ADT Health

ADT Health

2 Verified Reviews
A+

Company Highlights

  • 100 years in business
  • Warranty
  • Eco-conscious business
About

ADT Health

Health & Senior Safety Resources

For 148 years, ADT has been the golden standard for security and monitoring services. ADT Medical Alert offers every customer this same standard when helping to protect loved ones so they can maintain their independent lifestyle.

Gain worry-free protection at home with ADT Medical Alert Systems:

  • No long-term contract
  • Waterproof help buttons
  • Free battery replacements
  • US-based monitoring center staffed 24/7
  • 151 years in business
  • Servicio en Español
  • Accepts Emergency Requests
  • Accepts Insurance Claims
  • Offers Senior Discounts
  • Offers Military Discounts

Frequently Asked Questions

What is ADT Health's warranty or guarantee policy?
ADT Health offers a Premium Protection Plan that provides a lifetime warranty covering unlimited replacement batteries, repairs, and replacements for devices affected by normal wear and tear, manufacturing defects, or power surges. Customers can also replace a limited number of damaged devices at discounted rates.
Are there any services ADT Health does not offer?
ADT Health specializes in medical alert systems but does not provide comprehensive home healthcare, in-person emergency medical services, or direct caregiving support. Their services are focused on remote monitoring and emergency response solutions.
Does ADT Health have any eco-friendly practices or accreditations?
ADT Health, as part of ADT Inc., implements eco-conscious initiatives such as e-waste recycling and a Remote Assistance program that reduces the need for technician visits, lowering its carbon footprint. The company also promotes sustainability efforts through its Sustainability Business Employee Resource Group.
What is ADT Health's preferred method of communication?
ADT Health primarily communicates with customers through phone support and online contact forms, ensuring quick assistance for inquiries, troubleshooting, and emergency response services.
What financing options does ADT Health offer?
ADT Health provides subscription-based pricing for its medical alert systems, with monthly payment plans available. The company does not advertise traditional financing or installment plans for purchasing equipment outright.
Does ADT Health assist in securing financing?
ADT Health does not directly assist in securing third-party financing but offers affordable monthly plans to ensure accessibility to its medical alert services without requiring large upfront payments.
What types of medical alert systems does ADT Health offer?
ADT Health provides in-home and mobile medical alert systems, including landline-based and cellular-based options, as well as GPS-enabled devices for on-the-go protection. Their systems include wearable help buttons, fall detection technology, and 24/7 professional monitoring services.
Does ADT Health offer fall detection?
Yes, ADT Health offers automatic fall detection as an optional feature with certain medical alert plans. This technology can automatically detect a fall and alert emergency responders, even if the user is unable to press the help button.
Is ADT Health’s monitoring service available nationwide?
Yes, ADT Health’s 24/7 monitoring service is available nationwide, ensuring that customers can access emergency assistance anywhere in the United States. Their mobile medical alert systems with GPS tracking provide coverage beyond the home for added safety.
How quickly does ADT Health respond to emergency alerts?
ADT Health’s trained monitoring professionals respond to emergency alerts within seconds, assessing the situation and dispatching medical assistance if needed. Their response centers are designed to provide fast and reliable support in critical situations.