. Last year I needed my roof re placed.
Well, let’s just say it has been a nightmare to remove the panels and re install them. They finally reinstalled them by January of 2023 but some got damaged. Well here I am may 2023 and still don’t have all of my panels fully re installed. I have emailed them and NO RESPONSE!!!!
0000 rating on customer service.

Noah Masters did an excellent job convincing this skeptic on the benefits of solar. After calling a few of his customers, I was convinced the solar panels would work for me. I get three benefits, (1) They Soar Panels Pay For Themselves, (2) It Has Added Value To My Home, and (3) My Electric Bill Has Gone Down Considerably. Last month the Electric Company owed me 87 cents. It is fun watching my meter run backwards. Noah was very patient with my questions. He never pushed me to buy. So far, my solar system has been what I expected. Thank You South Texas Solar Systems.

Noah Masters did an excellent job convincing this skeptic on the benefits of solar. After calling a few of his customers, I was convinced the solar panels would work for me. I get three benefits, (1) They Soar Panels Pay For Themselves, (2) It Has Added Value To My Home, and (3) My Electric Bill Has Gone Down Considerably. Last month the Electric Company owed me 87 cents. It is fun watching my meter run backwards. Noah was very patient with my questions. He never pushed me to buy. So far, my solar system has been what I expected. Thank You South Texas Solar Systems.

South Texas Solar systems installed 20 panels on our house. We had a large tree obstructing the sun. They had a tree contractor trim back, clean our trees and haul the brush away. We’ve had our panels for about 2.5 years and we are super pleased with the savings in utilities and maintenance terms we receive from South Texas Solar. We have neighbors with panels from other solar companies that basically installed and have not followed up with them. We occasionally get service/maintenance visits and get ours cleans with a filtered water systems that’s leave our panels looking brand new. Tina and the gentleman who came to clean the panels and the other gentleman who evaluated our equipment were professional, kind and knowledgeable. We are very pleased with South Texas Solar!