ArrowPoint Solar

I got taken to the cleaners. Not enough panels still paying half my electric bill. They won't take my calls or return them. Left a big hole in the wall 4 months ago. Said they would fix

This has to be one on the worst installers I have ever used. Please do not use arrowpoint especially of you are in the Texas or Oklahoma area. They have so many hidden fees and they will take more then 5 months to get your paneles installed. That's not including how long they will take to turn the paneles on. BEWARE of this company

This has to be one on the worst installers I have ever used. Please do not use arrowpoint especially of you are in the Texas or Oklahoma area. They have so many hidden fees and they will take more then 5 months to get your paneles installed. That's not including how long they will take to turn the paneles on. BEWARE of this company

Purchasing solar for my home was the worst decision I have ever made as an adult & this company certainly took full advantage of that decision. I purchased solar from Vivant Solar (who are now have multiple class action lawsuits in other states for shady sale methods) and Arrowpoint did the unit install. Vivant said it would be a "few hundred" to remove solar panels if I ever needed to replace my roof. (Yes, hindsight I should have gotten the exact number in writing: duh.) When I was selling my house and reached out to Arrowpoint for the actual cost in writing, they quoted me over $9k and let me know if anyone else touches the unit, it voids all warranties. (Note: national average is $3800) After being quite persistent with the company finally speaking with the owner (who spoke with the professionalism of teenager who you had annoyed by having the audacity to question them), I was able to get a mildly lower amount agreed upon. All that being said, having new solar on my home cost me about $15k in sale price and gave me the opportunity to encounter this company. (Note: not all opportunities are good ones.)

Purchasing solar for my home was the worst decision I have ever made as an adult & this company certainly took full advantage of that decision. I purchased solar from Vivant Solar (who are now have multiple class action lawsuits in other states for shady sale methods) and Arrowpoint did the unit install. Vivant said it would be a "few hundred" to remove solar panels if I ever needed to replace my roof. (Yes, hindsight I should have gotten the exact number in writing: duh.) When I was selling my house and reached out to Arrowpoint for the actual cost in writing, they quoted me over $9k and let me know if anyone else touches the unit, it voids all warranties. (Note: national average is $3800) After being quite persistent with the company finally speaking with the owner (who spoke with the professionalism of teenager who you had annoyed by having the audacity to question them), I was able to get a mildly lower amount agreed upon. All that being said, having new solar on my home cost me about $15k in sale price and gave me the opportunity to encounter this company. (Note: not all opportunities are good ones.)

They do not tell you of the 3 day cancellation policy (which is a super short policy in my opinion) and are trying to charge me a 10% fee of the total ESTIMATE of costs of the cancelled contract when only a couple people showed up to do electric surveys that lasted less than an hour. 4574.71! Run.

They do not tell you of the 3 day cancellation policy (which is a super short policy in my opinion) and are trying to charge me a 10% fee of the total ESTIMATE of costs of the cancelled contract when only a couple people showed up to do electric surveys that lasted less than an hour. 4574.71! Run.

I've had my system for 10 months now. I was told the system was extra large to over produce and that my electric bill shouldn't be more than $10. I haven't had an electric bill less than $45 and I had one as high as $130. The financing they give you requires you to reinvest the tax credit you receive. So the first 18 months of the loan was supposed to be $140 and then if I didn't invest the 12k tax credit back into it after 18 months, the loan amount will go up to $190. I have done my taxes and learned we only get 5k of that tax credit now and the rest will be split up between next year and possibly the year after that. So now my loan is going to go up, I will be paying $250/month minimum, possibly more. My electric bills before solar were around $140 so this is outrageous. I did report them to the attorney general and hesitated to leave a review but I definitely want to warn people. Do not use this company.

I haven't even gotten into how horribly the install date went. They were at my house until 10:30pm installing when they told me they wouldn't be there past 3pm. But all of that is semantics compared to the lies they tell you just to get you to buy.

I've had my system for 10 months now. I was told the system was extra large to over produce and that my electric bill shouldn't be more than $10. I haven't had an electric bill less than $45 and I had one as high as $130. The financing they give you requires you to reinvest the tax credit you receive. So the first 18 months of the loan was supposed to be $140 and then if I didn't invest the 12k tax credit back into it after 18 months, the loan amount will go up to $190. I have done my taxes and learned we only get 5k of that tax credit now and the rest will be split up between next year and possibly the year after that. So now my loan is going to go up, I will be paying $250/month minimum, possibly more. My electric bills before solar were around $140 so this is outrageous. I did report them to the attorney general and hesitated to leave a review but I definitely want to warn people. Do not use this company.

I haven't even gotten into how horribly the install date went. They were at my house until 10:30pm installing when they told me they wouldn't be there past 3pm. But all of that is semantics compared to the lies they tell you just to get you to buy.

Would give Zero stars if possible, RUN RUN RUN!
My panels sat on my roof for 10 MONTHS waiting for PTO. I was ignored through weekly emails/calls asking for updates. It took me getting a lawyer involved to get them to get their jobs done, and even then there was no flexibility on their side of the table. Only once I got the lawyer involved, did they *Magically* get PTO done within a few weeks!!! Now I have to go amend my taxes because they took so long!
They can't provide itemized receipts to tell you what you are paying for, and if there is ever issues holding up your install it will ALWAYS be your fault or the power companies!
I would NEVER recommend this company to anyone looking to go solar.
When you are paying so much for a product, communication is important and they have ZERO!