Denise
Worst experience of my life. I agreed to listen to salesmen pitch which wore me down after 4 hours. They promised I would be rebursed for any plywood not used that they were charging $150. each at ten sheets, that I would get pictures of wear the Leaks occurred UNDER the plywood for my insurance, that the roofers where well trained and would take great care of my property and that my satellite dish would be reinstalled for free. NONE of these things happened. I paid big bucks to have their ladders propped ip against my new expensive gutters, debri was thrown off the roofdown to the yard and not into the dumpster, pictures were provided of one leak on topof the plywood, my dish is still sitting on ny deck, and I was told by nore than one person that I wound receive refund for 9 pieces of plywood at $150 each, but that hasn't happened and their finance department doesnt return my calls. Also, I was told by the salesman that I wouldnt nees to make a payment until 30 days after completion. Icalled Service Finance Company yesterday to find out why I hadnt received a payment schedule or anything and found out they were charging daily interest since the week they completed the project and I could expect to receive the infornation in 10 or 15 days with daily interest accruing! Sheisters for sure!
October 12, 2024 · Verified
Raymond K
Was going to have them do work on some windows. Was quoted an insane amount. They tried their sales pitch for 4 hours. We were lied to repeatedly. Cancelled the contract as we have 3 days to do so. Got the run around. Completely shady business. Stay away.
October 1, 2024 · Verified
Sandra D
When I made the appointment to have someone come out for a roofing estimate, I was told the decision maker had to be there. I told them that was me. I was then asked 2 follow-up questions as if they didn't believe a woman could be the decision maker! I understand they've probably lost time talking to a wife who then said her husband would decide, but when you tell them the decision maker is only you, they should get it. They also called to confirm my appointment, and the person asked if I "needed someone there"!!! I said, "Excuse me, what?" She then asked if I would be "comfortable" there on my own!!! I thought this company doesn't think women can be mature, capable, decision-making adults, but a friend had another take on it: She said, "What, do they hire convicted rapists to come out to give quotes?!!"
After confirming the appointment and scheduling my day around it, I then waited today for the person to show up at 1:00. At 1:20, I called the company to ask when the person's ETA was as I had a busy afternoon and also mentioned that no one had had the common courtesy to call me to say the person would be late. I was told I could reschedule, but I said I wanted to keep today's appointment. They said the person would be here in 30-40 minutes. An hour and 20 minutes later, I called again to ask if someone were really on their way and was told there was. It is now 6:30, a full 5½ hours after the confirmed scheduled appointment. I have lost my entire afternoon waiting at home. No one has come; no one has called. Totally unprofessional!
October 1, 2024 · Verified
Debra
Wish I had come here before signing a siding contract. Salesman was great but the rest of the project was completely unacceptable. The installers were no shows four different times and there was no communication whatsoever. I had to call Dabella myself to ask where they were. After installation, I signed the paperwork without doing a thorough inspection. There were quite a few very visible areas that are completely unacceptable. The doorbell wire in fact was put back thru the siding over a foot too low so one would almost have to bend over to ring it. They used white caulking on my gray siding around the electrical panel which drips all down the siding. This electrical panel appears to have been detached on one side and left that way. There is now a gap behind the panel for rain to get down into.They cut out shoddy patches around where the fuel pipe comes out of the house and applied clumps of black caulking and then they drilled a huge 4” hole thru the siding for the small refrigerant lines coming out to the condenser so now there is a gaping hole there.
They have not returned my phone calls. I feel very taken advantage of and would not ever recommend them. I now have to pay someone else to fix things they screwed up.
October 1, 2024 · Verified
Fred
SCAMMERS! They are NOT a siding, roofing or home exterior company. All they do is contract with disreputable companies, while charging you a highly-inflated price. Their warranties are fraudulent, and customer service is non-existent. They'll soon be out of business,but not before scamming as many people as they can.
October 1, 2024 · Verified
Fred
The sales rep lied to me about 11 different things, including the "50 year warranty" on their work and materials. He also quoted a price that was three times the value of the job. Then I discovered that DaBella doesn't actually DO the work, they contract it out to another unknown company.
October 1, 2024 · Verified
Sid
I had two DaBella salespeople come to my house at 6:00 p.m. After going on the roof and in the attic, they asked a few times if I had been on the roof or in the attic, and if so, how long ago. I have two attic spaces, a lower one that is accessible via a door in the back of my closet, and an upper one accessible via the standard ceiling hatch. I am in the lower one all the time as I store things there, and there is no OSB or rot or stains and leaks. I have a two story house and I have not been on the upper roof in many years, but I am on the lower roof every year to hang Christmas lights. Then they asked a few times if I was the only person needed to make decisions for the house. They asked if I lived alone in the house. These two questions were asked in various forms a few times. Then they showed me pictures of my shingles and my attic. Worn out shingles and rotten plywood full of soft spots. But no pictures of any of the easily accessible attic space. The plywood in the photos was a mix of plywood and OSB. I guess they were assuming I did not know the difference, or that I would go check. After about an hour, I a told them OK, I see all this damage in the pictures, how much to fix it? No number, just more sales pitch. Then a show and tell of what roof I was getting. I asked again, this time saying the answer to how much is a number, not a long drawn-out sales pitch. So, $36,000. I said that seems way to high. After 25 minutes more sales pitch, the number was $25,000, half down and half financed at no interest for 5 years. I asked how can you offer that when you don’t know my income or my credit score? No answer. By now I was pretty sure the finance charge was part of the roof price. Then I got a long show and tell about roof shingles, tabs, felt vs non-felt, on and on. I told them I built a house in 2009, so I was not unfamiliar with roofs, and that nobody uses 3 tab shingles or felt anymore. Off in a new direction they went. After telling them I wanted to get two more quotes before I decided, the number dropped to $19,000. At 8:45 p.m. I asked them to leave as I needed to eat dinner. More hard sell followed. They offered me a very low payment. I told them I was not shopping for a low payment, but rather the best price for a good quality roof. At 9:10 p.m. I told them they had to leave. A few minutes later they did. Over the week since, I have had two well established roofing companies examine and quote the roof. They both took about 45 minutes to examine the roof and then about 15 minutes to prepare a quote. Both told me I did not have OSB in my house, that I did not need any new plywood, and gave me a choice of 3 quality options, all of which were less than the lowest price DaBella quoted, and after checking my credit, 12 months same as cash payment option. You know, like a real company might act. Do not do business with DaBella.
October 1, 2024 · Verified
ig D
Totally crap this company has lost the ability to do the job right there’s so many people who don’t communicate that you’re dealing with whoever will work for next to nothing so Dabella can take advantage of you multiple problems with my roof no communication sh$t company sh&t work and being on disability was taking candy from a baby worst company ever financially ruined please don’t let them brainwash you into thinking they care!
October 1, 2024 · Verified
Colleen N
I had an exceptional experience with your roofing representative, Kaleb Bowers. He is very thorough in going over every aspect of what he found in my roof's condition and what could be done to rectify it. He made sure to be at my home when insurance adjuster came to inspect my roof. He has such a pleasant and caring demeanor and you just know he is a professional at his job. I couldn't have had a better experience and feel great about being with your company.
August 15, 2024 · Verified
Eulene H
Luis and Alaska were Very Professional and explained the process until my husband and I were clear about the process. Patiently responded to all questions and.very knowledgeable of the process and financial side of the agreements
My husband and I felt comfortable with asking questions and getting appropriate answers. This was a very informative interview. We both liked the product and information obtained.
June 20, 2024 · Verified