American Home Shield
Company Highlights
About
American Home Shield
PUT SOME PREDICTABILITY BACK IN YOUR BUDGET.
Protecting Your Largest Investment
How It All Started
Buying a house can be exciting, but also kind of scary. Back in 1971, we decided to make that process a little less scary by founding the home warranty industry. Before American Home Shield, there was nothing to protect homeowners from the expensive and unexpected repair and replacement costs that are inevitable with home ownership. Things like having the stove or washer stop working at the worst possible time or having the A/C quit in the heat of summer. We decided to change all of that and founded the home warranty industry. Our Commitment Continues Today we're the undisputed leader in home warranties, helping to provide peace of mind to millions of homeowners, regardless of the age or condition of their home. We also provide the convenience of having a single number to call when something goes wrong. Whether you are in the middle of purchasing a home or if you've lived in your current home for years now, we've created a home warranty plan designed to put the control of responsible homeownership back in your hands. With over 16,000 contractors across the nation and the most comprehensive coverage on the market, we've got you covered.
- 54 years in business
- Servicio en Español
- Accepts Emergency Requests
- Offers Military Discounts
View this profile on InstagramAmerican Home Shield (@ahs_warranty) • Instagram photos and videos
Frequently Asked Questions
What sets American Home Shield apart in home warranty?
Founded in 1971, American Home Shield is the industry leader in home warranties, covering systems and appliances of any age, offering nationwide coverage through a large network of qualified professionals, and even covering pre-existing breakdowns and items without maintenance records.
What do AHS home warranty plans cover?
AHS offers tiered plans: ShieldSilver covers core systems (HVAC, plumbing, electrical); ShieldGold adds kitchen and laundry appliances; ShieldPlatinum adds roof leak repair, unlimited AC refrigerant, a free annual HVAC tune-up, and coverage for code modifications or permits.
How do I request a repair through American Home Shield?
Service requests can be made online or via phone. AHS will dispatch a local service professional, who handles diagnosis and repair of covered items—no need for homeowner to find a provider.
How does AHS handle issues after installation?
AHS offers a 30-day workmanship guarantee—if repairs fail within that window, they send a technician back out at no additional cost.
Are there any member perks beyond coverage?
Yes—AHS members get discounted maintenance services like HVAC tune-ups, smart-home setup, carpet cleaning, and lawn care, plus partner offers. ShieldPlatinum also includes a complimentary annual HVAC tune-up.
What fees and terms are part of the coverage?
Plans involve a service call fee chosen by the member. Coverage starts after a standard 30-day waiting period (unless part of a real estate transaction), lasts 12 months, and there's no limit on the number of covered repairs per term.
Can I get coverage even if my systems are very old?
Absolutely—AHS covers items regardless of age, condition, or lack of maintenance history (no inspection needed).
Can AHS be added during a home purchase or sale?
Yes, real estate-specific plans are available. When included in a sale, new homeowner coverage activates immediately at closing, skipping the typical waiting period.
Why choose AHS over other warranty providers?
AHS handles more claims than competitors and has paid billions in customer claims over the past decade. With a long-standing history, vast contractor network, and adaptable plans, they offer unmatched coverage.
Do AHS plans save homeowners money in the long run?
Yes—home warranties with AHS typically cost less than $1 per day, providing predictable repair costs and convenience compared to the potential high costs of unexpected system or appliance failures.
Promotions
American Home Shield
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Free HVAC Tune-Up for ShieldComplete℠ Members
ShieldComplete members can choose a complimentary HVAC tune-up service per plan agreement term, ensuring your system runs efficiently and reliably.Schedule your HVAC tune-up by making a service request through the American Home Shield app or online via MyAccount.Terms and ConditionsAvailable once per plan agreement term. Service dates are limited and may vary based on location.Expires 04/14/26
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Refer a Friend and Both Get $25
Refer a friend to American Home Shield and both receive a $25 Amazon gift card.
Use the referral link provided in your account to refer friends.
Terms and ConditionsReferral must purchase a plan for both parties to receive the gift card.
Expires 08/07/26
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$50 Off Multiple Properties
Save $50 when you buy warranty coverage for an additional property.
Contact customer service to add coverage and receive the discount.
Terms and ConditionsOffer valid for existing customers adding coverage for additional properties.
Expires 08/07/26
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$100 Off Storewide
Save $100 on any home warranty plan.
Enter promo code W100 at checkout to redeem.
Terms and ConditionsMinimum purchase required. Cannot be combined with other offers.
Expires 08/07/26
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20% Off Plans and Coverage
Get an extra 20% off on home warranty plans and coverage.
Enter promo code CENT at checkout to redeem.
Terms and ConditionsOffer valid on new plans only. Cannot be combined with other offers.
Expires 08/07/26
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New HVAC System Program Savings
American Home Shield members can save up to 35% off national retail pricing on a new HVAC system through the New HVAC Program.Schedule a free in-home assessment by logging into MyAccount to check availability and get a quote.Terms and ConditionsPricing and savings vary based on location and equipment availability. Not available in all areas. -
Free Pre-Season HVAC Tune-Up for ShieldPlatinum Members
ShieldPlatinum members receive one free pre-season HVAC tune-up per agreement term to help keep systems in top shape.Schedule your free HVAC tune-up by logging into MyAccount and requesting the service.Terms and ConditionsAvailable once per agreement term. Service dates are limited and may vary based on location.
Homeowner Reviews
American Home Shield
Reviews by Platform
- 3.9 / 5
- 4.5 / 5
- 4.0 / 5
- B
Only show reviews that mention…
4,712 reviews
EDDIE
That was the best service ever
October 10, 2025 · Verified
Hina A
This company very good come on time and handle everything professionally
October 10, 2025 · Verified
ill
AHS sent out a total unqualified repair company (A-Town Group LLC) four times, they fixed nothing, then after a month, AHS now tell me that they are sending the specialist! I didn't get this "insurance" to be out of a refrigerator and a dishwasher for a month. Also, the repair company they sent, A-Town Group LLC came to try and repair my dishwasher and refrigerator four time, over one month, and they never fixed it. They scheduled to come between 12pm and 5pm each time, but they never came before 6pm. The last time they came, it was 7:30pm. They are terrible Technicians, with absolutely no regard for the customer.
American Home Shield has horrible service, and awful customer service, as a warranty company. My original request for service of my refrigerator and dishwasher was called into them on August 21st. It is now October 9th, and my dishwasher was fixed on October 7th, which is which is a problem, however at least it’s fixed. For my refrigerator, the “Specialist” company replaced a third part in the refrigerator, but it still DOES NOT WORK!
I was told by Kim, in the social media department that the “Specialist” for my refrigerator had to make a determination as to whether or not the refrigerator could be fixed. Kim said that if the “Specialist” recommended a course of action, and it didn’t work, that AHS would take another course of action. Well the “Specialist” came yesterday, and replaced the part, and it still DOES NOT WORK!
So this morning I called AHS, and the agent says to me, “we must send the “Specialist” out again to make a determination as to what is wrong”.
When does this stop?! When does another course of action happen?! What is the next course of action?!
My recommendation to you, and what I will do from now on, is to keep say $3K or $4K in the bank to purchase any appliance that goes bad, and not wait two months for American Home Shield to run you around, telling you that “I’m sorry for the inconvenience, and I understand your frustration”, because that is a lie! If they did, they would have got me a new refrigerator a month ago.
American Home Shield has horrible service, and awful customer service, as a warranty company. My original request for service of my refrigerator and dishwasher was called into them on August 21st. It is now October 9th, and my dishwasher was fixed on October 7th, which is which is a problem, however at least it’s fixed. For my refrigerator, the “Specialist” company replaced a third part in the refrigerator, but it still DOES NOT WORK!
I was told by Kim, in the social media department that the “Specialist” for my refrigerator had to make a determination as to whether or not the refrigerator could be fixed. Kim said that if the “Specialist” recommended a course of action, and it didn’t work, that AHS would take another course of action. Well the “Specialist” came yesterday, and replaced the part, and it still DOES NOT WORK!
So this morning I called AHS, and the agent says to me, “we must send the “Specialist” out again to make a determination as to what is wrong”.
When does this stop?! When does another course of action happen?! What is the next course of action?!
My recommendation to you, and what I will do from now on, is to keep say $3K or $4K in the bank to purchase any appliance that goes bad, and not wait two months for American Home Shield to run you around, telling you that “I’m sorry for the inconvenience, and I understand your frustration”, because that is a lie! If they did, they would have got me a new refrigerator a month ago.
October 9, 2025 · Verified
SONYA
Fast appointment setup and quick resolution to issue.
October 9, 2025 · Verified
LORNA
Good customer service. Good communication and friendly.
October 9, 2025 · Verified
SHARON
Customer service got a repair man the next day very the repair man kept us informed on his arrival and completed the repair quickly very happy with my experience
October 9, 2025 · Verified
GeeGee
The experience was extremely good once initial issues were resolved. The first repair person came about a year before the “good” one. The first one was focused on every appliance except the one that needed repair. He then told me to do a bunch of things that I had already been doing. He could not find the dishwasher’s filter (it doesn’t have one; it’s self cleaning). I wrote a terrible review for him and AHS did not respond.
I called months later (after some serious health issues) to cancel my contract. When asked, I told them why. AHS then did everything in its power to make things right. I decided not to cancel. They sent a different repair person almost immediately who recommended replacement. AHS then had a fast turnaround, accepted the tech’s recommendation, and made it easy to chose another dishwasher. I could have selected any dishwasher I wanted but that would have cost so much more money than I was willing to spend, even with a fair credit from AHS for my old one.
This would have been a 5 star review but for the first, incompetent repair tech.
I called months later (after some serious health issues) to cancel my contract. When asked, I told them why. AHS then did everything in its power to make things right. I decided not to cancel. They sent a different repair person almost immediately who recommended replacement. AHS then had a fast turnaround, accepted the tech’s recommendation, and made it easy to chose another dishwasher. I could have selected any dishwasher I wanted but that would have cost so much more money than I was willing to spend, even with a fair credit from AHS for my old one.
This would have been a 5 star review but for the first, incompetent repair tech.
October 9, 2025 · Verified
Kei V
I’ve trusted American Home Shield for 10 years, paying on time and rarely filing claims. My premium began at $45 / month and rose to $103 by 2023—then suddenly jumped another 20% to $123.99 this year.
When I called to ask why, the rep blamed “global inflation.” Inflation is 5–6%, not 20%. Competitors like Liberty Home Guard charge about $68 for similar coverage in 92130, so AHS’s pricing is far out of line.
A decade of loyalty shouldn’t result in unreasonable increases and vague excuses. If you’re comparing warranty providers, check others before committing—you may find better value and transparency elsewhere.
October 9, 2025 · Verified
Charles E
This company is a joke. Complete garbage service. I have been a member for 6 years in my current home and for years prior to that in a different home. We have literally paid them multiple thousands of dollars. Our furnace went out and so far, we have been getting the runaround for over a month (while the cold weather is setting in at night). The issue is the expense of the parts required to fix the furnace. They don’t want to pay it. You will only be able to speak to a customer service representative or the escalation department. Both just make excuses and nothing gets done. You will never speak to the authorization department or a manager. They shield them from all of this. I cannot tell you how many hours I’ve spent on the phone with them but I can tell you that they are a complete nightmare to work with. Buyer beware!!
October 8, 2025 · Verified
Karen C
The contractor showed up when scheduled and completed the work in a timely manner.
October 8, 2025 · Verified
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