American Standard_BC
American Standard_BC
Originally founded as the Standard Sanitary Manufacturing Company in 1875, the company adopted the name American Standard in 1967 and has grown to provide its innovative kitchen and bath products in the United States, Canada, and Mexico. The company offers hundreds of walk-in tub variations according to type, features, material, size, and price, and, as the manufacturer of the tubs (not just a distributor), it manages warranty terms and details with customers directly. In addition to walk-in tubs, American Standard manufactures faucets, sinks, toilets, traditional tubs, and showers, many of which are designed with environmental sustainability in mind. With over 140 years of experience manufacturing high-quality products and serving customers, American Standard has become a trusted brand in the industry.
- Filtered Product Search
- Warranty and Login Access
- Industry Experience
- Safety and Therapeutic Features
- Showroom and Retail Availability
- Simple Process
Filtered Product Search
Prospective customers can search the company's vast inventory using a number of filters:
- Color/Finish (biscuit, linen, white, brushed metal, black, etc.)
- Type (air bath, bathtub, combo massage, whirlpool)
- Features (built-in grab bar, chromatherapy, minute drain, quick drain)
- Material (acrylic, gel coat)
- Price (can set the maximum price to $2,240-$11,200)
- Length (48", 51", 52", 60")
- Width (28", 30", 32", 48")
- Where to Buy (showroom, retail, online, Home Depot, Lowes, Menards)
Warranty and Login Access
American Standard’s walk-in tubs come with a lifetime warranty on each door seal and other components are covered for varying lengths. Customers can register for and manage warranties on the site or sign up for an account during the shopping process. By simply logging in with Facebook or Google, American Standard members can save their favorite products to a personal wish list to access later and add their favorite dealers to their profiles as a quick reference. Members can also access installation instructions, product specifications, repair part sheets, promotions, contests, and product newsletters.
Industry Experience
American Standard has been in business for over 140 years. During this time, the company has gained valuable industry experience and expertise in addition to maintaining a tradition of quality, innovation, and, more recently, sustainability.
Safety and Therapeutic Features
The company’s walk-in tubs include a variety of safety and functionality benefits to fit the needs of people with limited mobility, including the following:
- RevitaJet Whole Body Hydrotherapy System with 44 air and water jets
- Targeted back, leg, wrist, and foot massaging jets
- One-touch control jet system
- Exclusive Quick Drain Water Removal System
- 7-color chromatherapy
- Built-in aromatherapy
- Ease of Use commendation from the Arthritis Foundation
- Ultra-low threshold and wide door for easy entry and exit
- Patented leak-free door system
- Outward opening door models available with wider doors designed for easier transfer from a wheelchair
- Hand-held shower wand
- Durable grab bars inside the tub and an ADA-compliant chair-height built-in seat
- Slip-resistant textured floor surface
- Simple touch controls to activate hydrotherapy, Quick Drain, and more
- Premium solid brass fixtures and faucets
- Self-cleaning sanitary ozone system
- Automatic Water Purging System
To ensure customers know which of the above features come with each model, the company website lists detailed specifications for each model, including measurements, warranty details, and customizable component options such as drain configuration, color, and additional safety, comfort, and luxury features.
Showroom and Retail Availability
American Standard walk-in tubs are available for seeing in person at showrooms throughout the country. This allows potential customers to see and touch different tub models and also to talk to design professionals and experts prior to making a purchase or even getting an in-home installation quote. Tubs can be purchased from showrooms, retailers, wholesalers, and online retailers.
Simple Process
American Standard’s general process for purchasing a walk-in tub is simple. First, interested individuals schedule an appointment with one of the company’s representatives. An in-home visit allows American Standard to hear the potential customer's needs, assess his or her bathroom’s current design layout, and provide a free estimate for the complete purchase and installation of a walk-in tub. Next, American Standard’s team coordinates a full installation of the customer’s new walk-in tub, as well as remove the old bathtub and any debris from the installation. Once installation is complete, the customer receives instructions on how to operate his or her new tub with one of the company’s specialists.
- Returns and Refund Fees
Returns and Refund Fees
American Standard has a fairly typical return and refund policy. However, there are a few things we believe customers should be aware of before they finalize their purchase.
First thing is that American Standard accepts returns for merchandise purchased at Americanstandard-us.com for up to 30 days after the date of purchase.
Secondly, all sales on clearance items are final, nonexchangeable, and nonrefundable.
Thirdly, original shipping fees are non-refundable. In fact, the flat shipping rate of $6.99 per order to return products will be deducted from the total refund amount. An additional fee of $20 per order will be deducted from the refund amount for returns shipped from Alaska and Hawaii.
If you are returning a bathtub, there is a freight fee of $100 per item (deducted from the refund amount). For Alaska and Hawaii, the freight fee goes up to $150 per item (deducted from the refund amount).
Additionally, there is a freight fee of $40 per item for toilet returns (deducted from the refund amount). That freight fee increases to $65 per item for residents of Alaska and Hawaii.
Again, these are fairly typical throughout the industry, but it is something to keep in mind before hitting the buy button.
The American Standard goal is to help customers feel independent and safe in the comfort of their own homes and the company does that and more by making the tub-buying process as easy as possible. With a huge inventory of its own manufacturing, a host of safety features and hydrotherapy options, filtered search navigation, member-login warranty management, and installation, American Standard is undoubtedly among the top competitors in the industry.
