Sun Solar (Missouri)

Ben was great I was ready to go solar a year ago but my wife was not on board with the idea. Ben talked to her and explained everything in a very detailed way that Linda understood everything. Ben is very knowledgeable about the Sun solar product and very easy to talk to and a very good listener. Ben is the reason we are Sun Solar owners

Sales and customer service were excellent. Although, the sales rep said it would be three months before first payment but the lender said it would be two months so perhaps there is a miscommunication between the two. In the end, this was no big deal for me but could be a problem for other customers.

The installation team was courteous and worked fast to get the system installed in one day. They assisted with setting up the Tesla monitoring app which was not something they were required to do so I appreciated the extra effort. However, despite a quick installation, the roof team left a lot of debris on the roof and failed to trim the aluminum mounting brackets in one place. This is where the customer service team comes in. They were apologetic and ensured a timely correction to these discrepancies and they also followed up with me to ask if I was satisfied. This gives me confidence that if something needs to be corrected under warranty that it will be handled properly.

The project coordinator worked closely with me to get all required documents signed and delivered to the appropriate agencies without delay. This resulted in an expedited approval of my solar system by the village government and the power utility.

The system is now online and operating great. The power output exceeds my expectations and the sales rep and project coordinator have continued to check in with me.

With all of this said, I would have given Sun Solar a rating of 4.5 stars, if possible.

Update: My Sun Solar sales rep, Kyler Brown, read my review and immediately apologized for the misinformation about the time period before first payment. This was an unpublished change by the lender and he is now updating his sales force accordingly so that this kind of error doesn’t occur again. Additionally, he said Sun Solar will cover our first payment to keep us on balance.

While there have been a couple of minor missteps during this process, Sun Solar has gone out of their way to correct the issues in a rapid manner and ensure we were nothing short of fully satisfied.

I am upgrading my review to 5 stars.

Sun Solar did an excellent job with our system installation, handling all the paperwork and coordination with the city making the process very smooth. Kyler was fantastic to work with. He always had immediate answers to my questions or quickly got back to me with the information I requested.

Had Sun Solar install solar panels with net metering about a month ago.great company to work with! Very happy with the process from start to finish! Huge tax incentives and about a $11 monthly power bill!

We had panels installed back in June and they still are not active. The electric company came out in august to switch them on but he couldn’t because they weren’t working. I have called, texted and verbally relayed the fact that something is wrong with our panels and they need to send someone out, I was completely ignored after being promised a call to schedule, only to have the electric company show up at my house TODAY to tell me they got the go ahead from sun solar and yet again he can’t turn them on because they aren’t working… because I was ignored. If you decide to go with sun solar and get Kyndal as your project manager, ask for a different project manager, absolutely appalling customer service if you can even call it that.

Avoid this company at all costs if you have any expectation for customer service or value your money at all. After signing my contract for solar in April 2023, I still sit here today with no solar panels or answers. I have had 3 project managers. The first one I had never responded to me at all, and I was told she is "very busy" with all her projects. The second one really couldn't answer my questions, and then I never heard from her again. I found out I had a new/third project manager when he randomly called me one day. A few months back, I was told my project was about to be scheduled. Then I was told that all of my panels/materials were accidently taken by a crew to another project. Finally, I was told my install would be today, and then no one ever showed up. The entire process has been a joke, and for a very expensive purchase that I took very seriously, it seems like they could really care less when I get installed. Do your research an go with a different company. I can honestly say that I will being telling everyone in my area how horrible this experience was. Don't trust your time or money with this company!

Horrible company been trying to get solar for 8 months they could not get the nma so I would not let then hook up.. they had no glue what panels I ordered was gonna give me whatever was in-stock at the time .. the guy working my case had no idea I paided 31500 already half down . No clue .now I'm trying to cancel they claiming a restocking fee but for what. Total lack of care they only care about the pay check not helping people stay away . It's been over a month they ignore me and say they call but they don't I will be going to the attorney General office if nothing changes today

My wife and I purchased our system in Nov of 2022. They bent over backwards for us to the point I now work for the company and could not ask for a better place to work. All we pay now is our meter fee. We are blessed to be a part of the Sun Solar family

Craig Jamison knows so much about solar and provides a great customer experience! I was amazed at the savings you get when you switch over! It is a LOT of money. He can also help you get a great idea of other perks/breaks/incentives you can get when you choose solar! You won’t be disappointed!!

I loved the opportunity to consult with Craig. He is knowledgeable in his field. He will always work for the best results and more than anything, he can be trusted. So thankful for his efforts to inform my family along the way and to enable homeowners to benefit from solar energy.