Air Pro Master

I was very pleased with Air Pro Master from initial contact. I used a home warranty that set up another company to do the work and along with other reasons I chose Air Pro Master because they had a licensed plumber to install the hydronic heater. This was lacking in the other estimates. It was well worth the cold wait while getting the warranty people to approve a different contractor. From Ed in sales to Eric getting my warranty approval, and technicians Alex, Fernando, and Adam, I could not have a finer group of professionals. I can’t forget about Christina who returned my Sunday call in 40 minutes and was savvy enough to answer my questions and let me know that the unusual road ahead could become a reality. Thank you all!

We had a scheduled appointment for Air Pro Master to come and fix our HVAC system today. And of course, as always, we received ABOVE AND BEYOND, expert professional care. Adam was very kind and respectful in our home, and answered my questions about the condenser. He fixed the part that needed to be replaced, very quickly. And the Air Conditioner System was back to working good as new again (same day), which we EXTREMELY appreciated. Because Air Pro Master does (HVAC) & (Plumbing) & (Electrical) they are truly a one stop shop for all your in home services/repairs etc. We think of them as family, and I recommend them to everyone and anyone who needs a recommendation, for quality care you can rely on! I truly believe that they tremendously value and care about their clients, and their honest feedback. And Air Pro Master is nothing short of perfection. I would give them 10/10 stars if I could. Thanks so much Air Pro Master! : )

Natalia S.

We had issue with the air switch for our Jacuzzi indoor tub. We had 4 other companies come out to try to fix it in various ways. Many hours wasted. Once our case was assigned to Air Pro Master, they quickly diagnosed the correct issue and were able to resolve. Also, their time at our home was minimal. We had great contact from their office and excellent scheduling. Dominick was our repair person and he was excellent. Friendly, skilled, thorough, and very patient with our questions.

Special thanks to Dominick, Air Pro picked up my home warranty repair ticket quickly and sent Dominick. That plumbing issue was resolved quickly but I had another issue, hot water tank, to discuss with him. I know it needed to be replaced, the only question, how much? After a short discussion, I agreed. It replacement turned out GREAT. Very happy with Air Pro's timing and service.

Honest employees and company. The tech took photos of my system and sent them to me. Was careful to explain issues so they were easily understood. He made adjustments so the system works more efficiently. Excellent customer service! Have used this company since I purchased my home in 2017. Never disappointed with the service provided. Highly recommend!

Pro Air employees were timely and within the time given for arrival. I thought that was great since mostly other companies make you wait 4+ hours for them to arrive. Employees were polite and friendly. They did their job within a reasonable time, answered questions and were honest with responses.

I must preface and say that I never complain, even when service is poor and I NEVER post reviews. I can’t say that anymore. I was assigned this company by my home warranty policy administrators. I received an email stating they would be out on a particular day from 3:00-8:00 pm and if I had any questions to call and reschedule. I didn’t have any questions, took time off work on the day they said they would be out. They called that morning to “schedule an appointment.” I said I had an appointment as stated in the email. I was told that I had read the email correctly; however, they can’t just SHOW UP at peoples houses without confirmation (what was the purpose of the confirmation email). They scheduled me for the next day. Again, I took time off work to be available for the repair. They didn’t have the decency to call me to tell me they rescheduled me AGAIN for the next day (they sent an email…I don’t sit at my computer all day waiting for emails…a phone call would have been appropriate FOLLOWED by an email). The whole purpose for this review is not only for the unprofessional scheduling protocol, but the gentleman I spoke with was extremely unprofessional, rude, arrogant, and sarcastic. This service call was for my elderly parent. THANK God I am available to be with her. I would not trust this company to serve my parent without someone being present. If they would have pulled that harassing and demeaning tone of voice with them it would have bordered elder verbal abuse. I called the home warranty company to reschedule us with another company. I will NEVER choose to use this company. Call Kingdom Plumbing if you need any plumbing services. They are professional, kind, respectful, neat, clean, I can go on and on. I will never recommend Air Pro Master, EVER!

This service provider is an excellent choice for repairs. I would rate my experience from the first contact to final resolution of my plumbing issue as the best I have ever had. My Service Technician, Osvaldo Cardenas, arrived on time, was very knowledgeable, extremely polite and personable plus successfully resolved my multiple issues quickly. I highly recommend Air Pro Master!

From my first call with Christina and Ed Barrera, I felt comfortable and ready to commit. They treated me with respect and honesty—not sales fluff. The techs Cesar & Alex , were incredibly fast, and even my tenant was so impressed they tried to sign next year’s lease early. They took care of this extemely Fast. Thank you, Air Pro Master, for making me look good!

Air Pro Master has been one of the worst companies I’ve ever dealt with, mainly due to their extremely poor customer service. Unfortunately, this isn’t the first time I’ve had unpleasant interactions with them.

On Sunday, September 7, 2025, I called because my AC system’s fan was making a loud noise. The system had been installed about two years ago, and I wasn’t sure if it was still under warranty. When I called, the customer service representative who answered the phone sounded like she had just woken up. I explained the issue and told her I wasn’t sure of the exact install date. She told me the system had a 2-year labor warranty and a 10-year parts warranty. She then looked up my information and confirmed I was still covered for both labor and parts. Based on that, I agreed to have a technician come out.

When the technician arrived and diagnosed the problem, he told me that I was not covered for labor and that it would cost $450 to complete the repair. I declined, since I was clearly told over the phone that labor and parts were both covered. Later, after checking with my home warranty, I decided to attempt the repair myself.

I then called Air Pro Master back to ask how to obtain the replacement part (since parts were supposed to be covered). The same customer service rep answered, but this time she was extremely rude. She told me I had an outstanding balance for the diagnostic visit. I explained that if she had told me from the start that my labor warranty was expired, I never would have agreed to the service call. She denied ever saying I had labor coverage, and when I told her she was lying, she put me on hold. When she returned, she claimed she had listened to the recorded call and accused me of being the liar.

I was shocked—why would I ever agree to a technician visit if I wasn’t covered for labor? I would have just gone straight to my home warranty provider. I asked to speak with the company’s owner, but she refused to provide contact information. When I insisted I would find out myself, she dismissed me and said the owner didn’t even live in the country, insinuating it was pointless to try. This is completely unprofessional and unacceptable.

Later, the same representative actually called me back. She admitted that when I first spoke to her, she was just waking up and had given me the wrong information because she thought it was still August. This validated exactly what I had been saying the entire time—that I would never have scheduled a technician visit if I had been told the correct information. She eventually emailed me the diagnostic details so I could request the part directly from the manufacturer.

This interaction not only demonstrated shockingly poor professionalism, but it also raised legal concerns. At no point did I consent to our phone conversation being recorded. To my knowledge, Nevada is a two-party consent state, which means both parties must agree before recording. I never gave that consent.

If anyone has information regarding this company or its ownership, please reach out. I strongly caution others against doing business with Air Pro Master.