November 1, 2019
Very happy with service. I needed a gas line repair for my water heater and furnace. Was very comfortable with the technician as he explained what he was repairing and was very knowledgeable explaining to me how and why. I will definitely recommend (Carlos) for any further repairs I may need in the future.
October 31, 2019
Recently had some plumbing issues that were addressed same day by the Michael & Son Services team of Troy and Carlos. They were professional, knowledgable and respectful. They presented cost options very well and made me feel comfortable with the process.
Troy was open to discussion as he worked, which made it easy for me to understand the plumbing issues and the fix.
I have some future plumbing projects, will definitely be requesting Troy and Carlos.
October 30, 2019
They are doing better now. That they have a new staff but the service was horrible at first. Megan sent Aaron out and he did a wonderful job. I believe the new staff it's going to be better than the old one.
October 24, 2019
Michael & Son provides timely and courteous service. However, this service comes at an extreme premium. I had asked them fix an existing light fixture in my kitchen. I had popped the ground and therefore the housing had to be pulled down and the wiring reconnected. I was not comfortable pulling the unit down myself, so I opted to call a professional. The technician (Bryce) arrived at 8:00am. Bryce quoted me an initial figure of $450, said it was an tier 2 job quote. I communicated that was ridiculous. He communicated since I was a new customer, he would look for discounts. He communicated $245 with the discounts. I again said to much. Bryce said that was the best he could do. I begrudgingly agreed to this estimate. At 8:32am, Bryce informs me he is done. The light fixture is reassembled and the light is working properly. Bryce did a nice job. However, as a customer, $245 for 30 minutes of work is outrageous.
October 22, 2019
Bill is a fantastic employee of Michael & Sons. Friendly, knowledgeable and very dedicated. What impressed me the most is how accommodating he was with my elderly parents. His calm friendly demeanor while fixing our plumbing issue then checking everything over helped as much as what he was here to fix. I highly recommend him and Michael & Son Services.
October 12, 2019
The plumber, George Shepard, was extremely professional and thorough. He arrived on time and but down a mat and booties over his shoes before entering our home. Once he inspected our problem, he gave us an exhaustive explanation, in plain English, on what was likely our challenge. He explained what was needed to fix it and outlined possible unforeseen issues. He gave us a quick, updated quote and when he was completely finished he cleaned the area he worked in cleaner than he found it! Our plumper, George, is an awesome representation of Michael's brand. I wish I could steal him away for my company as a VP of customer service and customer experience. I would highly recommend using Michael and Sons to anyone else if George is an accurate reflection of the other employees and contractors on staff.
October 11, 2019
Experienced and responsive team. Everything went exceptionally well from quote to installation.
October 8, 2019
Bigham's One-Hour Heating and Air Conditioning installed a new central air and furnace system in 2015, and did a great job. In September 2019, during the annual central air Home Protection Club (HPC) visit, I mentioned that my central air seemed to be struggling to keep my house cool. The Bigham's tech found that I was a full pound low on R-410A refrigerant; installing more refrigerant lowered the plenum temperature by a full 10 degrees, and now my central air has no problem keeping my house cool.
The bad news was that the Bigham's tech advised that he would have to charge me $378 for the refrigerant. What? Almost $400 for just one pound of refrigerant? On a four-year old system? But, I authorized the charge.
I then followed up with Bigham's One-Hour Heating and Air Conditioning; Why wasn't this handled as a warranty repair, at no additional cost? My central air came with a 10-year warranty, after all.
Bigham's reviewed my query, and advised that this should have been a no-additional-charge warranty repair. A refund will be processed.
So, kudos again to Bigham's One-Hour Heating and Air Conditioning. They rectified the problem. Well done to Kathleen (Kat) Gillett and Chris Gentry of Bigham's. This is one reason why Bigham's is Diamond Certified.
October 1, 2019
Made an appointment on September 30, 2019 for October 1st, the following day. I was given a time frame between 2pm and 6pm so I arranged to have my wife leave work early. No one showed, no one called and when I called I was told that no one confirmed the appointment that they made for me. Will be looking for another reliable plumber. Michael nor his son will be getting my business. Good luck with them !!
September 30, 2019
These guys came out to do a clean out of my main plumbing air vent for the house. They are professional and thorough. I both understood and saw everything they did and the reasons behind it. Would highly recommend these service minded guys for any job.