One Hour Air of DFW

We have a rental house that was built in 1950 so it has some issues. Whenever the tenant calls regarding those issues One Hour Air is incredibly responsive - even if I contact them at 6:30pm. They call me with updates and send lots of pictures and videos so I know exactly what is going on and they are very up front about the costs. They are the best.

In June 2022 we called One hour air to look at our homes air conditioning system. They made the recommendation to replaced both of our heating and a/c system to the cost $22k. Which we did, with a guarantee that we would have a 10 year warranty on parts and 2 year warranty for labor.
Two weeks ago the blower would kick on then shut down immediately. We called One Hour to come look at the unit.
They sent Rocky S. nice guy and friendly he diagnosed the issue as a bad blower motor,(in 15 minutes). He quoted us that it was going to cost $1160.00 . He said that was the labor to replace the unit.
The motor lasted barley 2 years we keep the filters clean and we clean the vents. Rocky even said we did nothing wrong. His thought was there must have been a power spike to the unit.
He returned the next day and less than a hour to replace the blower motor and clean up.
I am positive that we did pay for the blower motor since we were not given bill with both parts and labor just the flat fee of $1160.00 and a addition bill of $89.00 for the service fee.
I called and talked to the "office manager" and asked for a break down for services and labor was refused any other explanation. I was told they never claimed to be the cheapest company.
I do not get upset when a man can do his job well and his skill and experience help him to work quickly.
I do know when I have been taken advantage of and sadly I feel like that happened here, I am highly disappointed .

I truly appreciate the kind, courteous interaction I had with Olivia today! I'm about to have service performed at my house, and I truly believe that this company will do a phenomenal job! I'll update this review once everything is done!

Title: Untrustworthy and Overpriced Service

I had a disappointing experience with One Hour Air Conditioning & Heating. They charged me $120 for a routine visit that I was explicitly told would be free. They claimed they needed my card details only to activate my account, assuring me there wouldn’t be any charges. Yet, I found a surprise charge on my card afterward.

When I tried to address this issue, I felt like my concerns were dismissed. This feels dishonest and unprofessional. On top of that, $120 for a routine visit is excessive, especially when I was told it wouldn’t cost anything.

I wouldn’t recommend this company to anyone looking for transparent and trustworthy service. Be cautious if you’re considering them—you might end up paying more than you were led to believe.

Rocky did an excellent job. He was extremely knowledgeable and efficient. I appreciated him taking the time to explain multiple things to me and answer several questions I had. Since being a customer with One Hour Air Conditioning & Heating, I have had a great experience across the company, to include when I speak with customer service representatives.

I did not use this company BUT I am glad I did not because a worker driving one of their vans made a purposeful maneuver on the highway on the bridge from I-30 to get on 820 that could have ended my life and the lives of 2 other drivers! The bridge turns into one lane at the end of the bridge and their was already a line of us in one lane getting on to 820 and he came speeding around at a high rate of speed to cut in a line where there was no room making 4 of us slam on our brakes on a very sharp turning point of the bridge! Shame on you and your company for allowing you to drive like that! My family needs me and you almost took me from them!!! DO NOT HIRE THIS COMPANY!!! In this message is a photo you can probably make out who it is and it was on Thursday, Oct. 24th at 7:50 am.

Trevor was amazing. My daughter was going to bed and he was super quiet while I walked him through my quote. He gave me a reasonable price and can’t recommend Trevor Hoffman enough. I’ll definitely use One Hour in the future.

Uriel was , professional, personable, and all around excellent! He swiftly diagnosed the problem, got it fixed and had my house cooling off in less than an hour. I was so impressed that I signed up to have my units maintained regularly. 10/10 would recommend!

Great job, happy customer! I called for a second opinion (free service call) after being told that I needed an entire new system for a very high price by another company. Trevor was on time, professional, confirmed the diagnosis, and within 20 minutes had sold me the same system for almost $5k less (by not adding a bunch of bells and whistles that he knew I did not need) and set me up with financing. Scheduled installation for the next day, and the crew showed up with an upgraded outaide unit. No extra charge to me, they said they didn't have the one I bought available in stock. Will definitely call Trevor and One Hour Air the next time I have AC needs. Honest, professional, great warranties, and very reasonable pricing. Great experience!!

One Hour Heating & Air is awesome! They arrived in a about 30 min from the time I gave them my information at 9:45PM on a Friday night! The tech Trevor was very professional and thoroughly checked and took pictures of all AC equipment
He had it fixed in less than 45min. The total price was under a $100 for Friday night visit. We will definitely use them again!