Privacy Policy

Your Privacy Rights (Last updated: October 10, 2014)

Modernize.com respects the privacy of our users and has developed this Privacy Policy to demonstrate its commitment to protecting your privacy. This Privacy Policy is intended to describe for you, as an individual who is a user of www.modernize.com, the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures. This privacy policy governs the products and services we offer through our website and applications (collectively the “Website” or “Modernize.com”).

We encourage you to read this Privacy Policy carefully when using Modernize.com or services or transacting business with us. By using Modernize.com, you are accepting the practices described in this Privacy Policy. If you have any questions about our privacy practices, please refer to the end of this Privacy Policy for information on how to contact us.

Collection and Use of Information

We collect and store any personal information you enter on Modernize.com or provide to us in some other manner. This includes identifying information, such as your name, address, e-mail address, and telephone number, and in addition, for service professionals, your credit card number and other personally identifiable information. We also may request information about your interests and activities, your gender and age, and other demographic information

We may use the information we collect to improve the Website’s functionality, improve the Website’s quality, personalize your experience, track usage of the Website, provide feedback to businesses and professionals whose products or services are listed on the Website, display relevant advertising, evaluate the success of our advertising, provide customer support, message you (in ways described by this privacy policy and managed by you in your account settings), back up our systems and allow for disaster recovery, enhance the security of the Website, fulfill transactions authorized by you on the Website, and comply with legal obligations.

Information we collect includes:

  • Account and Profile Information: When you create an account on Modernize.com, you provide your name and contact information. You have an obligation to provide us accurate information. You also will be asked to create a profile on Modernize.com. If you do, your username, any photo you submit, and information you enter into the fields indicated for public display will be displayed publicly on the social network. You can customize some of the information displayed publicly in your Modernize.com profile by going to your account and profile settings. If you feel that an unauthorized account has been created depicting you or your likeness, please contact us at support@modernize.com.
  • Public Content: The information that you post to the Website is public, including your photos, comments, ideabooks, and profile information. By posting on the Website, you agree to permit us to disclose publicly the material you post.
  • Communications: When you join Modernize.com by signing up for an account or creating a profile, you are opting in to receive emails from us or about Modernize.com. You can manage your email and notice preferences in account settings, but note that you cannot opt out of receiving certain administrative or legal notices from us. Moreover, by joining, you are agreeing to receive feedback and communications from third-parties within the Website, including third-party providers of products or services who may comment on your postings within the Website. If you exchange messages with others through the Website, in accordance with applicable law, we may store them in order to process and deliver them, allow you to manage them, and investigate possible wrongdoing in connection with the Website. Modernize.com may also enable you to connect, at your initiation, outside the Website via your personal email address to third-party providers of products and services who you wish to contact outside of the Website.
  • Transactional Information: If you purchase products within the Website, certain information collected for processing your request, such as your phone number, address, email, and credit card information, may be shared with relevant third-parties in order for them to process your request (but not for their own marketing or other purposes). When you submit credit card numbers, we encrypt that information using industry standard technology and use commercially reasonable security measures to protect it from misuse.
  • Website Activity/Automatically Collected Information: We collect and may store information about your use of the Website, such as your search activity, the pages you view, and the date and time of your visit. We also collect and may store information that your computer or mobile device provides to us in connection with your use of the Website, such as your browser type, type of computer or mobile device, browser language, IP address, mobile carrier, unique device identifier, location, and requested and referring URLs.
  • Linked Networks and Contacts: You can elect to connect your Modernize.com profile to another network like Facebook and, if you do so, you will be asked to enable sharing of your contact information from that network to Modernize.com and to enable sharing of your activities on Modernize.com on that network.

Use of Cookies and Other Technologies to Collect Information

We use various technologies to collect information from your computer and about your activities on our Website.

  • Information collected automatically. We automatically collect information from your browser when you visit Modernize.com. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us (see “Cookies” below), and the referring website address.
  • Cookies. When you visit Modernize.com, we may assign your computer one or more cookies, to facilitate access to our Website and to personalize your online experience. Through the use of a cookie, we also may automatically collect information about your online activity on our Website, such as the web pages you visit, the links you click, and the searches you conduct on our Website. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on Modernize.com.
  • Other Technologies. We may use standard Internet technology, such as web beacons and other similar technologies, to track your use of our Website. We also may include web beacons in promotional [or other] e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer Modernize.com visitors to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities.
  • Information collected by third-parties. We may allow third-parties, including our authorized service providers, advertising companies, and ad networks, to display advertisements on our Website. These companies may use tracking technologies, such as cookies, to collect information about users who view or interact with their advertisements. Modernize.com does not provide any personal information to these third parties.

How We Use the Information We Collect

We may use information that we collect about you to:

  • deliver the products and services that you have requested;
  • manage your account and provide you with customer support;
  • perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others;
  • communicate with you by e-mail, postal mail, telephone and/or mobile devices or send newsletters about products or services that may be of interest to you either from us, or other third parties;
  • communicate with you with regard to partially completed service requests;
  • develop and display content and advertising tailored to your interests on our Website and other sites;
  • verify your eligibility and deliver prizes in connection with contests and sweepstakes;
  • perform background screening, which may include the use of third parties, on service professionals;
  • enforce our terms and conditions;
  • manage our business; and
  • perform functions as otherwise described to you at the time of collection.

Financial Information

For service professionals, we may use financial information or payment method to process payment for any purchases made on Modernize.com, enroll you in the discount, rebate, and other programs in which you elect to participate, to pre-qualify you for credit card and other offers that you might find of interest, to pre-qualify service professionals to participate in our contractor network, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business.

With Whom We Share Your Information

We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our Website or while using our services. We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:

  • Service professionals: We match your information and service request against our list of service professionals. When you submit a service request through Modernize.com, you consent to our providing your personal information and request to the service professionals we match with your request. Sharing this information with service professionals allows them to contact you using the e-mail address or other contact information you provided. In addition, we have other approved contractual partners that fulfill service requests, or that utilize their own service professionals to supplement our network, and we share your information with them, subject to contractual confidentiality restrictions, in order to attempt to provide the services requested. If you use our services pursuant to a membership with one of our partners, Modernize.com may share your service request activity information with such partner. We may also release information to collection and/or credit agencies for past due service professional accounts.
  • Authorized service providers: We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting Modernize.com functionality, and supporting contests, sweepstakes, surveys and other features offered through Modernize.com or performing background checks of service professionals. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
  • Business partners: When you make purchases, reservations or engage in promotions offered through Modernize.com or our services, we may share personal information with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes. When you elect to engage in a particular merchant’s offer or program, you authorize us to provide your email address and other contact information to that merchant.
  • Other Situations: We also may disclose your information:
    • In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.
    • When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce Modernize.com terms and conditions or other agreements or policies.
    • In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Any third parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose personal information. Those policies will govern use, handling and disclosure of your personal information once we have shared it with those third parties as described in this Privacy Policy. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties. These entities or their servers may be located either inside or outside the United States.

Aggregated and Non-Personal Information

We may share aggregated and non-personal information we collect under any of the above circumstances. We may also share it with third parties and our sister companies to develop and deliver targeted advertising on Modernize.com and on websites of third parties. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis. For example, we may tell our advertisers the number of visitors to Modernize.com and the most popular features or services accessed. This information does not contain any personal information and may be used to develop website content and services that we hope you and other users will find of interest and to target content and advertising. For service professionals, we may share your business contact information with third parties, including but not limited to, business name, address, telephone number, email address and name of owner or proprietor of the business.

Your Choices About Collection and Use of Your Information

  • You can choose not to provide us with certain information, but that may result in you being unable to use certain features of Modernize.com because such information may be required in order for you to register for a free remodeling estimate; to use our services; participate in a contest, promotion, survey, or sweepstakes; ask a question; or initiate other transactions on Modernize.com.
  • At any time a consumer user can choose to no longer receive commercial or promotional emails or newsletters from us by emailing us at unsubscribe@modernize.com. You also will be given the opportunity, in any commercial e-mail that we send to you, to opt out of receiving such messages in the future. It may take up to 10 days for us to process an opt-out request. We may send you other types of transactional and relationship e-mail communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them.
  • If you prefer not to have us share your postal mailing information with the providers of goods and services that may be of interest to you, you can notify us at any time by emailing us at unsubscribe@modernize.com.

How We Protect Your Personal Information

We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. We want you to feel confident using Modernize.com to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Please refer to the Federal Trade Commission’s website at http://www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.

Blogs, Bulletin Boards, Twitter Account and Chat Rooms

We may provide areas on Modernize.com where you can post information about yourself and others and communicate with others, as well as post comments (e.g. pictures, videos, audio files, etc.). Such postings are governed by our Terms and Conditions. In addition, such postings may appear on other websites or when searches are executed on the subject of your posting. Also, whenever you voluntarily disclose personal information on publicly-viewable web pages, that information will be publicly available and can be collected and used by others. For example, if you post your email address or twitter account, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information. Once you have posted information, you may not be able to edit or delete such information.

Children’s Privacy

Modernize.com is a general audience Website, and we do not knowingly collect personal information from children under the age of 13. If you become aware that a child has provided us with personal information without parental consent, please contact us at support@modernize.com, and we will take steps to remove such information and terminate the child’s account.

Visiting Modernize.com From Outside the United States

This Privacy Policy is intended to cover collection of information on Modernize.com from residents of the United States. If you are visiting Modernize.com from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. Please be assured that we seek to take reasonable steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this privacy policy.

No Rights of Third Parties

This Privacy Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of the Website.

Changes to This Privacy Policy

We will occasionally update this Privacy Policy to reflect changes in our practices and services. When we post changes to this Privacy Policy, we will revise the “last updated” date at the top of this Privacy Policy. If we make any material changes in the way we collect, use, and/or share your personal information, we will notify you by sending an e-mail to the e-mail address you most recently provided us in your account, profile or registration (unless we do not have such an email address), and/or by prominently posting notice of the changes on Modernize.com. We recommend that you check Modernize.com from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies.

Your California Privacy Rights

If you are a resident of California, in addition to the rights set forth above, you have the right to request information from us regarding the manner in which we share certain categories of personal information with third parties. California law gives you the right to send us a request at a designated address to receive the following information:

  1. the categories of information we disclosed to third parties for their direct marketing purposes during the preceding calendar year;
  2. the names and addresses of the third parties that received that information; and
  3. if the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed.

We may provide this information in a standardized format that is not specific to you. The designated email address for these requests is support@modernize.com.

Linked Information

Cookies: A cookie is a small text file that is stored on a user’s computer for record keeping purposes. Cookies can be either session cookies or persistent cookies. A session cookie expires when you close your browser and is used to make it easier for you to navigate Modernize.com. A persistent cookie remains on your hard drive for an extended period of time. You may delete or decline cookies by changing your browser settings. (Click “Help” in the toolbar of most browsers for instructions.) If you do so, some of the features and services of Modernize.com may not function properly. We may allow third-parties, including advertising companies, and ad networks, to display advertisements on our Website. These companies may use tracking technologies, such as cookies, to collect information about users who view or interact with their advertisements. Modernize.com does not provide any personal information to these third parties, but they may collect information about where you, or others who are using your computer, saw and/or clicked on the advertisements they deliver, and possibly associate this information with your subsequent visits to the advertised websites. They also may combine this information with personal information they collect from you. The collection and use of that information is subject to the third-party’s privacy policy. This information allows them to deliver targeted advertisements and gauge their effectiveness. Some of these third-party advertising companies may be advertising networks that are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies (www.networkadvertising.org).

Web Beacons: Web beacons (also known as clear gifs, pixel tags or web bugs) are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users or to access cookies. Unlike cookies which are stored on the user’s computer hard drive, web beacons are embedded invisibly on the web pages (or in email) and are about the size of the period at the end of this sentence. Web beacons may be used to deliver or communicate with cookies, to count users who have visited certain pages and to understand usage patterns. We also may receive an anonymous identification number if you come to our Website from an online advertisement displayed on a third-party website.

How to Contact Us

If you have any questions about this Privacy Policy or our information-handling practices, or if you would like to request information about our disclosure of personal information to third parties for their direct marketing purposes, please contact us by regular mail at Privacy Policy Inquiry, Modernize.com, 804 Congress Avenue, Suite 400, Austin, Texas 78701 or email us at support@modernize.com.