Acculevel

Acculevel did a fantastic job on our rotting beam and joist, Sam and Charles came in and was very professional and punctual, they explained the process and stabilized our foundation, we are extremely please with the overall look and completion of the job, Alex was very informative throughout the entire process. He kept in touch throughout the process and never wavered in helping us and making sure we were satisfied, I would recommend Acculevel for any foundation repairs that anyone may have you won’t be dissatisfied or disappointed.

Just had Everett and Coy out for a jack adjustment and they did great. They were quick (about half an hour), polite and seemingly noticed everything, even asked to see downspouts when I wanted to talk about possible water pooling. That's great in my opinion, if there's a problem lets just get it figured out, and that seemed to be their philosophy too. Also the original installation crew was great, I honestly don't know how two guys got all that done in one morning. Overall great job.

The 3 man crew was incredible !
They worked 10 hours a day and barely stopped for lunch. They were very cautious about protecting the house and even the lawn. They were able to lift my walls back into place. See attached photos. Perfect clean up after the job was finished. Tom the project leader was great about following up.
I highly recommend Acculevel.

David Johnson is awesome! He came out and did the floor deflections evaluation for my clients. He is professional and knowledgeable, honest , most importantly he is patient to answer any questions I may have. Definitely will work with him again and refer him to all my friends and clients. Highly recommended David Johnson!

Had many quotes from different waterproofing companies and Acculevel got my business because of one person, Bre Aikman. No disrespect to the sales person, but if it wasn’t for Bre, I would have gone with a different company. Bre consistently text me back and answered every single one of my millions of questions and was seemingly happy to do it! At one point she even responded to me while she was on VACATION! Also, I had some follow up questions and she was on it immediately! THANK YOU BRE!

I paid $27,000 to have a steel I beam installed, floor joists replaced, and my crawl space incapacitated. About 3 months after the work had been done I went under my house to check my dehumidifier. After discovering ice on my dehumidifier, I decided to inspect the entire crawl space. Upon inspecting I noticed most of the straps holding up the ductwork had been removed while replacing the joists and not reinstalled so all my ductwork was dropping to the ground and some ducts weren’t even connected to the main system. Also found badly torn insulation and a substantial amount of water ponding on top of the plastic covering the ground. I spoke with service about the issues they sent the tech out, a young guy who got under the house and poorly restrapped some of the ductwork, and also ripped out more of the insulation. I was told that he would get with his manager and they would be in contact with me, which I never heard anything from anyone. After multiple calls and text. I was told to get an estimate on how much it would cost an HVAC company to repair the issues after doing so I sent them the estimate and in return I get a call from the service manager, saying that it is not their problem!!!! The estimated repairs were $700 in total. After spending $27,000 I don’t think that them picking up the bill for $700 worth of work would be a big thing but apparently it is!! Moral of this story inspect what you expect.

We spent 66K. Everything Acculevel did failed or was starting to fail after 6 months. One of the sump pumps was not even hooked up to a trench drain that ran 35 feet. One of the foundation piers was not under the footing-because that area had no footing. We know this-because another company had to come in to fix all Acculevels problems. Acculevel never thought anything would be dug up and checked. The new company actually put us on their "Executives" tour as to what, "Bad Business" looks like. About 25 of their people came out to look at the pier and sump pump attached to NOTHING. PHOTOS- the lower flat part of the pier is supposed to be under a footing-this area of house HAD NO FOOTING IN THE AREA, which is why the house was sinking in the first place. We assumed it did since a block wall started about 8 feet away but was only under the block. The stick part of the house was built directly on pad, nothing else. The new company cut off the floor strait to put a footing under a new block wall to continue existing block wall to corner. The Acculevel pier was just stuck in the ground so the new concrete work above it, would make it appear something had been done-though it was providing NO SUPPORT. The ACCULEVEL guarantee means nothing. Do not use them-you will regret it. The good reviews were people who got lucky before the company got sloppy AND DISHONEST. If you want more info, I would be happy to screen shot my texts back and fourth with Acculevel. You will regret using them. Trust me.

I would strongly recommend avoiding this company at all costs. If you choose to proceed, please read the fine print of the contract very carefully and ask questions before signing. The contract is deliberately written so that, even if they damage your property due to negligence or incompetence, there will be practically no accountability, and this is exactly what happened to us when we made the unfortunate decision to hire this company to fix a small (about 5 inches in length) drywall crack. In October 2024, two workers arrived at our house to stabilize the floor under the crack. I was surprised to see that no one was supervising the process from the floor level. We previously used a different company in the past, and it is common practice for one worker to observe from the floor level to avoid unnecessary damage. As a result of the workers' unprofessionalism, the initially-small crack tripled in size and became much more prominent. In addition, multiple large new cracks resulted in several other areas of the wall. The workers tried to gaslight us by stating that the cracks were “minor cosmetic damage” and that “they see this all the time.” However, they couldn’t explain why no one was supervising from the floor level. A couple of pictures are attached so you know what to expect.

We voiced our concerns to them, and, at first, the company seemed to be willing to pay for the repairs. However, as soon as we got to the stage of discussing the repair estimate (which was very reasonable - less than 15% of what we paid Acculevel), they tried to avoid paying the full price and fought for every dollar. We tried to reason with them and even offered to waive future adjustments which were included in the contract. In return (and without prior notice), they wanted us to sign a restrictive “mutual release agreement” which was designed to benefit only the company and would force us into silence, which we refused. Zach, who was our service advisor, even accused us of trying to “strongarm the company,” and then threatened to place a lien on our house. All of our proposals to resolve the situation were either rejected or ignored. In the end, we decided to pay the remaining balance, even though we were extremely dissatisfied with their work and how the company conducted business in general.

To Ryan, Zach, and the rest of the Acculevel team: please note that a contract is a contract. There were two names and two signatures on it, and I hope you consider rethinking how you interact with all customers who sign a contract. It’s simply rude and unprofessional to ignore your customers for three months of attempting to make contact, especially after you damage their property.

I strongly regret hiring Acculevel. We were charged for work that wasn’t done, and their “custom” crawl space door was just a flimsy sheet of metal with foam. They removed our siding and left it unfinished, then later sent someone to “fix” it—who used house screws and attached it in the wrong place, making it impossible to reconnect properly. Now, we have to pay someone else to redo our siding and are left with a foam board covering our so-called “custom” crawl space entrance.

Mistakes happen, but their complete lack of accountability is unacceptable. They ignored my husband’s calls, yet when I called from a blocked number, they answered immediately. After finally agreeing to come back and assess the issues, they never showed up or followed up.

This level of disregard for customers is inexcusable. My advice: do not pay your invoice until the work is completed correctly. I cannot recommend this company, and I strongly urge others to look elsewhere for reliable service.

Only use this company if you are wanting a crawlspace full of disappointment. The previous home owner paid $60k (yes , you read that correctly) to have them come in to waterproof the basement and crawlspaces. So far, the basement is ok...haven't looked today... they encapsulated everything and gave a 25 year transferable. After I moved in, I noticed water pooling on top of the encapsulation. When they came out to look, I was told it would cost THOUSANDS of dollars more to make the repair, however, the rep wouldn't put it in writing. When I contacted the company, I was told to read the warranty, because the crawlspaces aren't covered. (Be aware: you have to send a claim via snail mail AND the warranty states "at company discretion ") these are pictures of the water pools and the way the rep pulled the encapsulation back but didn't replace it. Also, if you have a different company make the repair, it could void any "warranty" you think you have. Oh... and I've been ghosted.