January 29, 2020
During the holiday season discovered significant issues with basement drainpipes requiring significant rework. Hartlaub was quickest to respond and Jeff R was even quicker to schedule a visit. Chose to work with Jeff R based on comfort level and price. Great decision. Jeff R established a plan in short order and executed through completion. Great communication from Jeff R and the entire Hartlaub team throughout the project as well. Everything was explained along the way and some additional "no pressure" upgrade recommendations were suggested with pricing provided and we moved forward with those suggestions. We joined their Total Care Club before the work was even completed and look forward to having them provide their other services moving forward.
January 15, 2020
I called Hartlaub around 8 a.m. and by 10 a.m. Jeff R. was out to look at my newly deceased hot water heater. He was incredibly thorough in explaining what likely happened, what our options were for replacement, and improvements that could be made to the setup to prevent issues like this in the future. It was not long after this time that I found myself with a new and improved, fully functional setup. I started off the day with no knowledge and a busted hot water heater and ended the morning with a brand-new hot water heater and enough knowledge to keep it going well into the future.
I also mentioned we were having another company come and perform annual maintenance on our furnace the next day (planned weeks in advance) and instead he had Adam L. from Hartlaub out there within an hour to perform the service the same day as part of a maintenance agreement that basically paid for itself with discounts on today's service. Adam spent a great deal of time checking over everything and answering all of my questions fully before giving us all the all-clear.
I couldn't be more thrilled with Hartlaub and their techs based on the incredible and fast service I received today.
January 2, 2020
I would 100% recommend Hartlaub and will be planning to use them for any future plumbing/heating/cooling/electric needs. The customer service over the phone was exceptional. Not only did they fit us when they were booked up for the day the technician was at our house within an hour! I received confirmation texts with technician information and pictures so I knew who would be showing up at my door. The amazing plumber expert Angel Rivera was polite and respectful of our home and was great at explaining our issue, offering us options/quotes and completing the job in a timely manor. It is wonderful to work with a company who appreciates there customers.
December 30, 2019
We called Hartlaub because our sump pump went out and we needed to get it fixed ASAP. Angel and Benny came out and determined that not only did the sump go out but there were a few other things that weren't up to code. They were able to fix everything quickly as well as answer all my questions that I had along the way. I'd definitely recommend them if you're looking for honest and professional help.
December 9, 2019
We have been using Hartlaub since we became homeowners and have always been incredibly impressed with the promptness of their services as well as the friendliness and reliability of the staff. We recently had Jack come to our home to help with a clogged kitchen drain and he not only resolved the issue promptly, but also took the time to offer education and preventative services for the future. On top of it all, he allowed my curious and energetic puppy to “help”, which made for a stress free environment in our home. I would recommend Jack and Hartlaub every time!
November 5, 2019
Needed a new sump pump with a battery back up system. Came out to give us an cost estimate. Answered questions about that project, as well as a few others regarding other plumbing issues. Were able to set up appointment to complete job, in just a few days. Would have liked more information on the equipment that was going to be installed. Did get that info, upon asking for it. Very patient with all our questions. Very respectful of our house, wearing bootie they brought to wear over shoes. Cleaned up everything afterward. Everyone we talked to, including office personnel, did everything they could to make sure we were satisfied customers. Would hire them, again.
October 23, 2019
Had Hartlaub install a new faucet, garbage disposal and air gap in a new sink. First want to say the work was done perfect and the plumber who came was very personable and professional. No issues at all with the work, looks great. The 3 stars are for the scheduling issues and cost. As far as scheduling we had initially planned on a Monday afternoon install, I took off in the afternoon and shortly before our time window received a call they had an emergency and could we wait until Wednesday (10-12). Then was called Tuesday to confirm Wednesday 8-12. Took off Wednesday morning and waited until 12:15 before calling to find out where the plumber was just to be informed it was supposed to be 12-3. Because of the screw up they did reroute someone at 1:00. Not the end of the world but not a great start. My biggest complaint is their policy of not giving any idea of the price until the plumber is there and you already committed to $99 service fee. I was a little shocked at the price for what seemed to be a simple job. 3 hours at $250 an hour, I’m in the wrong career :). Anyway we needed it done and price shopping would have been difficult, if all plumbers work this way so I agreed and the work was done. While I think they do great work, will try and price shop before we try them again for our bathroom projects.
October 10, 2019
Excellent service! Top notch and caring employees! Got a new sump pump after floods in the area. Came the very next day after the heavy rain to install sump pump. We were so grateful they squeezed us in during such a busy time. Also went with them for our new furnace and we are very happy.
Front desk is wonderful too! You can tell they genuinely care about their customers. Just an all around awesome experience. We are going to be long time customers for sure! Shout out to Kait, Pat, Andrew, Eric and Jack!
October 10, 2019
I had a great experience with Hartlaub taking care of my nonfunctioning sump pump. I called in at an early morning time & someone was out by 9:00. Andy Gomez was so efficient not to mention very pleasant. He told me what he was doing & replacing with detailed instructions on checking out my new pump.
I would have signed on to the service contract if it wasn't that I was already locked into another agreement.
I will recommend Hartlaub to anyone needing their services.
October 8, 2019
Our heating and cooling systems have been most professionally maintained by Hartlaub Plumbing for over 20 years. We travel often and they maintain a 24/7 watch over our sump pump system in case the pump stops for whatever reason. They have also done major bathroom remodeling for us to update our bathrooms. Their technicians are all well trained and know what they are doing. Very very happy with their service all these years.