Enter your zip to
find local pros.

Privacy Policy

(Last updated: January 21, 2020)

Your Privacy Rights

Modernize.com (“Modernize,” “we,” or “our”) respects the privacy of our users. This Privacy Policy is intended to describe for you the information we collect, how we may use that information, with whom we may share that information, and your choices about such uses and disclosures. We encourage you to read this Privacy Policy carefully when using our website or services or transacting business with us. By using our website, you are accepting the practices described in this Privacy Policy. If you have any questions about our privacy practices, please refer to the end of this Privacy Policy for information on how to contact us.

Information We Collect About You

We may collect personal information that can identify you such as your name and email address. When you provide personal information through our website, the information may be sent to servers located in the United States and other countries.

Use of Cookies and Other Technologies to Collect Information

We use various technologies, such as cookies and web beacons, to collect information from your computer and about your activities on our site. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us, and the referring website address. We may allow third-parties, including our authorized service providers, advertising companies, and ad networks to display advertisements on our site. These companies may use cookies to collect information about users who view or interact with their advertisements. Our website does not provide any personal information to these third parties.

How We Use the Information We Collect

We may use information that we collect about you to:

Financial Information for Service Professionals

For service professionals, we may use financial or payment method information to process payment for any purchases made on our website, enroll you in the discount, rebate, and other programs in which you elect to participate, to pre-qualify you for credit card and other offers that you might find of interest, to pre-qualify you to participate in our contractor network, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business.

With Whom We Share Your information

We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our web site or while using our services. We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:

Any third parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose personal information. Those policies will govern use, handling and disclosure of your personal information once we have shared it with those third parties as described in this Privacy Policy.

Aggregated and Non-Personal Information

We may share aggregated and non-personal information we collect under any of the above circumstances. We may also share it with third parties and affiliated companies to develop and deliver targeted advertising on our websites and on websites of third parties. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers and investors.

How You Can Access Your Information

If you have an online consumer account with us, you can access and review your personal information by logging into your account. You can also review and update your personal information by contacting us. You can also choose to have your account disabled by contacting support@modernize.com. After you deactivate your account, you will not be able to sign in to our website or access any of your personal information. If you deactivate your account, we may still retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, collect any fees owed, enforce our Terms of Use, take actions we deem necessary to protect the integrity of our web site or our users, or take other actions otherwise permitted by law.

Your Choices About Collection and Use of Your Information

At any time, you can choose to no longer receive commercial marketing or promotional emails or newsletters from us by accessing your user account and opting out. You also will be given the opportunity, in any marketing email that we send to you, to opt out of receiving such messages in the future, or by replying to any of these emails. Be sure you include your name and email address. It may take up to 10 days for us to process an opt-out request. We may send you other types of transactional and relationship email communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them. If you prefer not to have us share your email address & other information with selected providers of goods and services that may be of interest to you, you can notify us at any time by emailing us at support@modernize.com.

How We Protect Your Personal Information

We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. We want you to feel confident using our website to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Please refer to the Federal Trade Commission’s website at http://www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.

Blogs, Bulletin Boards, Chat Rooms and Other Social Media Sites

We may provide areas on our websites where you can post information about yourself and others and communicate with others, as well as post comments (e.g. pictures, videos, audio files, etc.). Such postings are governed by our Terms of Use. In addition, such postings may appear on other social media websites or when searches are executed on the subject of your posting. Please note that whenever you voluntarily disclose personal information on public web pages, that information will be available to the public.

Children’s Privacy

Our website is a general audience site, and we do not knowingly collect personal information from children under the age of 13. If you become aware that a child has provided us with personal information without parental consent, please contact us at support@modernize.com and we will take steps to remove such information and terminate the child’s account.

Visiting Our Websites from Outside the United States

This Privacy Policy is intended to cover collection of information on our website from residents of the United States. If you are visiting our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

No Rights of Third Parties

This Privacy Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of the website.

Changes to this Privacy Policy

We will occasionally update this Privacy Policy to reflect changes in our practices and services. When we post changes to this Privacy Policy, we will revise the “last updated” date at the top of this Privacy Policy. If we make any material changes in the way we collect, use, or share your personal information, we will notify you by sending an email to the email address you most recently provided us in your account, profile or registration (unless we do not have such an email address), or by prominently posting notice of the changes on our website. We recommend that you check our website from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies.

How to Contact Us

If you have any questions about this Privacy Policy or if you would like to request information about our disclosure of personal information to third parties for their direct marketing purposes, please contact us by email or postal mail as follows: Privacy Policy Inquiry, 804 Congress Avenue, Suite 400, Austin, TX 78701 or email us at support@modernize.com.

Your California Privacy Rights

Effective date: January 1, 2020

This privacy notice is for California residents, supplements the information provided in the Privacy Policy set forth above, and applies solely to visitors, users, and others who reside in California (“consumers” or “you”). Modernize provides this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws.

Information Modernize Collects

In the past 12 months, Modernize has collected categories of personal information that may fall within the following categories identified in California Civil Code section 1798.140(o)(1):

  1. Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
  2. Any categories of personal information described in subdivision (e) of Section 1798.80 of the California Civil Code.

    • Section 1798.80 defines “personal information” as the following, which may overlap with other information contained within other sections of this disclosure:

      • any information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
      • “Personal information” does not include publicly available information that is lawfully made available to the general public from federal, state, or local government records.
  3. Characteristics of protected classifications under California or federal law.

    • California includes the following categories as “protected classifications”: age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, and genetic information (including familial genetic information).
  4. Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  5. Biometric information.
  6. Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
  7. Geolocation data.
  8. Audio, electronic, visual, thermal, olfactory, or similar information.
  9. Professional or employment-related information.
  10. Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, 34 C.F.R. Part 99).
  11. Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, preferences, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Personal information does not include:

Sources of Personal Information

Modernize obtains the categories of personal information listed above from the following categories of sources:

Use and Sale of Personal Information

Modernize may use or disclose the personal information it collects for one or more of the following business purposes:

Please note that your personal information may be sold by Modernize and you have the right to opt out of the sale of your personal information at the following email: inquiry@modernize.com.

Categories of Personal Information Sold in the Past 12 Months

Within the previous 12 months, Modernize has sold personal information that falls within the following categories of information identified in California Civil Code section 1798.140(o)(1):

Categories of Personal Information Disclosed for a Business Purpose in the Past 12 Months

Within the previous 12 months, Modernize has disclosed for a business purpose information that falls within the following categories of information identified in California Civil Code section 1798.140(o)(1):

Consumer Request for Personal Information

Under California Civil Code section 1798.100, et seq., California residents have the right to request the following information from Modernize:

Consumer Request that Personal Information be Deleted

You have the right to request that Modernize delete any personal information about you that Modernize has collected. However, Modernize will not be required to comply with your request if one or more of the exceptions set forth in California Civil Code section 1798.105(d) apply:

Methods for Submitting Requests

You may make the above requests by calling toll free at (888) 219-1908 or making such request at inquiry@modernize.com. Please note that you may only make a personal information request twice in a 12-month period, Modernize may need personal information from you to verify your identify in order to process the request, and Modernize will respond to you within 45 days of receiving your request.

Anti-Discrimination

Modernize will not discriminate against you because you exercised your rights under California Civil Code section 1798.100, et seq., including, but not limited to, by:

New York Nuisance Act

Do Not Call Policy

Modernize takes its responsibilities about customer information and customer service very seriously. In support of this commitment, Modernize has adopted the following Do Not Call Policy.

No employee or agent of Modernize shall engage in telemarketing practices that violate the terms of the Telephone Consumer Protection Act of 1991, the FTC Telephone Sales Rule, or state law or regulation.

Modernize maintains a record of the name and telephone number for consumers who do not wish to be called. If you don’t want to receive sales calls from Modernize, just ask us to place your name on our Do Not Call List. We will note your request immediately, and will remove your information from active lists within 30 days.

You can make your request in writing by mailing us at 804 Congress Avenue, Suite 400, Austin, TX 78701 or by phone by calling 1-888-565-1613. When you make a request you must include your name, address and telephone number(s) you want to be included on our list. If your information changes, please notify us of the new name, address, and telephone number(s) in order to remain on our Do Not Call List. If you would like us to remove you from our Do Not Call List in order to receive our telephone solicitations, notify us by contacting us at the above address or telephone number.

All Modernize personnel involved with telemarketing and/or telephone solicitation for Modernize are trained, informed, and directed to comply with Modernize Do Not Call Policy.

Upon request, Modernize will provide its Do Not Call policy. The policy is also available online at the following web address: https://modernize.com/terms.

Thank you for your interest in our Privacy and Do Not Call Policies.