Sun Solar (Missouri)

We had a highly disappointing experience with Sun Solar and would not recommend them to anyone looking for a reliable solar installation.

While the initial panel installation was decent, the process took two weeks instead of the promised two days. After completion, we had a professional inspect their work, only to find multiple cracked panels. Sun Solar had to return to replace them, further delaying the project.

Once everything was supposedly finished, we soon discovered that our shop had no power. Since they had to dig a line for an inverter, I suspected they had cut it. After multiple attempts to get them to come back, they finally sent someone out who confirmed the line had been severed. However, it took another week or longer to get someone to fix it. Rather than a proper repair, they used whatever materials they had in their van, leaving us with a box sticking out of the ground from a rough splice job. Unsurprisingly, the connection failed within a few months, forcing me to fix it myself because I couldn’t afford to wait weeks or months for them to address it.

Beyond installation issues, the system’s performance has been abysmal. We were estimated to generate over 14,000 kWh per year, with at least 85% efficiency (over 12,000 kWh). Instead, we are receiving less than 6,000 kWh per year—less than HALF of what was promised. The result? We are paying for both electricity and solar panels with almost no financial benefit. A $90,000+ system that barely generates meaningful savings is completely unacceptable.

To make matters worse, our first bill was supposed to arrive after a year, but we never received one. They have our phone numbers, emails, and mailing address, yet we’ve had zero communication. At this point, I’d rather they just remove the system entirely. Why should we pay double for electricity and an underperforming solar system?

If Sun Solar actually fixes the system so that it produces what we paid for, we would be happy to pay. But until then, we refuse to pay for a system that generates less than half of the promised output.

Would not recommend Sun Solar unless you want endless delays, careless installation, and a solar system that doesn’t deliver.

My Husband and I have been talking about going solar for the past several years. A few months ago when our electric bill doubled we decided it was time to get serious about it. My husband called sun solar and we started working with Morgan Windsor, Morgan has been great to work with. Morgan is always on top of any questions or concerns we have, him and his team members have been good about staying in contact with us and keeping us in the loop. So far we have been very happy with our sun solar experience our unit is 30 panels and we choose to get the battery as well.

We're really happy with our Sun Solar install at our home in Kansas City. Sun Solar is a great small business with high quality people. The installers were very professional, and I've had a good experience with customer service and sales. The system took a bit longer than expected to become operational, but that was mostly due to my electric company, which I believe dragged their feet in approving us to operate. I love the look of the panels on the house, which are barely noticeable from the street. Most people who come to our home say they didn't notice the panels at all. The system works great, even in the winter. I highly recommend this company if you are looking for a reliable Solar Company in the greater KC area.

Our energy consultant, Quentin C., was incredibly helpful and informative, taking the time to answer all our questions thoroughly. He made the process easy to understand and ensured we had all the details needed to make an informed decision. Great professionalism and customer service!

I recently purchased a home with existing solar. We had two issues: (i) a panel was not working and (ii) I had to complete some documentation for Evergy in order to get up and running. Sun Solar (in particular Trixey) did a FANTASTIC job of coordination both fixes in an efficient manner. Just outstanding customer service! Highly recommend.

Quentin Crossley was a very pleasant man he did not force or make you feel like you had to buy the system. He made understanding the system and how it works easily for a person like me that doesn't understand technology. He also did not put any kind of pressure for me to buy this system. I'm very excited to get the system in and see how it works and I'm ready to reefer when I see how it works for me. VERY Professional service .

This company sucks! I thought they were to be able to see if something was faulty with my solar. I went since July w/o solar. They finally yesterday fixed it. Been freezing so as to not pay the 100$ electric bills I was paying not knowing my solar wasn't working. They won't reimburse me ANY money b/c it's past the 1 year in which I'm eligible for reimbursement. It wasn't MY fault the part was broken. Buyer, BEWARE!!!!!!!

Ben was great I was ready to go solar a year ago but my wife was not on board with the idea. Ben talked to her and explained everything in a very detailed way that Linda understood everything. Ben is very knowledgeable about the Sun solar product and very easy to talk to and a very good listener. Ben is the reason we are Sun Solar owners

Sales and customer service were excellent. Although, the sales rep said it would be three months before first payment but the lender said it would be two months so perhaps there is a miscommunication between the two. In the end, this was no big deal for me but could be a problem for other customers.

The installation team was courteous and worked fast to get the system installed in one day. They assisted with setting up the Tesla monitoring app which was not something they were required to do so I appreciated the extra effort. However, despite a quick installation, the roof team left a lot of debris on the roof and failed to trim the aluminum mounting brackets in one place. This is where the customer service team comes in. They were apologetic and ensured a timely correction to these discrepancies and they also followed up with me to ask if I was satisfied. This gives me confidence that if something needs to be corrected under warranty that it will be handled properly.

The project coordinator worked closely with me to get all required documents signed and delivered to the appropriate agencies without delay. This resulted in an expedited approval of my solar system by the village government and the power utility.

The system is now online and operating great. The power output exceeds my expectations and the sales rep and project coordinator have continued to check in with me.

With all of this said, I would have given Sun Solar a rating of 4.5 stars, if possible.

Update: My Sun Solar sales rep, Kyler Brown, read my review and immediately apologized for the misinformation about the time period before first payment. This was an unpublished change by the lender and he is now updating his sales force accordingly so that this kind of error doesn’t occur again. Additionally, he said Sun Solar will cover our first payment to keep us on balance.

While there have been a couple of minor missteps during this process, Sun Solar has gone out of their way to correct the issues in a rapid manner and ensure we were nothing short of fully satisfied.

I am upgrading my review to 5 stars.

I contracted Sun Solar on 07/03/2024 with Kyler Brown to install a 12kw system at my home. Kyler was friendly, professional, and thorough about the economics of installing solar at my home. I felt confident based on the company's track record and the information presented that this would be a good fit.

Bridgette Goff handled all of the permitting and net metering paperwork with my utility company, and within 3 weeks the system was ready for installation. The crew worked exceptionally hard in 100+ degree weather and I have nothing but great things to say about the professional quality of work they did.

The crew did have 1 mishap that required them to come back in order to get the system energized by the utility company, but they were out the same day as soon as they were made aware, and the system was energized by the utility the very next day. My system is now on and producing and I can see the production through my monitoring app. Sun Solar did a great job and Kyler always answers the phone or texts me back promptly with any questions/concerns I have. I would recommend Sun Solar without hesitation.