American Home Shield

I have paid AHS over $1,200 a year since 2020 and now that my heat pump stopped working and needs replaced, they are only willing to pay $640 out of the $7,540 to replace. Leaving me to pay $6,900 out of pocket. Why pay for this worthless warranty. When you call customer service all you get is excuses and "I understand how you feel", They don't care. They just want your money and don't hold up their end of the deal. DO NOT give these crooks your money. Please learn from my huge mistake. This is how AHS treats their customers and Disabled Vets.

The company markets itself as a premier home warranty company with the PROMISE to repair or replace appliances and equipment when they fail or develop inoperable or end of life conditions.
The part that gives me heartburn is that you have to use their recommended or contracted companies... and are subject to their choice of repair and / or equipment and pricing structure.... after you pay an additional $100.00 for a service call to find out what your reputable contractor has already told you. If you choose other than their contracted company choice and opt to the "cash in lieu" of repair option. It ends up being 23% (in my case) of their covered repair amount. This company is a misrepresentation of what it claims to be, and I would not recommend them to anyone.

Ww were very pleased with the timely response to our problem. Our technician was smart, nice and completely trained to take care of our dryer, and fixed it after ordering and receiving the parts! GREAT JOB, AHS!!!

I submitted a repair claim to AHS for my refrigerator’s water dispenser button under the ShieldGold plan. Despite following all steps, paying the $125 fee, and receiving no photos or real documentation from the technician, my claim was denied as “misuse.” AHS refused to acknowledge this as normal wear and tear, even though no evidence of misuse exists. I escalated, submitted a second opinion, and was still denied with no proof. I’ve now filed formal complaints with the BBB and Department of Consumer Affairs. This experience shows AHS does not honor the coverage they advertise or support customers fairly.

Well worth it.

They sent aa appliance repair service that was rated one star and it was rightfully deserved. They were late, not knowledgeable and didn't have a clue as to how or where to start looking at my refrigerator. A waste of my time and money. It appears they select the bottom of the barrel when it comes to companies to send to our homes. This is my honest opinion

Unethical Business Practices and Unacceptable Customer Service
I began my membership with American Home Shield and paid every month in good faith. However, my experience with their service has been nothing short of a nightmare.
When my water heater failed, I contacted their phone center, only to be told they had no idea when a service technician might be available. Despite this uncertainty, they immediately charged me a $125 service fee and said, they could not provide any timeframe for service. It had just snowed in my area, and going without hot water was not an option.
I waited in good faith.
It took three full days before anyone got back to me. When they finally did, it was simply to say that someone else would contact me the following Monday. At that point, I was starting to smell.
It was Friday and I was quickly losing faith in the company’s ability to deliver on their promises. Realizing it could take an unreasonable amount of time to get help, I called three local plumbers. On my third call, I found a company that had the correct water heater in stock and was able to come out the very next day. I paid out of pocket and had the water heater installed the next day as promised.
On Monday, I received the promised callback from American Home Shield. I asked, before I told them I had fixed it myself, “What was I supposed to do?” Their representative admitted they couldn’t find any service companies in my area. Instead of offering any kind of help, they told me I would have to locate a licensed contractor, have that contractor fill out an excessive amount of paperwork, submit the paperwork to them, and then wait for their response with no time estimate.
I responded, “So this is how you treat your customers?” I then informed them that, due to the delay, I had already paid for the repair myself. I also explained that the plumber I found arrived the next day and installed the water heater the very next day with no issues.
At that point, I was told by American Home Shield that since no technician had been dispatched by them, they would not reimburse me for the repair in any way. I then asked if they would at least refund the original $125 service fee, and the representative said, “Of course.” I found out later that refund was never issued.
Despite all of this, I decided—foolishly—to maintain the plan. When my washer went out shortly after, I contacted them again. As before, they charged me another $125, but this time said a technician would be scheduled. Unfortunately, that turned into another disaster.
They repeatedly changed the appointment date, and it ultimately took three weeks just to settle on one. I stayed home on the agreed-upon date, but no one showed up. When I checked their website, it listed the job as “completed”—despite the fact that no service had been performed. I called them again and was told they had no idea why it said “job completed.” I also noticed that my first $125 service fee had still not been refunded, and now I had two charges—with no service provided at all.
At that point, I had had enough.
When I called to cancel the plan, the process was incredibly difficult and frustrating. During a live chat, I had to ask them to cancel the plan at least TEN separate times before they finally told me, “Oh, we don’t handle cancellations. That’s a different department.” I was then transferred—only to be disconnected. I reconnected to the chat, went through the same process again. I waited on hold for approximately 20 minutes, and finally was able to cancel.
During this cancellation process, one of their representatives actually told me:
“Sir, running away from your problems is no way to handle life.”
I told the representative that saying something like that to a customer was completely inappropriate and unprofessional. I also clarified that I wasn’t running from anything—I was simply trying to get my washer repaired.
Since then, I’ve received several calls from the company trying to convince me to reinstate my plan. No apology, no acknowledgment of the issues—just more pressure to sign back up, promising me, "You won’t regret it.” It was almost laughable.
I’ve filed a formal complaint with the Better Business Bureau and strongly urge others to find a more ethical, responsive, and professional company. Based on my experience, American Home Shield fails at every level of customer service and accountability.

HOW DOES THIS COMPANY GET A 4 STAR RATING WHEN IT'S 50 - 50 1 STAR VS. 5 STARS IN REVIEWS. ONE DOESN'T NEED TO BE SMARTER THAN A 5TH. GRADER TO FIGURE THIS OUT TO BE A 2.5 STARS... JUST SAYIN....

Very good they covered all my issues so far

Trouble call was handled quickly, professionally