Sun Solar (Missouri)

I cannot recommend this company at all. Run, find someone else, or skip it completely, because it hasn’t saved me any money. After the initial contact with the salesman I got a call that they were putting my paperwork together. Six weeks later someone called and said that my paperwork had been lost, because someone quit, and they happened to come across it. That was when I should have stopped it all.

It took six more weeks to get someone on the roof to install it and then two more months to finally get it working. Their guarantee that it will create so many kilowatts of power within the first year was such a lowball number that I hit it with in the first three months. When I called to ask about that, they said they made a mistake and someone will call me back with the correct number. That never happened.

Every time you call, the person answering has only been there two weeks and will have to find someone to answer your question and no one calls you back.

When they dug up my yard for the cable, they didn’t fix anything. I spent hours clearing rocks and trying to even out the ground.

The finance company they use doesn’t have a website. The only way to find out the balance is to call them, which is a 15 minute ordeal. You have the choice of dealing with the taxes or they pay your first year. I chose the year and no one can tell me when the first payment was made and when mine will start.

And to top it all off, after a year, I still have an electric bill. And my payment to Sun Solar will be higher than my bill.

I can only blame myself, because I saw the disorganized way they do things and so should have canceled and never looked back. If I could have it all removed just to get away from them, I would. Unfortunately, that would leave big holes in my new roof and more damage to my yard.

The only positive I have to say is that the installers on the roof did an excellent job. It looks good and there are no leaks. Otherwise, run and run fast.

Ben was great I was ready to go solar a year ago but my wife was not on board with the idea. Ben talked to her and explained everything in a very detailed way that Linda understood everything. Ben is very knowledgeable about the Sun solar product and very easy to talk to and a very good listener. Ben is the reason we are Sun Solar owners

Sales and customer service were excellent. Although, the sales rep said it would be three months before first payment but the lender said it would be two months so perhaps there is a miscommunication between the two. In the end, this was no big deal for me but could be a problem for other customers.

The installation team was courteous and worked fast to get the system installed in one day. They assisted with setting up the Tesla monitoring app which was not something they were required to do so I appreciated the extra effort. However, despite a quick installation, the roof team left a lot of debris on the roof and failed to trim the aluminum mounting brackets in one place. This is where the customer service team comes in. They were apologetic and ensured a timely correction to these discrepancies and they also followed up with me to ask if I was satisfied. This gives me confidence that if something needs to be corrected under warranty that it will be handled properly.

The project coordinator worked closely with me to get all required documents signed and delivered to the appropriate agencies without delay. This resulted in an expedited approval of my solar system by the village government and the power utility.

The system is now online and operating great. The power output exceeds my expectations and the sales rep and project coordinator have continued to check in with me.

With all of this said, I would have given Sun Solar a rating of 4.5 stars, if possible.

Update: My Sun Solar sales rep, Kyler Brown, read my review and immediately apologized for the misinformation about the time period before first payment. This was an unpublished change by the lender and he is now updating his sales force accordingly so that this kind of error doesn’t occur again. Additionally, he said Sun Solar will cover our first payment to keep us on balance.

While there have been a couple of minor missteps during this process, Sun Solar has gone out of their way to correct the issues in a rapid manner and ensure we were nothing short of fully satisfied.

I am upgrading my review to 5 stars.

Our Solar Panels were installed today! Everything went great and the install team did an excellent job. Kyler Brown with Sun Solar has been awesome to work with! I was extremely hesitant to go through the whole process but Kyler laid everything out and created the perfect layout of panels that works for us. Just waiting on Ameren to give us the green light so we can go live!

I contracted Sun Solar on 07/03/2024 with Kyler Brown to install a 12kw system at my home. Kyler was friendly, professional, and thorough about the economics of installing solar at my home. I felt confident based on the company's track record and the information presented that this would be a good fit.

Bridgette Goff handled all of the permitting and net metering paperwork with my utility company, and within 3 weeks the system was ready for installation. The crew worked exceptionally hard in 100+ degree weather and I have nothing but great things to say about the professional quality of work they did.

The crew did have 1 mishap that required them to come back in order to get the system energized by the utility company, but they were out the same day as soon as they were made aware, and the system was energized by the utility the very next day. My system is now on and producing and I can see the production through my monitoring app. Sun Solar did a great job and Kyler always answers the phone or texts me back promptly with any questions/concerns I have. I would recommend Sun Solar without hesitation.

Sun Solar did an excellent job with our system installation, handling all the paperwork and coordination with the city making the process very smooth. Kyler was fantastic to work with. He always had immediate answers to my questions or quickly got back to me with the information I requested.

EDIT: I wanted to give everyone an update, I was able to get in contact with one of the Sr. Director of Operations John. John was able to make everything correct and has mended the waters between us and the company. Thank you to John Reynolds you saved us during a time in need.

I first want to say Avery Dohmen and David McKeown were awesome through the whole process! Avery and David kept us up to date on the whole process and what the next steps were that would happen!

Avery showed up at our house, to give us his sales pitch. At the time he did not know he was competing with two other companies, one was local to the Joplin area and the other was a national company that we were under contract with (thankfully able to get out of that with Avery’s help!) Avery stated he needed 30-45 minutes to sell us on his product. He arrived early and on time, he sold us with the benefits of solar and the perks of what you had to offer in a little under 20 minutes.

This next part is where the problem lies, the installers came to install the solar panels in a little under 30 days as we were quoted a 45-60 day wait for solar, the installers were awesome they worked in the heat of the day whenever we had the heat wave roll through at the beginning of June. I personally made sure they stayed hydrated and offered cold water and a dip in our pool at the end of the day! They finished around 5:30-6pm at night. I received a text from the installers that they had cleaned the ground and roof of all debris that they had caused. We were not at the house whenever they finished as we had to take my daughter to her cheerleading practice. Upon returning to our house around 7:30-7:45. I noticed debris was still on roof, so I retrieved a ladder and got up on the roof to keep it up l, thinking it was no big deal a couple butt splices and plastics! Upon further inspection of my roof, I found several broken and punctured shingles on the roof. I immediately informed David who was the project manager of these items that I had taken pictures and sent to him of the damage caused to our roof. It has since been 3 weeks with no response with an ops manager. I was going to them a 5 star review but after seeing damage and no response. I’ll provide an update once they reach out hopefully!

Had Sun Solar install solar panels with net metering about a month ago.great company to work with! Very happy with the process from start to finish! Huge tax incentives and about a $11 monthly power bill!

We had panels installed back in June and they still are not active. The electric company came out in august to switch them on but he couldn’t because they weren’t working. I have called, texted and verbally relayed the fact that something is wrong with our panels and they need to send someone out, I was completely ignored after being promised a call to schedule, only to have the electric company show up at my house TODAY to tell me they got the go ahead from sun solar and yet again he can’t turn them on because they aren’t working… because I was ignored. If you decide to go with sun solar and get Kyndal as your project manager, ask for a different project manager, absolutely appalling customer service if you can even call it that.

Avoid this company at all costs if you have any expectation for customer service or value your money at all. After signing my contract for solar in April 2023, I still sit here today with no solar panels or answers. I have had 3 project managers. The first one I had never responded to me at all, and I was told she is "very busy" with all her projects. The second one really couldn't answer my questions, and then I never heard from her again. I found out I had a new/third project manager when he randomly called me one day. A few months back, I was told my project was about to be scheduled. Then I was told that all of my panels/materials were accidently taken by a crew to another project. Finally, I was told my install would be today, and then no one ever showed up. The entire process has been a joke, and for a very expensive purchase that I took very seriously, it seems like they could really care less when I get installed. Do your research an go with a different company. I can honestly say that I will being telling everyone in my area how horrible this experience was. Don't trust your time or money with this company!