What’s an important thing you wished customers understood about the window industry?
The amount of research and development that goes into designing a window or door. Many factors are taken into account when developing a product, such as energy and structural performance, security, and ease of use.
What are some common mistakes you see homeowners making when it comes to the window industry?
I think there is a common misconception that all vinyl windows are the same. Vinyl is made from a compound, and that recipe varies from manufacturer to manufacturer. These key differences can greatly affect the performance and lifespan of a window.
What are the top things homeowners should know or ask when working with a company in the window industry?
There are several things that homeowners should consider when deciding on windows, which will help the window dealer guide the homeowner to the appropriate window and options. This includes things like what they don’t like about their current windows—whether it’s the operation, appearance, or thermal performance.
It’s also beneficial to know the level of exposure the window will have (i.e. high wind, heavy rain, direct sunlight, etc), as well which room the window will be in, since this affects operating style selection, egress requirements, and the view, among other items.
It’s also important to know your budget, as this will help determine material type, operating styles, and options.
How is your company being innovative in the window industry?
We’re really proud of our new Radius Casement window, made with a durable phenolic exterior, because it allows more flexibility for custom shapes not available with fiberglass material.
What sets your company apart from your competitors?
We pride ourselves on our superior quality and customer service, and our full lifetime warranty.
What is your most popular product?
Our Tuscany® Series vinyl windows and patio doors, due to their excellent performance, aesthetic appeal, and ease of operation.
Where are your products made?
We have 7 manufacturing locations in the Western United States.
Do you offer any warranties?
Milgard extends a Full Lifetime Warranty to the original owner of Milgard windows and patio doors, which includes Tuscany® Series, Montecito® Series, Style Line® Series, Ultra™ Series, Essence Series® and Aluminum. Milgard will repair or replace any such products that are defective in materials or workmanship and will pay the costs of all parts and labor for as long as the purchaser owns the home.
Where can your products be purchased?
Through a large network Milgard dealers, which can be easily found on our website.
In what ways is your company taking strides to be more environmentally friendly?
We recycle all of our vinyl scrap, regrinding it so it can be reused in the manufacturing process. We also take steps to minimize the amount of waste in all of our production processes.
What are the most eco-friendly products you offer? What makes them green?
The majority of our product lines can meet or exceed ENERGY STAR® standards in all climate zones.
This guest post was provided by Erik Ashcraft, Product Manager at Milgard® Windows & Doors.