February 3, 2020
A couple of weeks ago our furnace went out. We had received a quote from a larger company in the area. It seemed high so I did some research. I called Taylor Furnace and spoke with with owner Joe. He was able to get someone out in hours and offer a bid. Nick showed up and was able to get us a better AC unit and an upgraded furnace for over $5,000 less than what the larger company quoted me. They were able to install the next day. The guys did a quality job with better products and saved us a lot of money. I strongly recommend Taylor Furnace for anyone in Puyallup or surrounding areas.
January 30, 2020
The great thing about Taylor Heating is that they have really stuck by me through some things that did not go well. They repeatedly listened in a caring way to issues with my equipment and installation, when others could have turned unpleasant or unresponsive. Everyone is nice when things go well, but it takes special character and determination to be attentive and honest when things do not go well. They were more than fair in giving me free services to make up for some problems, and very caring in making sure that things were eventually made right. I think that once their technicians get up to speed on my particular rather cutting-edge choice for a water heater, they will be a keeper as a go-to company.
January 22, 2020
Recently had a tune-up done on my furnace. During inspection the service tech noticed a cracked heat exchanger. He gave me a bid and the next day they had the install crew out to install my new equipment. The crew was on time, professional, and made sure they were thorough on explaining everything to me. I will continue to use Taylor Heating and A/C for any and all future needs. Thank you!
December 19, 2019
Taylor heating came out to service our fire place. The technician who serviced our fireplace was very knowledgeable and had great customer service. He fixed our problem we had which was related to the on/off switch and the fan. He inspected and cleaned the areas the fireplace inside and out. Highly recommend Taylor Heating. Mike
November 20, 2019
I hadn’t kept up with the furnace ever since I bought my house in 2010. Furnace is 12 years old and need some TLC. I was speaking with a friend at the gym and he was telling me that they had just got their furnace serviced and that I needed to get mine serviced as well. I asked him who he used and he said Taylor heating. So I looked into it and scheduled an annual tune up. They gentleman arrived to my house and before he even got to work he asked me multiple questions about how it ran, how my air quality was, if any weird sound or smells were arising. Chatted about issues and he started getting into it. He made sure that he kept me there for moments at a time to really break down my system for me and show me pretty much how the entire unit ran. After years of me ignoring it I needed a couple things done. Thoroughly went through and told me options, explained a maintenance plan (highly recommend) and even spoke about upgrades. I had zero issues with making my home what it should be for a healthy quality of life for myself and my family. The staff were all friendly and actually cared about my air quality. They installations of upgrades and parts that needed replaced were done professionally and even done in front of me so I could have knowledge of actually what was going on. Definitely something that is home owners should be on top of a little more. Taylor heating is by far superior and should be utilized by every individual with a furnace. Top notch company with quality staff.
November 7, 2019
Excellent service. Technician Nick was friendly and efficient. He called prior to arriving and showed up early in the expected window of arrival. He explained the issue that came up during his inspection/tune-up and reported that everything else was A-OK. They were currently having a service special making them the least expensive of three quotes. Will definitely contact them again next year.
November 5, 2019
Taylor Heating & Air Conditioning provided excellent service from the first phone call I made to their helpful and pleasant front desk staff to the knowledgeable and kind maintenance man who came to our home. I felt very well taken care of and the price was better than I was expecting. I highly recommend them!
October 17, 2019
Everyone I dealt with here was so professional and friendly! I scheduled a furnace tune up and had such a smooth experience. They were all very knowledgable, explained everything they were working on to me, and answered all of my questions!
October 4, 2019
This is the 3rd ductless heat pump I have had Taylor HVAC install in 2 different properties. Obviously I am satisfied or would not have gone back. Any questions were promptly answered. In another building my general contractor doing a remodel used a less expensive dealer with an unfamiliar brand. When tenants complained about being cold and the compressor frosted up outside it took a couple of weeks to get service. Taylor would have responded the same day.
July 30, 2019
I had a great experience and would definitely recommend Taylor Heating & AC! They were able to schedule me for a free estimate right away! Nar came out and was probably one of the nicest people I’ve ever met - truly went above and beyond even answered questions about some other venting issue in the house. Travis got us a quote within a few minutes and the pricing was great! AND, we had our AC/furnace installed right away (they could do the next day but because of my availability, it was installed 3 days later)! Very happy with the entire process!