ADT Home Security Services

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Company Highlights

About

What Do You Want To Protect?

For 150 years and counting, we’re there.

It’s always been about what we’re here to help protect you for. We’re there for fresh starts, and here-we-go-agains. We’re there for tiny steps or big moments. We’re there for business as usual, or anything but. We're there for the everyday, every day.

For 150 years, ADT has been helping protect every second with everything we’ve got.

ADT features Google Nest products

ADT believes that in today’s world, connection is protection. That’s why ADT security systems feature intelligent Google Nest products, for a smarter, safer home, inside and out.

Professional guidance whenever you need it

You have installation options

Whether you want your system installed by an ADT professional, use Self-Setup, or have Remote Assistance every step of the way, we offer you the flexibility to choose your installation type, with a range of plans and services to meet your needs.

You get more with ADT

150 years of service

For 150 years, ADT has made our customers’ security our top priority. Today, we help keep more than 6 million customers safe and secure.

24/7 ADT Monitoring

During an intrusion, our agents help confirm the danger, contact 911, and help keep you safe.

Remote Assistance

Whether you need support or help setting up new devices, get real-time answers on your schedule with remote assistance.

150 years in business
Servicio en Español
Bonded
Insured
Offers Financing Options
Offers Senior Discounts
Offers Military Discounts

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Frequently Asked Questions

Does ADT Home Security Services offer free project estimates?

Yes, ADT offers free, no-obligation consultations to assess your home security needs. During these consultations, an ADT specialist will evaluate your property and recommend a customized security solution.

What is ADT Home Security Services's warranty or guarantee policy?

ADT offers a 6-Month Service Guarantee for refunds if you're not satisfied, a Theft Protection Guarantee covering up to $500 of your insurance deductible in case of burglary, and a Quality Service Plan (QSP) for repair or replacement of equipment due to normal wear and tear. These policies reflect ADT’s commitment to reliable security and homeowner satisfaction.

Are there any services ADT Home Security Services does not offer?

ADT does not offer services such as general contracting, home renovation, or non-security-related home maintenance.

Does ADT Home Security Services have any eco-friendly practices or accreditations?

ADT supports eco-friendly practices through environmental management programs, electronic waste recycling, and safety initiatives within ADT Solar that have reduced incidents by 33%.

What safety measures does ADT Home Security Services have in place during projects?

ADT ensures safety during installations and service visits through certified technicians, proper personal protective equipment (PPE), COVID-19 protocols, and comprehensive Environmental Health and Safety programs.

How does ADT Home Security Services manage and dispose of construction waste?

ADT manages and disposes of construction waste by adhering to responsible disposal practices. During installation and maintenance projects, they ensure that all debris and materials generated are collected and disposed of in compliance with local regulations.

What is ADT Home Security Services's preferred method of communication?

ADT communicates with homeowners via phone, online contact forms, and email, offering flexible options to suit homeowner preferences.

What financing options does ADT Home Security Services offer?

ADT offers financing through its FlexFi Program, providing 0% APR financing with plans ranging from 12 to 60 months for eligible homeowners. Financing options vary based on equipment type and installation needs, allowing homeowners to spread costs over time.

Does ADT Home Security Services assist in securing financing?

Yes, ADT assists homeowners in securing financing for their security systems through the FlexFi Program.

Promotions

ADT Home Security Services

Secure epic cyber savings on a Trusted Neighbor™ system*

Up to 60% off

Terms and Conditions

Requires 36-month monitoring contract starting at $44.99/mo. without QSP for professionally installed systems, (24-month monitoring contract in California, total fees from $1,079.76), and enrollment in ADT EasyPay, OR month-to-month monitoring contract for self-setup systems starting at $44.99 without QSP (one month minimum.) Offer excludes already discounted equipment bundles. Professionally installed system orders available over the phone only. Offer includes up to 60% off the purchase of any Trusted Neighbor system with minimum purchase of $1,169 required for Professionally Installed systems OR $719 for self-setup systems before promotion is applied and depending on geographic location. Trusted Neighbor eligible systems must include a minimum of one (1) ADT Base, three (3) door/window sensors, one (1) motion sensor, one (1) Yale smart lock and one (1) Google Nest Doorbell (battery). Max. discount $750. Offer available for new ADT customers only. Limit one per customer, not combinable with other offers. Upon early termination of 36-month monitoring contract, ADT may charge 75% of the monthly service charges due for the balance of the initial contract term. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty and is available for an additional fee starting at $13/mo. for comprehensive product protection. Professional monitoring required for ADT to notify emergency contacts or services on your behalf. Service and installation charges vary depending on system configuration, equipment and services selected. Cancel by calling (888) 392-2039 or by following the instructions in your order confirmation email. Free shipping applies to standard shipping (approx. 5-7 business days) and not available in HI or AK. Some features, including mobile notifications, remote control, video streaming and video recording, require working internet and Wi-Fi, a Google Account and Google Home app linked to your ADT+ app. Minimum OS requirements are available at g.co/home/req. iOS is a trademark of Cisco and is used under license. Google Nest products and services featured are designed to make life easier and to build a helpful home and were not designed specifically for life-sustaining or safety-critical use cases. These products and services are compatible with the self-setup System, and depend upon working internet, Wi-Fi, and, in some cases, the service availability from ADT and/or Google. To learn more, please visit http://g.co/nest/TOS. Expires 1/15/2025
Up to 30% off ADT security system

Get up to 30% off your ADT security system!

Terms and Conditions

Requires 36-month monitoring contract starting at $29.99/mo. without QSP for professionally installed systems, (24-month monitoring contract in California, total fees from $719.76), and enrollment in ADT EasyPay, OR month-to-month monitoring contract for self-setup systems starting at $29.99 without QSP (one month minimum.) Offer excludes already discounted equipment bundles. Professionally installed system orders available over the phone only. Offer includes up to 30% off the purchase of an ADT smart security system with minimum purchase of $599 required for Professionally Installed systems OR $349 for self-setup systems before promotion is applied and depending on geographic location. Max. discount $550. Offer available for new ADT customers only. Limit one per customer, not combinable with other offers. Upon early termination of 36-month monitoring contract, ADT may charge 75% of the monthly service charges due for the balance of the initial contract term. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty and is available for an additional fee starting at $8/mo. for essential product protection. Professional monitoring required for ADT to notify emergency contacts or services on your behalf. Service and installation charges vary depending on system configuration, equipment and services selected. Cancel by calling (888) 392-2039 or by following the instructions in your order confirmation email. Free shipping applies to standard shipping (approx. 5-7 business days) and not available in HI or AK. Some features, including mobile notifications, remote control, video streaming and video recording, require working internet and Wi-Fi, a Google Account and Google Home app linked to your ADT+ app. Minimum OS requirements are available at g.co/home/req. iOS is a trademark of Cisco and is used under license. Google Nest products and services featured are designed to make life easier and to build a helpful home and were not designed specifically for life-sustaining or safety-critical use cases. These products and services are compatible with the self-setup system, and depend upon working internet, Wi-Fi, and, in some cases, the service availability from ADT and/or Google. To learn more, please visit http://g.co/nest/TOS. Expires 1/15/2025
6-Month Service Guarantee

If during the six months following installation we are unable to resolve any installation/service-related concern, we will refund the installation charge and/or any monitoring fees paid after we have attempted to resolve your concerns.

Terms and Conditions

Subject to the terms and conditions of the Residential Service Contract between you and ADT Security Services.
Theft Protection Guarantee

In the event of a burglary while your alarm system is armed, ADT will pay up to $500 of your insurance deductible.

Terms and Conditions

Subject to the terms and conditions of the Residential Service Contract between you and ADT Security Services.

Homeowner Reviews

ADT Home Security Services

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gimmesos

Use to work for them. They are a major sales force for ADT. They use "Protect Your Home" as the name, but sells out of a company called "Defender". Confusing right? But either name you see whether ADT, ProtectYourHome or Defender, run fast as you can. They are scammers and use deceptive sales techniques to trick customers into paying high cost for trashy service and products. We were literally told to lie to the customers to get them to have a tech come to there home and once their you are basically harrassed to high heck to buy each and every product they have whether you need it or not. Scare tactics, high pressure selling, omitting of information, yoy name it they will use. I say try another company altogether. What they do should be illegal.

July 9, 2024 · Verified

Gregory D

I've had ADT for two years and the video camera is so slow that by the time I get the text from the camera the delivery is dropped off on my porch and the person is already by back in his truck. I called and they said they would send me a new camera, then they didn't and the battery was dead and beeping for two weeks until they sent a replacement. I told customer service about this and they said that they system was still working good enough for you to pay full price. Shanta (customer service) was very rude on the phone. I would not recommend this company. Use comcast instead.

September 14, 2022 · Verified

Esteban F

I run a business with three locations and have ADT at all three. At first everything seems to be great they are timely with visiting you and PROMISING the best security. Truth is their systems are faulty very often! Then you have to waste time contacting them which all of a sudden is very hard! Then you'll need to request a tech which was always 3+ weeks out! My system that isn't working and is suppose to help protect my business and you're telling me three weeks when you'd come over night to sell me the system.

Service is very very bad after they make you sign a contract. If you continue with ADT good luck they don't treat you well.

July 8, 2022 · Verified

Ms A

First I signed up with ADT who I have had in the past because renting I was able to get a deal. These scammers overcharge for the buy out and then put you in a 3 yr contract. I was told they would only handle my account for the first 30 days and it would be transferred to ADT. Nope a year later they are still handling my account and the service is horrible. I have had to have my unit replaced and my camera will disconnect on there own. Its frustrating when you try to check on your house and the cameras are not connecting. They don't send the police when the alarm goes off. I am just buying out my contract and moving own. I hear Simpli Safe is awesome.

July 20, 2020 · Verified

Reid R

One of the worst companies I have worked with. I am surprised ADT chooses to partner with a third-party like this. I was quoted one price over the phone and it wasn’t until all my installation was completed that my price suddenly changed. That came to light during contract signing. At that point they called their manager and made some adjustments. The fact that they would be doing a switch like that was already frustrating. Since being installed I’ve had to call multiple times for issues with my alarm system issues with the rebates they failed to send. Was not able to get a rebate sent to my email directly after multiple calls until after my rebates expired. Frustrating is an understatement. After 9 months of service I had to move. They let me know that the contract I signed was for the house I was in. Transferring service cost $107 installation fee, a $25 unhook fee, and forced me to renew a new two-year contract with ADT. I was lied to multiple times by multiple people.

Will consider canceling when I talk to them tomorrow. I may just pay $300 or so out of spite at this point to cancel my contract. Again some of the worst service I have ever seen. I will be thrilled when the day comes that companies like Comcast are able to put them out of business by bundling with all their other services.

Do not do business with these people.

September 28, 2019 · Verified

Will S

The worst experience we ever had. We moved into our house a few years ago and got ADT immediately because my parents had it. We got installation for free and only paid monthly. We ended up canceling because my wife got a new job where her new company provided home security. After she led that job we tried for ADT again and spoke to rep who then sent a 3rd party (Defenders) to our house making us think it was all through ADT. So the guy was very nice but he was a salesman and tried to sell us everything and said the total would be 1600. So we said no never mind. The guy insisted that he would just do the regular alarms on windows and doors. And said we can cancel in 72 hours which we told him we are going to do. So after he left we canceled the next day but had to wait for ADT/Defender to call us back. Meanwhile they charged my account for a month worth of security. In a not shell after reading this short story. ADT lost me as a customer and I hope someone reads this before signing up with ADT security. We went with Ring and were happy!

August 15, 2019 · Verified

Sin D

I called ADT and Defender/Retailer showed up. I requested the touch screen panel that I saw online and when they came to install the equipment, they claimed that they don't have it. I called customer service 2 days before expiration date to cancel my contract because I was misled and given false information. Management convinced me to keep the service by offering me free upgrades. I scheduled an appointment to install the cameras and door keypad and doorbell. The technician never showed or called. I called customer service more than 3 times, no one could give me an explanation. I called ADT corporate and Defender to cancel my service once again and they claimed that I signed a three year contract and cannot cancel. They told me that I have to pay 75% on top of what I've already paid in order to grant my wish. They expect me to pay over $3000.00 for service that aren’t rendered. They advertised 6 months 100% customer satisfactory guaranteed or your money back. But, when I wish to cancel they can't honor that. Little did I know, if you accept their free stuff you are locked in regardless if the failed to deliver or show up to confirmed appointments. Each time I called customer service they hung up in my face, transferred me to dead end and won’t give me the complaint department contact information. ADT/Defender is the worst company out there. Don’t depend on them to service or protect your home. I will advise people to do their research before welcoming this company into their home. They are dishonest, rude, unreliable, bad customer service and fraudulent. Beware, they will lure you with free stuff until it’s too late to cancel. They only care about a piece of paper call contract and don’t care about their customers.

July 10, 2019 · Verified

Marc P.

LAFAYETTE, IN · January 19, 2024 · Verified

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