February 25, 2020
Call/request for service answered promptly. Service was scheduled timely. Tech arrived well within the designated service window. Tech was polite, professional, and most importantly: skilled. Tech cleaned up after the job to a (more than) satisfactory degree. Although the job took longer than I anticipated, he worked hard and smart the entire time he was here. The install was a difficult one, in an old home, and a number of challenges had to be tackled. The Tech was able to do this--and left me feeling confident in his work. Pricing/estimate was a bit high, at first, but again, given the amount of time he needed to spend (and did in fact spend), I feel that my end price was more than commensurate with the work performed in this particular case.
February 13, 2020
Abdul was extremely knowledgeable and explained our plumbing issues in a way that helped me decide easily about the best solution. He was very honest and went out of his way to be helpful. He fixed our disposal by cleaning out debris and advised us we didn’t need to replace it. He was efficient, diligent and left the work area cleaner than it was before he started.
January 30, 2020
All of the above. They were quick, and you could tell it was about the customer. Michael & Son done everything they promised to do. I would recommend them to anyone. We live an hour away, and they didn't mine. I will not hesitate to call them if I need them in the future.
January 23, 2020
The technician, Mike, was knowledgeable, courteous, and very conscientious in trying to keep the rest of my home clean. He worked very hard for many hours. I'm hoping I will not need them again but, if I do, I would definitely call them.
January 18, 2020
Michael and Sons was great. They gave me a realistic window. They called me about 30 minutes before they arrived and the service technician was professional and knowledgeable. He explained what he was going to do, and he quickly went to work. Upon completing the job he explained what he did and then took the time to clean up everything. A little pricey, but a great value.
January 15, 2020
Bill did a wonderful job. Found the leak we had in the house and fixed it. Checked to make sure no more leaks. Very Professional Great personality. Would recommend Michael & Sons to everyone. This is not the first time here. Great thorough professionals !!
January 12, 2020
I had an emergency on Friday when water came pouring out of my toilet. I turned off the water and called Michael & Son. A couple of hours later Luke arrived, talked me through the possibilities of what the issue was letting me know that snaking the pipe to the septic system might not fix the issue and I would have to call to have the septic tank drained. He proceeded to remove the toilet and snake the line. It did fix the issue. He put everything back together and took time to chat on a personal level. Luke is very good at his job and I appreciate the quick service.
January 10, 2020
Had a first class experience with Calvin. Not only did he take the time to educate me about some of the basics around system performance, monitoring, and maintenance, but he also pointed out a few things I hadn't considered regarding air quality.
Given we have three little ones at home under 5, it's certainly something we want to look for going forward. He also made sure we had up to date smoke and carbon monoxide detectors, which we didn't.
This kind of quality, attentive service from knowledgeable technicians is a BIG reason we hired Michael and Sons and signed up for an annual contract. Keep up the great work Calvin, thanks!
Nick L. in Old Town Alexandria, VA
January 9, 2020
Dennis Kim was an excellent Engineer. Very thorough and detailed in his work. He explained why the work was necessary and how it would help the quality of the air in our home. He also gave me prices on other services provided that would also help the cause. My family and I are very pleased with his professionalism. He took his time and made sure the job was done the way it should. I called this company because they have a great reputation. I'm happy I made the call. Thank you to Michael & Son for hiring great professionals who know what they are talking about. I highly recommend this company and you will see why.
January 3, 2020
The technician was very professional and courteous. He explained the process of cleaning the air vents thoroughly so I was able to understand. He also provided good advice to prevent further buildup of dirt. Moreover, he made some adjustments to the vent covers and made a new opening in the intake vent that was necessary and which was not there before. Great job!!!