Windows Plus KY

This may be lengthy, but I want to explain the situation fully. You will notice, I gave 4 stars because in the end it all worked out. But there is a story and a lesson learned here that I want others to know about.

We wanted to replace our old slider with new double in-swing French doors as the slider was getting harder and harder to open and close and since the back of our house faces West, we get the full on heat of the sun right into our living room and our air conditioner struggles to keep up.

We called Windows Plus to get a quote. The Sales Person was pretty new and really didn't have much door experience (he told us windows were his "thing"). He went through his spiel and showed us his demo. We were obviously very impressed with the low-E glass that insulates against heat and cold. He took some measurements of our existing door and we asked specifically if the new door would fit into the existing opening. He told us, twice that the new door would fit in the existing opening.

He did have to call someone at his office several times to find out how to enter info into his quote generator properly. I would expect this for someone who is new so no big deal. After some haggling and a few more phone calls from the Sales Person to his co-worker, we reached a price we felt we could live with.

Fast forward a couple of months and it was time to install. The installers were on time, very courteous and respectful of our home. I couldn't be happier with the install team.

I was busy working upstairs when I heard the undeniable sound of a Sawzall, which made no sense to me, so I went to check it out. To my dismay, they were cutting into the wall and making the hole bigger. Upon questioning them, they seemed as perplexed as I was that they were having to make the hole bigger. One of them even saying "we thought we would be done by 11, now it's going to be 2 or 3". Fortunately, when the house was built, the opening was roughed in for a full 60x80 door, then reduced down to undersize the hole for the smaller slider door. They assured me that the integrity of the wall/opening would not be affected.

That evening, I noticed that the living room was hot. I have temperature sensors in every room of the house and noted that it was 75 in the living room, even though the thermostat was set on 70. This is exactly what it was doing with the old slider, the new low-E thermal glass was supposed to fix that! I got my thermometer and measured the temp on the outside and inside of the glass and both were 105-110. Then, I noticed that the hinges were Satin Nickel, not the Bronze we had ordered.

I called Windows Plus a few days later to discuss the matter. I owned the hinges because I missed that it said Satin Nickel on the quote. But the low-E glass was the main issue. They told me that the quote did not include the low-E glass. However, looking at the quote, there is no way for me to know that. All I knew is that we specifically asked for it (to be honest, it was the selling point). At first they tried to quote me to replace the glass, but it wasn't my fault, I shouldn't have to pay for it. The Sales Person had entered that and the hinges incorrectly.

A couple of weeks later, they called me back and agreed to replace the glass, free of charge.

They came Wed and installed the glass and we couldn't be happier. What a difference! At the peak of sun, the inside glass was cool to the touch.

Lesson learned, make sure that the Sales Person quotes you exactly what you ask for. If anything looks wrong or you don't understand, ask for clarification.

For Windows Plus, as I explained to the nice gentleman on the phone, I understand the Bill of Materials may make sense to you and your manufacturer, but to the customer it is confusing, repetitive and misleading. Maybe consider making two Bills of Material, one for the manufacturer and one for the customer, in layman's terms, so it is easier to understand. That way the customer does not find out too late that something is incorrect.

The crew with windows plus are awesome! Quality of the windows are superb! Their install was perfect!! I'm usually hard to please but I liked everything that was done! Couldn't be happier! They replaced 6 windows in just a few hours. Maybe 3.5 hours. Top notch trim install!! They look 100 times better than the old storm windows I had. Call them, set up a demo and you won't be sorry you did! Amazing windows!!

Absolutely great product. They replaced my glass sliding doors. Full install and removal of old took only 4 hours. Very nice polite installers. They left no mess behind. Before and after pictures included

The gentleman from Windows Plus installed a low threshold shower. It looks great. They did a great job removing the old tub and installing the new shower. It was not cheap, but it will add value to my house. It will make it easier for me to take a shower. Everything was left clean. They were both very courteous.

I am very happy with this company !
The windows look fabulous! They are sooo easy to open and close, clean. It is very easy to adjust the screen to your liking (an important feature to me !)
Your team was super nice, competent and professional ! The work is well done and they left my house spotless.
One of the employees took the time to have me test the windows. He modeled how, then let me do it myself (great teaching technique!)
It just made me feel more confident !
Everyone was so polite, personable and responsive !
A great feel-good experience !!
Thank you !!