Sun Solar (Missouri)
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Sun Solar (Missouri)
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Homeowner Reviews
Sun Solar (Missouri)
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12 reviews
DANIEL S
Ben was great I was ready to go solar a year ago but my wife was not on board with the idea. Ben talked to her and explained everything in a very detailed way that Linda understood everything. Ben is very knowledgeable about the Sun solar product and very easy to talk to and a very good listener. Ben is the reason we are Sun Solar owners
September 4, 2024 · Verified
Christy
Our Solar Panels were installed today! Everything went great and the install team did an excellent job. Kyler Brown with Sun Solar has been awesome to work with! I was extremely hesitant to go through the whole process but Kyler laid everything out and created the perfect layout of panels that works for us. Just waiting on Ameren to give us the green light so we can go live!
August 16, 2024 · Verified
ad W
I contracted Sun Solar on 07/03/2024 with Kyler Brown to install a 12kw system at my home. Kyler was friendly, professional, and thorough about the economics of installing solar at my home. I felt confident based on the company's track record and the information presented that this would be a good fit.
Bridgette Goff handled all of the permitting and net metering paperwork with my utility company, and within 3 weeks the system was ready for installation. The crew worked exceptionally hard in 100+ degree weather and I have nothing but great things to say about the professional quality of work they did.
The crew did have 1 mishap that required them to come back in order to get the system energized by the utility company, but they were out the same day as soon as they were made aware, and the system was energized by the utility the very next day. My system is now on and producing and I can see the production through my monitoring app. Sun Solar did a great job and Kyler always answers the phone or texts me back promptly with any questions/concerns I have. I would recommend Sun Solar without hesitation.
Bridgette Goff handled all of the permitting and net metering paperwork with my utility company, and within 3 weeks the system was ready for installation. The crew worked exceptionally hard in 100+ degree weather and I have nothing but great things to say about the professional quality of work they did.
The crew did have 1 mishap that required them to come back in order to get the system energized by the utility company, but they were out the same day as soon as they were made aware, and the system was energized by the utility the very next day. My system is now on and producing and I can see the production through my monitoring app. Sun Solar did a great job and Kyler always answers the phone or texts me back promptly with any questions/concerns I have. I would recommend Sun Solar without hesitation.
August 7, 2024 · Verified
Sergio S
Sun Solar did an excellent job with our system installation, handling all the paperwork and coordination with the city making the process very smooth. Kyler was fantastic to work with. He always had immediate answers to my questions or quickly got back to me with the information I requested.
July 31, 2024 · Verified
Tyler A
EDIT: I wanted to give everyone an update, I was able to get in contact with one of the Sr. Director of Operations John. John was able to make everything correct and has mended the waters between us and the company. Thank you to John Reynolds you saved us during a time in need.
I first want to say Avery Dohmen and David McKeown were awesome through the whole process! Avery and David kept us up to date on the whole process and what the next steps were that would happen!
Avery showed up at our house, to give us his sales pitch. At the time he did not know he was competing with two other companies, one was local to the Joplin area and the other was a national company that we were under contract with (thankfully able to get out of that with Avery’s help!) Avery stated he needed 30-45 minutes to sell us on his product. He arrived early and on time, he sold us with the benefits of solar and the perks of what you had to offer in a little under 20 minutes.
This next part is where the problem lies, the installers came to install the solar panels in a little under 30 days as we were quoted a 45-60 day wait for solar, the installers were awesome they worked in the heat of the day whenever we had the heat wave roll through at the beginning of June. I personally made sure they stayed hydrated and offered cold water and a dip in our pool at the end of the day! They finished around 5:30-6pm at night. I received a text from the installers that they had cleaned the ground and roof of all debris that they had caused. We were not at the house whenever they finished as we had to take my daughter to her cheerleading practice. Upon returning to our house around 7:30-7:45. I noticed debris was still on roof, so I retrieved a ladder and got up on the roof to keep it up l, thinking it was no big deal a couple butt splices and plastics! Upon further inspection of my roof, I found several broken and punctured shingles on the roof. I immediately informed David who was the project manager of these items that I had taken pictures and sent to him of the damage caused to our roof. It has since been 3 weeks with no response with an ops manager. I was going to them a 5 star review but after seeing damage and no response. I’ll provide an update once they reach out hopefully!
I first want to say Avery Dohmen and David McKeown were awesome through the whole process! Avery and David kept us up to date on the whole process and what the next steps were that would happen!
Avery showed up at our house, to give us his sales pitch. At the time he did not know he was competing with two other companies, one was local to the Joplin area and the other was a national company that we were under contract with (thankfully able to get out of that with Avery’s help!) Avery stated he needed 30-45 minutes to sell us on his product. He arrived early and on time, he sold us with the benefits of solar and the perks of what you had to offer in a little under 20 minutes.
This next part is where the problem lies, the installers came to install the solar panels in a little under 30 days as we were quoted a 45-60 day wait for solar, the installers were awesome they worked in the heat of the day whenever we had the heat wave roll through at the beginning of June. I personally made sure they stayed hydrated and offered cold water and a dip in our pool at the end of the day! They finished around 5:30-6pm at night. I received a text from the installers that they had cleaned the ground and roof of all debris that they had caused. We were not at the house whenever they finished as we had to take my daughter to her cheerleading practice. Upon returning to our house around 7:30-7:45. I noticed debris was still on roof, so I retrieved a ladder and got up on the roof to keep it up l, thinking it was no big deal a couple butt splices and plastics! Upon further inspection of my roof, I found several broken and punctured shingles on the roof. I immediately informed David who was the project manager of these items that I had taken pictures and sent to him of the damage caused to our roof. It has since been 3 weeks with no response with an ops manager. I was going to them a 5 star review but after seeing damage and no response. I’ll provide an update once they reach out hopefully!
July 20, 2024 · Verified
mike V
Had Sun Solar install solar panels with net metering about a month ago.great company to work with! Very happy with the process from start to finish! Huge tax incentives and about a $11 monthly power bill!
October 25, 2023 · Verified
Lacie W
We had panels installed back in June and they still are not active. The electric company came out in august to switch them on but he couldn’t because they weren’t working. I have called, texted and verbally relayed the fact that something is wrong with our panels and they need to send someone out, I was completely ignored after being promised a call to schedule, only to have the electric company show up at my house TODAY to tell me they got the go ahead from sun solar and yet again he can’t turn them on because they aren’t working… because I was ignored. If you decide to go with sun solar and get Kyndal as your project manager, ask for a different project manager, absolutely appalling customer service if you can even call it that.
September 20, 2023 · Verified
Drew J
Avoid this company at all costs if you have any expectation for customer service or value your money at all. After signing my contract for solar in April 2023, I still sit here today with no solar panels or answers. I have had 3 project managers. The first one I had never responded to me at all, and I was told she is "very busy" with all her projects. The second one really couldn't answer my questions, and then I never heard from her again. I found out I had a new/third project manager when he randomly called me one day. A few months back, I was told my project was about to be scheduled. Then I was told that all of my panels/materials were accidently taken by a crew to another project. Finally, I was told my install would be today, and then no one ever showed up. The entire process has been a joke, and for a very expensive purchase that I took very seriously, it seems like they could really care less when I get installed. Do your research an go with a different company. I can honestly say that I will being telling everyone in my area how horrible this experience was. Don't trust your time or money with this company!
September 11, 2023 · Verified
Royce
Horrible company been trying to get solar for 8 months they could not get the nma so I would not let then hook up.. they had no glue what panels I ordered was gonna give me whatever was in-stock at the time .. the guy working my case had no idea I paided 31500 already half down . No clue .now I'm trying to cancel they claiming a restocking fee but for what. Total lack of care they only care about the pay check not helping people stay away . It's been over a month they ignore me and say they call but they don't I will be going to the attorney General office if nothing changes today
September 1, 2023 · Verified
Hello D
My wife and I purchased our system in Nov of 2022. They bent over backwards for us to the point I now work for the company and could not ask for a better place to work. All we pay now is our meter fee. We are blessed to be a part of the Sun Solar family
May 1, 2023 · Verified