The Bath Authority

I couldn't even get through the "Free" consultation with this company. From the time the salesman came to my home, I was told all about how wonderful the company was, how great the products are. After listening to this for over an hour, I was FINALLY able to get a $ estimate. They quoted me a price of $14k, which quickly dropped to $11k after all the "discounts" he was offering. Then he repeatedly pressured me to sign a contract on the spot. When I refused, he doubled- down on his efforts to get me to commit to something I was not comfortable with. He peppered me with questions as to why I wouldn't sign, he asked me repeatedly if I had gotten any other offers, and from whom. When I finally had to be firm about NOT signing a contract, he became ANGRY! He jumped up from my chair in my kitchen, grabbed his tile samples, called me a liar, told me I was rude and then screamed at my partner and I to not call the company to do business with them. I finally asked him to leave my home. I had to ask him more than one time to get out. This was the MOST unprofessional price estimates I have ever gotten in my whole life!! If you like to be screamed at by a stranger in your own home, definitely call this company.

We had John Decarlo and he came out on time to assess our bathroom and give us a quote. He was very professional and informative: he answered our questions and pointed out all options for us to consider that would affect the cost of the project. We felt comfortable with his presentation and we had no areas of concern unanswered. We decided to go with the quote because we wanted exceptional work and quality. The rating of 4 stars is due to our remodel only being on order at this time. We will rerate our experiences when the shower install is completed. Final score will depend on actual quality of work, materials, and timeliness.

1st They were to come out on Friday but didn't show up till Sat. to install our shower. 2nd they were to keep our old shower head but throw it away. They did reimburse us for that. 3rd I had shut off valves already, they took them out said they would replace them, but they didn't have any with them and were going to charge me 200.00 to go get some. I said no thanks but got angry and when they called told them why should I have to pay more for something I already had. so they talked to someone and came out and put new ones on for free. 4th they dropped a tool on the floor and skimmed a small round hole in my linoleum floor when they replaced to shut off valves one of them sprayed something on it but didn't tell me anything about what it was for and I still have a black hole on my gray linoleum floor.

We had our outdated shower replaced by this company. The entire process, from sale estimate to installation, went smoothly. our installer Brodie was courteous, professional, and efficient. We are satisfied.

Zach Taylor and his helper from The Bath Authority completed our new walk-in shower in ONE day and it's absolutely beautiful.

When they left it was like nobody was ever there and spotless. Zach's communication throughout the work was outstanding, pre-job, during and post job.

The workmanship and quality of the materials are even better than we expected.

Big thank you to Zach and The Bath Authority for giving us the bathroom of our dreams and for making the entire process incredibly smooth and easy. Highly professional staff in all regards.

Highly recommend The Bath Authority for home improvement projects.

John O'Malley
Cleveland, Ohio

Danny & Tyler were great. Would gladly recommend them, and Bath Authority, for tub to shower remodel.
10-12-2023.

What a great company. I had them replace a walk in shower. They did a fantastic job. Looks amazing. Left the area spotless. Best part was the workers were friendly and answered all my questions about the install. Customer service department was extremely helpful and courteous. I will definitely call them again when I'm ready to redo my other bathroom.

I wish that I would have done this years ago. The installers were polite, professional and they did their best to keep my house as clean as possible during the whole process.

Great experience! The installation went great. Installed in 1 day. The guys installing worked very efficiently and kept us informed all thru the process. Very professional and I definitely recommend Bath Authority. Extremely satisfied.

The installation was a lot quicker than I expected .
The workers knew exactly what they were doing .
They cleaned up the place as they worked .