Home Concepts Custom Remodeling
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Home Concepts Custom Remodeling
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Homeowner Reviews
Home Concepts Custom Remodeling
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- 4.4 / 5
- 4.9 / 5
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31 reviews
Jennifer M
The installer Jason was very professional, efficient, and kind. He did a great job! Austen was very informative and available when we had questions during the project preparation.
August 7, 2024 · Verified
ent G
Jose lopez did the install, had the master custom ( linen closet + walk in shower w72” pan w/custom glass and window kit) and simple swap on guest bathrooms, the work is fantastic and would recommend this company and jose to do the job. Professional from start to finish, constant communication, great timing, fast fast fast!
June 24, 2024 · Verified
Joanne
I am loving my new shower! Every thought was put into making sure that the project went perfectly! Jose was helpful, thoughtful, very knowledgeable, and friendly! He made sure everything was completed perfectly, and no mess at all was left behind! Overall, an amazing experience!
June 19, 2024 · Verified
P. R
Two stars vs one for the team doing what they were there to do. I got my bathtub replaced with a vinyl one. They told me I had the lowest cost of a job they could do. It was over $10,000. I signed on initially because I felt taken care of and that I could trust them but now I’m very upset with not only myself but the guy who quoted me and the tech that seemed like he was too overwhelmed to take the time to communicate with me and double check the job was done. He had to come back and replace the grip bars because they overlooked the contract. I used this company on a rental property and believe they were the better option over a handyman since I would not be there. I was severely stressed by the fact the tech left without contacting the person whom was paying. If he had he would not have had to come back a second time that day. Also they don’t do anything besides bathrooms. Yes they have plumbers working for them. Yes I paid an astronomical price for a day’s worth of work. No they will not fix anything else, even as minor as a kitchen sink, for you.
May 17, 2024 · Verified
Margaret A
Dale and Izaiah did a phenomenal job with our shower installation. They protected the floors and furniture in the room joining the bathroom, and extended the floor protection out to the garage. At the end of day 1 they uncovered everything, then recovered the next day. They let us know if/when they’d need to shut off main water to the house. Dale did the final caulking around the entire shower and took it upon himself to continue the bead around the rest of the bathroom to give the whole room a nice, clean appearance. The shower is beautiful with not a flaw in sight. Both gentlemen were friendly, courteous and professional. I’d hire either one or both with no hesitation if ever a need comes about.
May 3, 2024 · Verified
Tracie P
The overall product and experience was wonderful. Our window was a custom order and it turned out beautifully. My only word of caution is that they ate very busy and may not get to your project when they initially say. We ordered in March and we’re told they’d install in July but we actually ended up on the install list for October. Communication in between wasn’t great, but that wouldn’t stop me for using them again.
November 14, 2023 · Verified
ea P
We are very happy with our decision to purchase windows from Window Concepts of Minnesota. The purchasing and presentation process was easy and informative. We are happy with the installation timeline from our date of purchase (less than 10 weeks). It was roughly 5 hours from the time the installers arrived until they pulled out of our driveway after having installed 10 windows! They did an amazing job with cleaning up and installing the windows with very minimal touch up painting needed. We will use Window Concepts for any additional window needs in the future!
October 24, 2023 · Verified
Jordan D
They are great to work with. We got a quote the same day they came and took the initial measurements and thoroughly explained the materials and time line. The crew they sent to install the doors were very professional and polite. They took the extra time to make sure everything looked good and cleaned up their work area after finishing the job.
October 19, 2023 · Verified
Laura J
We had our windows installed in July 2022 and we are still having issues (over a year later). Long story short, we've had about 5-6 service calls for various issues. (windows not opening, 2 separate windows had the middle pane crack, cranks grinding, flashing not installed properly & now causing leaks)
I understand that with a big project, things can happen and will need to be reviewed/fixed, but the customer service we've experienced has not met our expectations at all. With these multiple service calls, we've never received an apology or any sort of sentiment that they are sorry for the inconvenience. With frequent follow-ups, calls, and emails, getting a response from the service team was a struggle. We even received a call from them asking us to leave a 5 star review on Google in exchange for a Target gift card. This company does not provide a good customer experience.
Overall, we actually do enjoy the product. However, with so many service calls, the installation doesn't show much craftsmanship.
We did not leave this project happy & unfortunately, we would not recommend this company to others. It's too bad that there are so few tradesmen these days. It seems like it doesn't matter if customers are happy, because they will always have the business.
Given that it's now been a week since we asked for a follow up, and the fact that we had active water leaking into our house, we called in a different contractor (recommended to us via word of mouth) that identified the issue and will fix it for us.
I understand that with a big project, things can happen and will need to be reviewed/fixed, but the customer service we've experienced has not met our expectations at all. With these multiple service calls, we've never received an apology or any sort of sentiment that they are sorry for the inconvenience. With frequent follow-ups, calls, and emails, getting a response from the service team was a struggle. We even received a call from them asking us to leave a 5 star review on Google in exchange for a Target gift card. This company does not provide a good customer experience.
Overall, we actually do enjoy the product. However, with so many service calls, the installation doesn't show much craftsmanship.
We did not leave this project happy & unfortunately, we would not recommend this company to others. It's too bad that there are so few tradesmen these days. It seems like it doesn't matter if customers are happy, because they will always have the business.
Given that it's now been a week since we asked for a follow up, and the fact that we had active water leaking into our house, we called in a different contractor (recommended to us via word of mouth) that identified the issue and will fix it for us.
October 5, 2023 · Verified
Melissa
Pros: scheduling was easy, able to work within our budget, and installation went well. No hang ups with any of the project. The door appears to be high quality as well.
Con: I'm personally not a fan of pushy sales people. Almost declined the purchase because of that but ultimately went with them because of the price point.
Con: I'm personally not a fan of pushy sales people. Almost declined the purchase because of that but ultimately went with them because of the price point.
September 23, 2023 · Verified