T M
Extremely Disappointed with Service - A Health Hazard for My Family
I am beyond frustrated with the way my case has been handled by this company. Our AC broke down on March 25, and the compressor needs to be replaced. Despite repeated calls to customer service, we have received no clear answers or urgency. I explained multiple times that we have a baby in the house and the indoor temperature is reaching 83°F, making it unbearable and unsafe.
On March 28, we were told that the necessary parts would not arrive until April 8—over two weeks from the date of the breakdown. This is completely unacceptable! Living in Las Vegas, the extreme heat is a serious health concern, and I’m deeply worried about the well-being of my baby, who could be at risk of serious health issues. Yet, all we’ve been told is to "wait."
The lack of urgency or even basic concern for our safety is incredibly disappointing. This is not the service I signed up for, and I will not be renewing my contract. I strongly advise others to think twice before signing up with this company. If you value your family’s safety and well-being, look elsewhere.
April 1, 2025 · Verified
CLAUDIA
Both times that I needed service, AMS has been amazing. Really good service from the companies that work with them. They meet my home need in a matter of hours and very professional service. So far we are very happy with the overall experience with our membership.
March 28, 2025 · Verified
Raymond C
John did an excellent job
March 28, 2025 · Verified
arbara H
They came on time and took care of the issue.
March 28, 2025 · Verified
IRIS
Plumber fixed the problem quickly and he was on time and polite.
March 28, 2025 · Verified
James H
I was very happy with my kitchen faucet repair... it is definitely comforting to know that I can just place the service call and AHS will find a great support vendor and get the problem repaired very quickly
March 28, 2025 · Verified
ENJAMIN
Hunter was awesome!
March 28, 2025 · Verified
LESLEY
What I appreciate most is your response time and great service.
March 28, 2025 · Verified
DOROTHY
Thank you for assigning my plumbing problem to Quality Plumbing.
Quality Plumbing did an excellent job cleaning out my drain. Sam was very efficient and personable. He never left a mess for me to clean up. As you know plumbing problems can be messy.
March 28, 2025 · Verified
WILLIAM
Easy process to get my fridge repaired. Easy to file the claim and pay the deductible online. Service called quickly to set up appointment and service tech was informative with texts to let me know he was on the way. Service was great and as fast as possible. The only delay was in getting the part but it was ordered the same day.
March 28, 2025 · Verified