ADT Home Security Services

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Company Highlights

About

What Do You Want To Protect?

For 150 years and counting, we’re there.

It’s always been about what we’re here to help protect you for. We’re there for fresh starts, and here-we-go-agains. We’re there for tiny steps or big moments. We’re there for business as usual, or anything but. We're there for the everyday, every day.

For 150 years, ADT has been helping protect every second with everything we’ve got.

ADT features Google Nest products

ADT believes that in today’s world, connection is protection. That’s why ADT security systems feature intelligent Google Nest products, for a smarter, safer home, inside and out.

Professional guidance whenever you need it

You have installation options

Whether you want your system installed by an ADT professional, use Self-Setup, or have Remote Assistance every step of the way, we offer you the flexibility to choose your installation type, with a range of plans and services to meet your needs.

You get more with ADT

150 years of service

For 150 years, ADT has made our customers’ security our top priority. Today, we help keep more than 6 million customers safe and secure.

24/7 ADT Monitoring

During an intrusion, our agents help confirm the danger, contact 911, and help keep you safe.

Remote Assistance

Whether you need support or help setting up new devices, get real-time answers on your schedule with remote assistance.

151 years in business
Servicio en Español
Bonded
Insured
Offers Financing Options
Offers Senior Discounts
Offers Military Discounts

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Frequently Asked Questions

Does ADT Home Security Services offer free project estimates?

Yes, ADT offers free, no-obligation consultations to assess your home security needs. During these consultations, an ADT specialist will evaluate your property and recommend a customized security solution.

What is ADT Home Security Services's warranty or guarantee policy?

ADT offers a 6-Month Service Guarantee for refunds if you're not satisfied, a Theft Protection Guarantee covering up to $500 of your insurance deductible in case of burglary, and a Quality Service Plan (QSP) for repair or replacement of equipment due to normal wear and tear. These policies reflect ADT’s commitment to reliable security and homeowner satisfaction.

Are there any services ADT Home Security Services does not offer?

ADT does not offer services such as general contracting, home renovation, or non-security-related home maintenance.

Does ADT Home Security Services have any eco-friendly practices or accreditations?

ADT supports eco-friendly practices through environmental management programs, electronic waste recycling, and safety initiatives within ADT Solar that have reduced incidents by 33%.

What safety measures does ADT Home Security Services have in place during projects?

ADT ensures safety during installations and service visits through certified technicians, proper personal protective equipment (PPE), COVID-19 protocols, and comprehensive Environmental Health and Safety programs.

How does ADT Home Security Services manage and dispose of construction waste?

ADT manages and disposes of construction waste by adhering to responsible disposal practices. During installation and maintenance projects, they ensure that all debris and materials generated are collected and disposed of in compliance with local regulations.

What is ADT Home Security Services's preferred method of communication?

ADT communicates with homeowners via phone, online contact forms, and email, offering flexible options to suit homeowner preferences.

What financing options does ADT Home Security Services offer?

ADT offers financing through its FlexFi Program, providing 0% APR financing with plans ranging from 12 to 60 months for eligible homeowners. Financing options vary based on equipment type and installation needs, allowing homeowners to spread costs over time.

Does ADT Home Security Services assist in securing financing?

Yes, ADT assists homeowners in securing financing for their security systems through the FlexFi Program.

Promotions

ADT Home Security Services

60% off the Trusted Neighbor™ system*

60% off the Trusted Neighbor™ system*

Terms and Conditions

60% off Trusted Neighbor System
60% off Trusted Neighbor System: Requires 36-month monitoring contract starting at $49.99/mo. for professionally installed system, (24-month monitoring contract in California, total fees from $1,199.76), and enrollment in ADT EasyPay, OR month-to-month monitoring contract for DIY system starting at $39.99 (one month minimum.) Professionally installed system orders not available online. Offer includes 60% off the purchase of the Trusted Neighbor ADT+ system with minimum purchase of $475.59 ($1,188.98 - $713.39 discount) required for Professionally Installed system OR $263.59 ($658.98 - $395.39 discount) for DIY system after promotion is applied and depending on geographic location. Professionally installed Trusted Neighbor system includes one (1) ADT Base, three (3) door/window sensors, one (1) motion sensor, one (1) Yale Smart Lock and choice of one (1) Google Nest Doorbell (available in battery or wired 3rd gen). DIY Trusted Neighbor system includes one (1) ADT Base, one (1) door/window sensor, one (1) Yale Smart Lock and one (1) Google Nest Doorbell (battery). Add-ons eligible for 60% discount up to total max discount of $550 for DIY system, or $750 for professionally installed system. Offer available for new ADT customers only. Limit one per customer, not combinable with other offers. Upon early termination of 36-month monitoring contract, ADT may charge 75% of the monthly service charges due for the balance of the initial contract term. Professional monitoring required for ADT to notify emergency contacts or services on your behalf. Service and installation charges vary depending on system configuration, equipment and services selected. Cancel by calling or by following the instructions in your order confirmation email. Free shipping applies to standard shipping (approx. 5-7 business days) and not available in HI or AK. Trusted Neighbor features require ADT Complete (includes Nest Aware) pro monitoring plan, Google familiar face detection, ADT Base, and compatible smart lock and camera devices. Familiar face detection is not to be used as definitive identification, and is not available on Nest cameras used in Illinois. Customer is responsible to inform their trusted individuals of any dangerous conditions existing at the premises. Some features, including mobile notifications, remote control, video streaming and video recording, require working internet and Wi-Fi, a Google Account and Google Home app linked to your ADT+ app. Minimum OS requirements are available at g.co/home/req. Google Nest products and services featured are designed to make life easier and to build a helpful home and were not designed specifically for life-sustaining or safety-critical use cases. These products and services are compatible with the ADT+ System, and depend upon working internet, Wi-Fi, and, in some cases, the service availability from ADT and/or Google. To learn more, please visit g.co/nest/TOS. Expires 1/21/2026

Expires 01/21/26
DIY packages starting at $199 with ADT Pro Monitoring from $24.99/mo.**

DIY packages starting at $199 with ADT Pro Monitoring from $24.99/mo.**

Terms and Conditions

$199 DIY Security Starter Package
$199 DIY Security Starter Package: Requires month-to-month monitoring contract for DIY systems starting at $24.99 (one month minimum) and enrollment in ADT EasyPay. Professional installation not available. Security Starter Package includes one (1) ADT Base, three (3) door/window sensors, and one (1) motion detector ($349 total value). Total cost $199 plus applicable taxes after promotion is applied and depending on geographic location. Additional products added to the package incur additional cost. Offer available for new customers only. Not combinable with other offers. Professional monitoring required for ADT to notify emergency contacts or services on your behalf. Service charges vary depending on system configuration, equipment and services selected. Cancel by calling or by following the instructions in your order confirmation email. Free shipping applies to standard shipping (approx. 5-7 business days) and not available in HI or AK. Some features, including mobile notifications require working internet, Wi-Fi and ADT+ App. Offer expires 1/21/2026

Expires 01/21/26
6-Month Service Guarantee

If during the six months following installation we are unable to resolve any installation/service-related concern, we will refund the installation charge and/or any monitoring fees paid after we have attempted to resolve your concerns.

Terms and Conditions

Subject to the terms and conditions of the Residential Service Contract between you and ADT Security Services.

Expires 01/01/27
Theft Protection Guarantee

In the event of a burglary while your alarm system is armed, ADT will pay up to $500 of your insurance deductible.

Terms and Conditions

Subject to the terms and conditions of the Residential Service Contract between you and ADT Security Services.

Expires 01/01/27

Ivan F

ADT was recommended to me from my mortgage company. This was the worst decision I’ve ever made. After dealing with ADT customer service and their panel no longer working where I couldn’t arm my security system, I wanted them to replace the panel. I had 3 different appointments and all 3 they couldn’t fix it. I asked them to remove it and they did. Now I find out I had a contract so I want them to put it in since I’m paying for it. I took a Saturday off of work making money to have them install it and they come and have no parts to do so. ADT is single-handedly the worst customer service or security system company hands down. Every interaction I have with the call center has been negative and I haven’t gotten a straight answer from anyone in the office. If I had one recommendation I would recommend never using ADT.

January 11, 2025 · Verified

Alex Z

ADT not honest at all. We moved twice had them come with us to each place. We move a lot. But they said we wouldn't have to pay for certain things and we did and they raised our bill by $75. Now we moved again and don't want to have their service anymore since we don't need it where we moved to. They are saying we were told it was a three year commitment... Now why would I sing a three year commitment if I have already moved twice in two years? They never told us about the three year commitment. They are saying they did so now they are charging me like $1600 to cancel. After already over charging me. I highly recommend looking into a more trustworthy company. Very disappointed

September 13, 2024 · Verified

Amanda D

Great customer service! When I called them to cancel service because I was unemployed, they worked out a payment for me. Thank you ADT for your world class service. I have peace of mind and feel safe.

July 17, 2024 · Verified

gimmesos

Use to work for them. They are a major sales force for ADT. They use "Protect Your Home" as the name, but sells out of a company called "Defender". Confusing right? But either name you see whether ADT, ProtectYourHome or Defender, run fast as you can. They are scammers and use deceptive sales techniques to trick customers into paying high cost for trashy service and products. We were literally told to lie to the customers to get them to have a tech come to there home and once their you are basically harrassed to high heck to buy each and every product they have whether you need it or not. Scare tactics, high pressure selling, omitting of information, yoy name it they will use. I say try another company altogether. What they do should be illegal.

July 9, 2024 · Verified

Drey G

ADT app is no more working perfectly on my mobile phone each time I open it it will crash adt should find solution to this issue

April 1, 2024 · Verified

JT T

Very professional in their sales presentation and in the complete and thorough design of the system for my previous house and great installation technicians and follow up

March 22, 2024 · Verified

Sheila G

BEWARE!!!!! Please choose another company PLEASE!!!! I wish I could give these cons a 0 star. They are really that bad, honestly. I was told I could transfer the contract to the new owner, in the event I sold the home. Well that's not the truth. Today, I mentioned I was selling the home. I was told I owed $1500 on the remainder of contract and $500 on equipment. I don't recall signing a 3 year contract, yet to have me pay for services I am not receiving is robbery. I then asked if I could transfer the services to the new owner since I'm being forced to pay $1500 for services I am not going to be receiving. I was told NO, the transfer can only take place in the case of a dead spouse! So, basically they are wanting the new owners to sign a new 3 year contact. This should be outlawed. I am planning to warn the new owners about ADT and recommend that they use another company. These people are unscrupulous cons. I will NEVER EVER use them again, mark my word.

March 8, 2024 · Verified

Astrid

The service is ok. Make sure you ask about the cameras and the recording before buying. I am stuck in a 3 yr contract eventhough I out right bought the equipment. The doorbell sucks becuase it lags but all the other features are good.

March 1, 2024 · Verified

Hank R

I've used ADT for years. Very trustworthy and responsive. They tried to hike up my rates, which was a no no. I went and switched companies and saved $$$.

February 14, 2024 · Verified

Thomas C

Always alert. great value for the amount of service.

February 12, 2024 · Verified

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