Erin C
From Carlos the sales person to Chris the installer, great experience. I had a very small space for them to work and replace an almost 30 year old unit. The sales person came out on Monday and he and the installation manager worked hard to get me what I needed on the next day. I couldn't be more thrilled. Chris was great and straight forward. He knew what he could and could not do and let me know how everything was going through out the day. I had never used One Hour before and when you're spending any amount of money you want to be sure things are done properly. I've had my unit in for a week and didn't realize how hot it was in my home until I could cool it my desire temperature easily.
March 25, 2025 · Verified
Mark T
Everything went well very happy with the installment and the two guys that were robotic experts thank you you. Let me mention the two guys that done this Christian and Tarzan did a great job. These two need a raise. Complete tear out not to say anything bad about any of these guys at work but they also pulled out flowers heating and Air stuff from 13 years ago they left in my attic I would not prefer them to do any work for me again 1 hour HVAC is the people to contact.
March 21, 2025 · Verified
Jeff M
Requested an appointment online. I received a telephonic response within 2 hours. We had a scheduled appointment the same day. The Tech assigned was Steve Coblentz, and he kept us informed of his arrival. Steve was extremely professional and knowledgeable with our Heat Pump issue. He diligently worked hours in testing and ultimately repairing our unit. Cannot speak more highly of Steve and the One Hour company.
March 18, 2025 · Verified
Deborah E
One Hour scheduled our service in a prompt and convenient time-line for our busy lifestyle. Representative technician Shannon T. arrived as expected, introducing himself and began to work with our system. Shannon would explain the process and findings so that we understood exactly what he was doing. We appreciated that. Thank you ONE HOUR for your continued great service.
March 14, 2025 · Verified
Tom H
Chris was very polite, professional and a great communicator. Every area he worked or passed through was spotless! He worked quietly and efficiently but took time to answer questions. He gave the best ever explanation of the benefits of duct cleaning and sealant. We absolutely knew we had issues, but his explanation of the likely improvement was very understandable. The Mrs and I will discuss this weekend. I’d be thrilled to have him back and would recommend him to others!
March 7, 2025 · Verified
Janet W
Jonathan was thorough and fast. He had to go get a part and he expedited that very quickly. He is very easy to talk to and he is very efficient. He even showed me the part and explained it's function to me!!! He is a keeper!!! Again, another job well done by One-hour Heating and Air-conditioning!!! Sincerely, Janet Willis
January 31, 2025 · Verified
Edward P
Zack was most knowledgeable, thorough and helpful. A pleasure to have him at our home because he was friendly and considerate, listening to our concerns, and covered his work shoes while inside. The best! EP
January 31, 2025 · Verified
Margie
I can’t say enough about this company, or their employees ( Tonianne) was very knowledgeable and thorough about the process that she performed on my heating and cooling system. She worked diligently and got my heat going without any issues whatsoever. She did not have one particular part she needed, so she called the office and had it brought to her so she could complete the job. Very dedicated employee, that cares about people and her job. I would rate her a 20 if I could, that’s how pleasant she was to work with. One happy customer here !!!
January 28, 2025 · Verified
Evelyn M
John was professional, courteous, and thorough. He called when he was on his way so I could expect him. Upon arrival he conducted the maintenance work then reported in detail any options that he thought I should consider. It was a pleasure to have such a wonderful technician conduct the maintenance work on my homes equipment. Thank you and Happy New Year!
December 29, 2024 · Verified
Gerardo C
From cleanliness to professionalism, I haven’t had a good experience with a company as such in a long time. Mo came out and was very straightforward and customer service driven. He set us up an appointment with Maurice and Aldo, whom, were very thorough cleaning our ducts for about 5 and a half hours. We were having issues with airborne mold according to a mold testing company… then my wife and I were being pressured into buying mold foggers and bombing our house ourselves for $2700! We came home to the mold smell gone. While mold might still be present we paid less than half of that cost to get our ducts professionally cleaned as well and our vents disinfected and painted. Also we were guaranteed the ducts and unit would not need another clean for 3 years according to Mo. We will be looking into buying the air scrubber for our home as we now know that this company is honest and reputable.
December 3, 2024 · Verified