ARS

Very satisfied from start to finish.

If I could leave NO stars i would!!!!! I can not get a call back, the work is not completed, now they are saying that they will not finish!!! I can not get a detailed invoice of all parts and equipment and labor from anyone at this company!!! This is the worst company I have ever dealt with!!! This project should never have been more then three weeks we are now 4 months in and the work is not completed!!!! No call backs nothing!!!!!

Terrible place to work for. Management is disorganized and so is their software. Covering a lot of branches who all do things differently and the office is like high school click with a lot of gossip. A lot of good employees have quit due to these conditions. You have no training or help and no constancy in your work. Horrible office environment all the way around with everyone talking about management behind their backs.

Service was handled in a professional manner. Work done to our satisfaction. Service tech arrived on time and left work area clean upon completion.

STOP READ THIS BEFORE BOOKING AN APPOINTMENT
I am sorry to have to retract my earlier complimentary review to bring you all up to speed on the horror show that recently transpired with ARS here in Orlando. Two appointments were no call no shows by the agency third appointment they send somebody who speaks a language that I do not therefore I can't communicate with him he leaves my unit low on puron after attaching his hoses because he's flustered and I'm flustered because we cannot communicate. THUS my once working AC to become non-functioning &w I called their corporate office their offer was to make me wait almost another month before getting a secondary service call mean while my AC is freezing and I'm paying another company hundreds of dollars to come fix the mistake of ARS

From reading many of the reviews, we see A.R.S. has had a lengthy history of problems with their service. So in keeping with their legacy, I will add my story:

In April 2018, we were in need of a new a/c system. After a $7000 system got installed in our condominium hallway (air handler) and on our roof (condenser); in June 2018, we have had nothing but bad customer service, bad internal operations communication and outrageous incompetence. We are owners, not renters, so our investment matters.

1. We were sent an annual bill for ongoing maintenance that was in error, since we paid for lifetime maintenance checks.

2. We were scheduled to have our 1st annual maintenance check in May, but it was "incorrectly scheduled" due to another "calendar error".

3. We did not pass our city inspection due to shoddy installation on the roof of our condo where the condenser is located. A tall ladder was also not included in the work order that was necessary to do the inspection.

4. We have had three "rescheduled appointments" (today being the latest one) because the dispatch division does not tell the maintenance/drivers a tall ladder is needed to access the condenser unit on the roof. They even tried to do half of the inside inspection today and reschedule the outside inspection another day, which we angrily declined.

So, to all parties who might even consider making an a/c installation purchase through A.R.S., BUYER EXERCISE EXTREME CAUTION.

Do not use!
Our experience on July 5th was unacceptable. We used the Laurel, MD branch.

Our unit went out on the 4th. I called the evening of the 4th and was pleasantly surprised that someone was able to take my call. I said our unit was NOT working and we wee going away so we would have to wait until Monday.

Our plans changed and we would be taking off Friday night so I called Friday morning to see if someone could come that day. When I called, I was told we were scheduled for ROUTINE MAINTENANCE on Monday (this should have been my first red flag).

Someone did come out on time. He knew we had to leave within the hour and said that was enough time. I told him we also had a coupon for no diagnostic charge (my understanding is that should have deducted $120) when repairs completed.

He quickly assessed it was the capacitor and said it would be $536.42. I then reminded him about the coupon which he danced around saying that it would have been even more. WHAT??! I was not happy but we had to take off soon so I though it sounded a little high but went for the repair.
Later, I found out that this is a $25 part. Our friends told us they had the same part replaced (on a similar unit) for $200. I also researched and the average cost for this repair should be $150.

It took minutes for him to complete. He then “checked” our indoor unit and on the sheet wrote the wrong size filter and that it was clean. My husband said he never even looked at the filter. He asked my husband the size and my husband replied with the correct size and that it needed to be replaced (not clean).

When I called to cancel our appointment for a new unit quote, I explained that I was not happy. The rep explained that the price includes a warranty on repairs. That is ONE EXPENSIVE warranty. There is NO breakdown of charges on the invoice. I was told that someone from Quality Assurance would reach out to me so I could express my concerns. It has been a week and no one has returned my call.

Do not use!
Our experience on July 5th was unacceptable. We used the Laurel, MD branch.

Our unit went out on the 4th. I called the evening of the 4th and was pleasantly surprised that someone was able to take my call. I said our unit was NOT working and we wee going away so we would have to wait until Monday.

Our plans changed and we would be taking off Friday night so I called Friday morning to see if someone could come that day. When I called, I was told we were scheduled for ROUTINE MAINTENANCE on Monday (this should have been my first red flag).

Someone did come out on time. He knew we had to leave within the hour and said that was enough time. I told him we also had a coupon for no diagnostic charge (my understanding is that should have deducted $120) when repairs completed.

He quickly assessed it was the capacitor and said it would be $536.42. I then reminded him about the coupon which he danced around saying that it would have been even more. WHAT??! I was not happy but we had to take off soon so I though it sounded a little high but went for the repair.
Later, I found out that this is a $25 part. Our friends told us they had the same part replaced (on a similar unit) for $200. I also researched and the average cost for this repair should be $150.

It took minutes for him to complete. He then "checked" our indoor unit and on the sheet wrote the wrong size filter and that it was clean. My husband said he never even looked at the filter. He asked my husband the size and my husband replied with the correct size and that it needed to be replaced (not clean).

When I called to cancel our appointment for a new unit quote, I explained that I was not happy. The rep explained that the price includes a warranty on repairs. That is ONE EXPENSIVE warranty. There is NO breakdown of charges on the invoice. I was told that someone from Quality Assurance would reach out to me so I could express my concerns. It has been a week and no one has returned my call.