February 1, 2020
It was the best repair service I've ever had. My furnace stopped working late Saturday afternoon. I called Whipple and they send someone over within 30 minutes. Derek was our guy and he did a fantastic job examining and repair the furnace. Whipple made the whole repair process very professional. Before Derek arrived at my house, i received a text massage telling me who the technician would be and a tracking info telling me where he was. When Derek Arrived, he was so considerate and brought a door mat and shoe covers to make sure my carpet would be protected. During the furnace check, he explained very clearly what he was doing and very patiently answered my questions. He quickly identified the problem and fixed our furnace. He also offered the best price option. Everything was done within an hour. I cannot say enough how i was impressed by Whipple/Derek's prompt responses and professional services. Would highly recommend Whipple and will continue using their services.
January 31, 2020
Our furnace stopped working. I used the online chat feature from my phone to request a technician the next day. Quick response even though it was after 9pm. As promised, I was called at 8:00 am and a technician (Clinton) was at out house by 8:30. He was professional, thorough, checked everything out, and had the unit running again before 9:00. Having Whipple install and maintain/repair our furnace was and is a great choice! Highly recommend!
January 30, 2020
Amazing workmanship. They were willing to listen to our needs and concerns and proposed multiple options. When doing the actual install they arrived on time. We’re punctual and courteous, and went the extra mile to accommodate our requests for moving a thermostat AND even cleaned up some vent work left behind by a previous contractor not even related to the furnace work. Will definitely call Whipple again for our upstairs furnace replacement. We are also telling all our friends and family about the amazing experience we had.
January 24, 2020
Whipple has provided excellent service. Today Todd Montague did my electrical inspection and some work I requested. He was very professional, friendly, and knowledgeable. He explained the work he was doing as well as the warranty provided. He made sure I understood what was being done. Excellent job and customer service as always!
January 10, 2020
We called several other plumbers when our water softener failed, spreading resin beads throughout our plumbing including the water heater. Everyone else told us they couldn’t come out until Monday (this was on a Thursday). Whipple said they could get someone out in 2-4 hours. Kristen came out in 2 hours and was fantastic. She helped us diagnose the problem and cleared out our plumbing. She gave us several options for water heaters and water softeners, in the end we decided to just remove the water softener and replace the water heater. She happened to have one on her truck and got it swapped out that night, hauling away all the old equipment. There were some code changes that needed to happen, and she did those changes at no charge and even replaced a problem toilet for free. I was very impressed with how quickly she worked and how thorough she was with her work. I would definitely recommend Whipple Service Experts and especially Kristen to anyone with a plumbing need. She was also willing to work well into the night to get the job done inspire of the fact that she had already worked a full day before even coming out to our house. Thank you Whipple and Kristen.
November 7, 2019
Our plumber/ service champion Whipple sent to help us was great. He gave us tips on how to save money and get discounts and did great work. Mike answered our many questions and was even willing to come back later in the day, and was willing to take multiple trips to get the job done that same day. After he was done, he left the rooms where he worked cleaner than they were before.
November 5, 2019
We used Whipple when our furnace wasn’t working and they were awesome! We had Derek come out to help us and he was so friendly and helpful! On time, knowledgeable, & great prices! Will definitely always use them for issues in the future!
October 27, 2019
I had Whipple come out to service my heater. What I liked was the awesome way this company communicated to me the timing of when the guys would be arriving. I wasn’t home so I was rushing to get back. They were extremely patient with me and helped me see what needs the furnace had. I was selling the house the next day so I only needed it serviced and they did enough that it satisfied the list the buyers wanted me to finish. Noe and Jason worked well as a team. They put down rugs and wore booties to protect my floors. They also appeared clean after a long day of work. One thing that set this company apart for me was that Stephanie in the office was able to get me in much earlier than I thought I was going to have to wait. It was just in time to close on my house and didn’t cost
me a fortune. Jackie, Stephanie, Noe, and Jason all get 5 ⭐️ raving reviews from me. Seriously these employees are top shelf professionals who actually care about people, I can’t say enough. They deserve a raise. High five to Whipple!!
October 24, 2019
Jimmy was great. He was very knowledgeable and explained what he was doing and why it was important. Luckily we didn't have any serious problems but he showed us signs that our furnace is getting old. He checked everything thoroughly and made sure our questions were answered. We will certainly call Whipple next time we need heating or cooling help.
We would have given five stars if the scheduling could give us a window of time for the service. We waited at home most of the day waiting for a telephone call.
September 28, 2019
I am very impressed with Whipple! They were able to come out and help us almost immediately, and the service technician, Mike, was such a sweetheart and he was very professional, knowledgeable, and friendly. He explained the situation to me, and made sure I knew exactly what was going on, even though I have no knowledge about plumbing and drains. The prices are great, and they get the job done! I highly recommend Whipple, and Mike!