Castle Windows

I have had Castle Windows in my home since 2007. I have had no issues with them throughout the years. They still look great and are holding up extremely well. Since it had been so long, I contacted them as a preventative measure to assess the seals and caulking to ensure they are intact before the upcoming fall (prevent bugs) and winter (bad weather). I contacted them through their website and they responded in a prompt and friendly manner, and I was able to set up a timely appointment at my convenience. Their technician Mark arrived on time, in fact a bit early. He was thorough and checked all seals and ensured me everything looks solid. He checked the windows from the inside as well as the outside. He did recommend replacing some screens that had holes. I feel his attention to my concerns and to performing the window inspections was wonderful and professional. I also know that if I do ever have an issue with these windows, that they will respond quickly and completely. Definitely worth it

In June 2022 we had Castle Windows replace every window in our entire. While we encountered a few issues, they were all rectified to our satisfaction in a somewhat timely fashion. In our experience, Castle Windows’ customer service was wonderful. A person answers the phone every time which lessens the frustration of dealing with automated systems. This is quality customer service. We were so pleased with our experience that this year, 2024, we decided to have our patio & front doors replaced. With the exception of the mis measurements of our front door and trim, we were equally satisfied this time around. They were on top of correcting the issue and beautifully installed the correct sizing of the Fypon door trim. Jose & Gary are top notch installers. They are meticulous, thorough, & professional.

Have a new window installed back in March. Start leaking water. Castle came and inspected. Said it could come from the window above which it never leaked down to the old window which was replaced before have a new window installed. Caulked the above window and the new window still leak. Called and discussed about the issue. Represent told me it may not be their responsibility to fix it. Will come to inspect again. If you are looking for a new window installation, think twice about this company. Will update the review after their second inspection.

Update: the supervisor came to my house and said it was not from the window above. He tried to fix the leaking but it failed. Called the second time, the same supervisor came and fixed it. It seems good to go this time. But I need to test it. I changed my review because of this supervisor. He knows what to do and how to get it done. After I test it, I will update my review.

Have a new window installed back in March. Start leaking water. Castle came and inspected. Said it could come from the window above which it never leaked down to the old window which was replaced before have a new window installed. Caulked the above window and the new window still leak. Called and discussed about the issue. Represent told me it may not be their responsibility to fix it. Will come to inspect again. If you are looking for a new window installation, think twice about this company. Will update the review after their second inspection.

Castle windows installed all new windows and sliders for our townhouse. The experience was very positive. The sales and measuring process went very smoothly. We were contacted and offered the chance to have our windows installed almost a month before we were originally quoted because our windows were in stock. What a pleasant surprise!

On installation day, the workers were on time, professional, and went out of their way to clean up after each window/slider was installed. We were impressed with the quality of the windows and the workmanship. We are very pleased with our experience with Castle Windows and wouldn't hesitate to recommend them to our friends and neighbors.

Exceptional service and experience with castle windows. We literally paid half the cost we got quoted from renewal by Anderson for the exact same door. We were told it would take 6-8 weeks to custom build and install but our door was done in about a month. We love our new front door!

The good: Castle Windows honors their warranty, even if you're not the original purchaser. I submitted a request and they came out to follow up. The bad: the windows allow too many drafts in (see photos).The repairman, Mark, returned after about a month to install "draft pads" which did absolutely nothing to remedy the situation. I asked about recaulking the frame and perhaps even removing the aluminum casting to add insulation foam and the response from Mark was, "oh no, we don't do that." I'll have to hire a professional to fix the problem because it's usually 8° to 10° lower downstairs (where the Castle Windows are) than it is upstairs. Do not purchase these windows based on their warranty. Having windows installed right the first time is more important in my opinion.

I hired Castle to put in a sliding door, a bay window, and 2 bedroom windows. For about 10 years, we have had an unknown type of water problem around one of the bedroom windows. We paid to have it fixed, but the problem returned. The Castle crew had not been on the site for more than 15 minutes when the foreman correctly diagnosed the problem: it was the fact that something called “J channels” were draining the water right into our walls. This accounted for the rotting wood around our old deck doors as well as the persistent problems in the bedrooms. As one can see from the pictures, they beautifully remedied the ptoblem bu that strip of white material. I don’t feel as though 5 stars captures the immense gratitiude that I have for this team just for solving that mystery and then fixing it. The foreman and the salesman before him are both seasoned workers, with what I consider to be extraordinary perception. As one can see from the pictures, the next problem that the crew solved was where the bees were coming from that infiltrated our house. Look at the size of those nests! They built a new window that won’t give bees any openings to call my home their home. Again, pest control could not get to the bottom of this, but Castle Windows did! Also notice the mold from the old windows. I am very glad to get rid of all that with the disposal of our old non-weather tight windows. I was VERY impressed with the work and the skill of the entire crew. They worked hard and wasted no time. I walked away for one minute and when I cam back all of my furniture in the construction areas was covered with plastic and the floors had drop cloths on them. The house was not left a mess and there was absolutely no construction debris left behind. One worker, whose job it was to fetch things for the crew and help wherever needed, actually ran from place to place so as to not waste time. These workers were all highly skilled and worked many hours to make sure that everything was completed before they left. They were also friendly and courteous and worked with me on a few particulars of the job that I requested to be done a certain way. Finally, for the warranty…a few days after installation, my dog ran through the sliding screen door! I called Castle, they put me on the schedule and successfully attached the screen on the day scheduled. With Castle Windows, I originally viewed it as part of a process of elimination in solving a water problem. What they provided was those answers and the solutions. They uncovered problems that I was not even aware of and fixed them with the installation of excellent new windows and a door. I am extremely happy with their work and thankful for the expertise that they have employed to make my home a more peaceful and fit place to live.

Great sale presentation, measured windows per appointment. Waiting for install by December. Informed it takes 6 weeks to manufacture windows.

They came to provide quote. Salesperson took 4 hrs, convincing me, it's the best choice. I was still unsure, but did a bit more research, compared prices, and I believe I got a good deal. I'm scheduled for an appointment to measure my windows to then start the project. Will keep you posted on the installation and completion of the project