American Home Shield

Company made sure we had service quickly because we had no water. Company owner made sure it was done right

I’ve been a customer of American Home Shield because I believed paying for a home appliance warranty plan would save me stress and protect me from problems like this — but this experience has been the complete opposite.

My dishwasher order was placed on October 1, and today is October 18, and still nothing has been delivered or installed. AHS hired Blue Jacket Enterprises for the delivery, but they have not responded to my messages or phone calls at all. Even AHS told me they reached out to Blue Jacket, but the delivery company ignored them too.

Every time I call AHS, the representatives speak nicely on the phone and promise to send updates by email—but after the call ends, there’s no follow-up, no email, and no action. It’s just empty promises.

This whole situation has been full of delay, frustration, and stress. I pay for AHS for peace of mind, not to deal with unreliable contractors and poor communication. AHS should take full responsibility for the companies they hire and have a backup plan when their contractors fail to do their job.

If AHS continues to work with companies like this, they will keep losing customers. People pay for appliance warranty protection to avoid headaches, not to experience worse ones.

The experience was great, the technician
was on time and performed a excellent job. He knew exactly what the problem was and fixed it. I was very pleased with his performance. I would be proud to use this company and would definitely recommend them when American Home recommends them again.

This is a complete waste of money. I called to have someone come out to look at my garage door. They sent out a techician. He spent only about 5 minutes here and readjusted the sensor. A few hours later it was not working again. I called to have them come back out and was told it would be a week before they could come. The company Amercian Home Shield chose was 4 hours from my home. Really? Within 20 miles there must be 30 garage door businesses. Every call is charged 125 dollars. I want to work with a local person that can come out in a reasonable time. Clearly they choose companies that bid the lowest, but that is not good for customer service.

Loved the company JR Well service. Would recommend them to anyone.

Hidden fees ! There commercial says, don’t worry your covered. As soon as my AC went out , I owe 3,000 for what they call modifications ? Nothing was modified. At all. Simply removed old unit and installed new one . I am paying more out of pocket than they are to the contractor. Don’t waste your time ! I had high hopes. I even payed for the platinum plan thinking I could rest easy knowing I was covered . I was wrong . I wanted so bad for what they promised to be true . I was wrong. This is very frustrating.

Very bad service when asking to speak to a manager. Payment was taken yesterday and I cancelled today and no refund. Times re hard but this is theft

The response from AHS was awful. My 85 year old mother has paid monthly and endured stress from AHS while waiting on repairs. This went on for 4 months. This company is not what they appear

I was super duper excited and felt pretty protected with this warranty after doing quite a bit of research. Their super fun commercials gave me piece of mind and signing up was easy and seamless. That is until I started my first claim back in August (which is still unresolved btw) for a plumbing issue.

I understand claims can take awhile but the process of having a claim is very confusing if you need a contractor to visit more than once.

The dispatch team closes a ticket each time the visit happens with ZERO communication just a closed ticket. Which requires you calling back which then re-initiates the next step, which if I hadn't called would have never happened.

I've probably called this company and the reps no fewer than 40 times over the last few months. The reps really try hard but are often hard to understand and don't really listen to you (I told a rep when they asked me how my day was that I wasn't doing well and they said that's great to hear).

Then they say don't worry we've got you and then you wait for a LONG time to get contacted back. When you have leaks in your plumbing as you can imagine it's a terrible process being in the works for months to get resolution.

I was finally sent to an escalations dept (after months I found this out which was even more frustrating) and missed the call. When I tried to call the general number they told me I had an assigned rep and they couldn't transfer me so I just had to wait and hope I was free when they called back at some point during business hours. No time frame for the call back.

In the middle of this I got my non covered estimate (for thousands of dollars) but in the info it literally says it's a covered item on the plan. So after waiting this long for something that is covered in plan, I might as well have just paid the whole thing out of pocket. And to make matters worse, you have to accept the non-covered estimate to move forward without any context. When the line item gives a failure reason for something that is clearly covered in your plan but they won't cover it, it's confusing. Covered item in your plan documentation and listed as the reason for the issue should mean it's covered right? I guess wrong?

It's been an awful, frustrating process with zero to no communication unless I initiated it and still yet to be resolved. I really wish I could say the claim process was as easy as signing up or the payment being pulled out but it has been one of the WORST experiences ever.

Buyer beware on this one and good luck if you have a real emergency.

Excellent service

Worthless.

These warranties (my second experience) have no value. The first one I got for free because the seller had to provide one on a home purchase, and the second I bought myself, figuring I would give them a second chance. Also had them on my late mother's home.

They don't cover anything, is what it is really important to understand. Should you ever have any problem with anything covered, you will have to find someone to REPAIR that thing, and then they have to talk to AHS before proceeding. Microwave? Find a microwave repairman (lol). There is no way in which the trouble you will go through for this is ever worth the cost of the 'warranty'.