T M
Extremely Disappointed with Service - A Health Hazard for My Family
I am beyond frustrated with the way my case has been handled by this company. Our AC broke down on March 25, and the compressor needs to be replaced. Despite repeated calls to customer service, we have received no clear answers or urgency. I explained multiple times that we have a baby in the house and the indoor temperature is reaching 83°F, making it unbearable and unsafe.
On March 28, we were told that the necessary parts would not arrive until April 8—over two weeks from the date of the breakdown. This is completely unacceptable! Living in Las Vegas, the extreme heat is a serious health concern, and I’m deeply worried about the well-being of my baby, who could be at risk of serious health issues. Yet, all we’ve been told is to "wait."
The lack of urgency or even basic concern for our safety is incredibly disappointing. This is not the service I signed up for, and I will not be renewing my contract. I strongly advise others to think twice before signing up with this company. If you value your family’s safety and well-being, look elsewhere.
April 1, 2025 · Verified
CARIN
Easy to schedule, professional
March 23, 2025 · Verified
Trevor W
Fast and the service was really good. Glad I got American home shield
March 23, 2025 · Verified
Michael C
My A/C unit was not controlling temps on both floors. I called AHS. They sent out 3 Brothers A/C services to assess and repair. The Techs arrived and quickly went up and troubleshot my system. A part was required and they returned after two days(weekend) to replace and get it going. AHS was all over the job with responses to my call, and 3 Brothers brought home the bacon, by doing the work. I am pleased...hope you will be...
March 23, 2025 · Verified
ANTHONY
the quick repose and professionalism.
However, I am still waiting on the replacement of my refrigerator
March 21, 2025 · Verified
ILLIE
Easy to request assistance. Received quick response and follow through. Selected reputable company to address the problem.
March 21, 2025 · Verified
ARTURO
The tech was very profesional with good comunication and knowledge
March 21, 2025 · Verified
RUCE &
Called a contractor immediately and the same day contractor called and came out the next day to fix my dryer
March 21, 2025 · Verified
PAMELA
My dishwasher broke down, AHS had a guy there to look at it within a day. I really appreciate how quickly everything went, inspection and repair.
Thank you AHS
March 21, 2025 · Verified
SANDRA
Technician was polite and explained exactly what he did to fix the situation. He also gave tips on ways to make the appliance work more efficiently.
March 21, 2025 · Verified
