Five Star Bath Solutions of Minneapolis

I needed to replace my shower and came across this company. A representative came to my home, and we came up with a perfect plan. The installation was quick and easy. They did a great job and I look forward to showering every day. I highly recommend Five Star Bath Solutions. The price was right, and they are professional. If you are looking to replace a shower, do not trust anyone else. They guarantee their work, and they are the best.

From the beginning to the end this wasn't a great experience. It started off with what I assume is a third party phone call to me to schedule a 20 minute meet and greet. After that, a salesman showed up and I told him I was looking to get a shower and replace some toilets. He steam rolled me with high pressure tactics into signing the same day saying "you get 10% off if you sign today since I won't have to make a return trip". They should really look into email, and docusign... no need for a return trip if you update your technology... It took well over an hour, and I was late(from what I planned) getting back from my lunch break. Fortunately, my work is very forgiving as I'm in management, and kind of set my own schedule because I'm available 24 x 7 anyway. After I agreed to get the shower only, and signed the contract the same day he came out, I started the process. This is where the experience got even worse. The point of contact I was given gave me expired proof of insurance that my HOA rejected, and he was unresponsive to several calls and emails, finally I called the main phone number and someone did help me, but I didn't need that extra stress of being ignored. After contemplating what review I should leave for several months(you also get a discount for promising to leave a review) , I finally received an email looking for referrals, and I responded to it. The owner personally responded to me, and that was very much so appreciated, and probably why this isn't a worse review. The job wasn't as high quality as I would have liked, probably mostly the talent of the installer. There was gaps in the caulking, screws visible that I wasn't told might or would happen, and the selves are visibly not level or even, so I tossed a level on it and it seems way off to me, but they say it was intentional so the water doesn't pool, but strangely enough it was one of the selves, not both... I guess it's ok to pool on the one but not the other. Also I'm pretty sure they marked on my current door trim and it didn't come off, but I couldn't say 100% for sure because I don't have a before pic of it. That all being said, if you're looking for only a shower, don't mind a having to jump through hoops as the client, the shower does appear to be mostly decent quality, and don't mind paying a premium for a specialized company that only does showers, this might be the right company for you. They did come fix the caulking, it looks better, but I feel like I could have done as well. The shelves are still not level, and I ended up covering and painting the screws that they left exposed.

We converted a regular bathtub into a full walk in shower. Even though we chose the most basic model, it is beautiful. The whole process was very easy for us. They kept us informed from start to finish, and installation day couldn't have gone smoother. They started at about 7:30 in the morning and were done by 12:30pm. The installers were very nice and respectful of us and our home. We are very happy we chose Five Star Bath Solutions to install our new shower and highly recommend them.

e rterterterter

Love the shower remodel. Very polite and friendly service. There was a spot on my shower that unfortunately wasn’t able to get fixed, but it was very small and hard to see. Alaina was amazing in helping me come up with the design. Peter the project manager was helpful. And Wayne the construction lead was impressive. I absolutely love my shower!

Ended up with a great looking bathroom from Five Star. Sales process was great thanks to Jennifer. Love her no pressure and thorough approach. Scheduling was easy and timely. Demo and install day was a little rocky due to communication between crew- keep your paperwork and notes from the team. Peter was on top of them and got it sorted for us. Custom glass install takes longer, but was worth it to make the shower look seamless and glass team was great. Before, during, and after pics included. Flooring, trim, and shower replaced. Great office staff at Five Star Minneapolis!