
American Home Shield
Company Highlights
American Home Shield
PUT SOME PREDICTABILITY BACK IN YOUR BUDGET.
Protecting Your Largest Investment
How It All Started
Buying a house can be exciting, but also kind of scary. Back in 1971, we decided to make that process a little less scary by founding the home warranty industry. Before American Home Shield, there was nothing to protect homeowners from the expensive and unexpected repair and replacement costs that are inevitable with home ownership. Things like having the stove or washer stop working at the worst possible time or having the A/C quit in the heat of summer. We decided to change all of that and founded the home warranty industry. Our Commitment Continues Today we're the undisputed leader in home warranties, helping to provide peace of mind to millions of homeowners, regardless of the age or condition of their home. We also provide the convenience of having a single number to call when something goes wrong. Whether you are in the middle of purchasing a home or if you've lived in your current home for years now, we've created a home warranty plan designed to put the control of responsible homeownership back in your hands. With over 16,000 contractors across the nation and the most comprehensive coverage on the market, we've got you covered.
- 54 years in business
- Servicio en Español
- Accepts Emergency Requests
- Offers Military Discounts
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Frequently Asked Questions
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Homeowner Reviews
American Home Shield
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- 4.5 / 5
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- B
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My dishwasher order was placed on October 1, and today is October 18, and still nothing has been delivered or installed. AHS hired Blue Jacket Enterprises for the delivery, but they have not responded to my messages or phone calls at all. Even AHS told me they reached out to Blue Jacket, but the delivery company ignored them too.
Every time I call AHS, the representatives speak nicely on the phone and promise to send updates by email—but after the call ends, there’s no follow-up, no email, and no action. It’s just empty promises.
This whole situation has been full of delay, frustration, and stress. I pay for AHS for peace of mind, not to deal with unreliable contractors and poor communication. AHS should take full responsibility for the companies they hire and have a backup plan when their contractors fail to do their job.
If AHS continues to work with companies like this, they will keep losing customers. People pay for appliance warranty protection to avoid headaches, not to experience worse ones.
was on time and performed a excellent job. He knew exactly what the problem was and fixed it. I was very pleased with his performance. I would be proud to use this company and would definitely recommend them when American Home recommends them again.
The response from AHS was awful. My 85 year old mother has paid monthly and endured stress from AHS while waiting on repairs. This went on for 4 months. This company is not what they appear
I understand claims can take awhile but the process of having a claim is very confusing if you need a contractor to visit more than once.
The dispatch team closes a ticket each time the visit happens with ZERO communication just a closed ticket. Which requires you calling back which then re-initiates the next step, which if I hadn't called would have never happened.
I've probably called this company and the reps no fewer than 40 times over the last few months. The reps really try hard but are often hard to understand and don't really listen to you (I told a rep when they asked me how my day was that I wasn't doing well and they said that's great to hear).
Then they say don't worry we've got you and then you wait for a LONG time to get contacted back. When you have leaks in your plumbing as you can imagine it's a terrible process being in the works for months to get resolution.
I was finally sent to an escalations dept (after months I found this out which was even more frustrating) and missed the call. When I tried to call the general number they told me I had an assigned rep and they couldn't transfer me so I just had to wait and hope I was free when they called back at some point during business hours. No time frame for the call back.
In the middle of this I got my non covered estimate (for thousands of dollars) but in the info it literally says it's a covered item on the plan. So after waiting this long for something that is covered in plan, I might as well have just paid the whole thing out of pocket. And to make matters worse, you have to accept the non-covered estimate to move forward without any context. When the line item gives a failure reason for something that is clearly covered in your plan but they won't cover it, it's confusing. Covered item in your plan documentation and listed as the reason for the issue should mean it's covered right? I guess wrong?
It's been an awful, frustrating process with zero to no communication unless I initiated it and still yet to be resolved. I really wish I could say the claim process was as easy as signing up or the payment being pulled out but it has been one of the WORST experiences ever.
Buyer beware on this one and good luck if you have a real emergency.
These warranties (my second experience) have no value. The first one I got for free because the seller had to provide one on a home purchase, and the second I bought myself, figuring I would give them a second chance. Also had them on my late mother's home.
They don't cover anything, is what it is really important to understand. Should you ever have any problem with anything covered, you will have to find someone to REPAIR that thing, and then they have to talk to AHS before proceeding. Microwave? Find a microwave repairman (lol). There is no way in which the trouble you will go through for this is ever worth the cost of the 'warranty'.