American Home Shield
Company Highlights
About
American Home Shield
PUT SOME PREDICTABILITY BACK IN YOUR BUDGET.
Protecting Your Largest Investment
How It All Started
Buying a house can be exciting, but also kind of scary. Back in 1971, we decided to make that process a little less scary by founding the home warranty industry. Before American Home Shield, there was nothing to protect homeowners from the expensive and unexpected repair and replacement costs that are inevitable with home ownership. Things like having the stove or washer stop working at the worst possible time or having the A/C quit in the heat of summer. We decided to change all of that and founded the home warranty industry. Our Commitment Continues Today we're the undisputed leader in home warranties, helping to provide peace of mind to millions of homeowners, regardless of the age or condition of their home. We also provide the convenience of having a single number to call when something goes wrong. Whether you are in the middle of purchasing a home or if you've lived in your current home for years now, we've created a home warranty plan designed to put the control of responsible homeownership back in your hands. With over 16,000 contractors across the nation and the most comprehensive coverage on the market, we've got you covered.
- 54 years in business
- Servicio en Español
- Accepts Emergency Requests
- Offers Military Discounts
View this profile on InstagramAmerican Home Shield (@ahs_warranty) • Instagram photos and videos
Frequently Asked Questions
What sets American Home Shield apart in home warranty?
Founded in 1971, American Home Shield is the industry leader in home warranties, covering systems and appliances of any age, offering nationwide coverage through a large network of qualified professionals, and even covering pre-existing breakdowns and items without maintenance records.
What do AHS home warranty plans cover?
AHS offers tiered plans: ShieldSilver covers core systems (HVAC, plumbing, electrical); ShieldGold adds kitchen and laundry appliances; ShieldPlatinum adds roof leak repair, unlimited AC refrigerant, a free annual HVAC tune-up, and coverage for code modifications or permits.
How do I request a repair through American Home Shield?
Service requests can be made online or via phone. AHS will dispatch a local service professional, who handles diagnosis and repair of covered items—no need for homeowner to find a provider.
How does AHS handle issues after installation?
AHS offers a 30-day workmanship guarantee—if repairs fail within that window, they send a technician back out at no additional cost.
Are there any member perks beyond coverage?
Yes—AHS members get discounted maintenance services like HVAC tune-ups, smart-home setup, carpet cleaning, and lawn care, plus partner offers. ShieldPlatinum also includes a complimentary annual HVAC tune-up.
What fees and terms are part of the coverage?
Plans involve a service call fee chosen by the member. Coverage starts after a standard 30-day waiting period (unless part of a real estate transaction), lasts 12 months, and there's no limit on the number of covered repairs per term.
Can I get coverage even if my systems are very old?
Absolutely—AHS covers items regardless of age, condition, or lack of maintenance history (no inspection needed).
Can AHS be added during a home purchase or sale?
Yes, real estate-specific plans are available. When included in a sale, new homeowner coverage activates immediately at closing, skipping the typical waiting period.
Why choose AHS over other warranty providers?
AHS handles more claims than competitors and has paid billions in customer claims over the past decade. With a long-standing history, vast contractor network, and adaptable plans, they offer unmatched coverage.
Do AHS plans save homeowners money in the long run?
Yes—home warranties with AHS typically cost less than $1 per day, providing predictable repair costs and convenience compared to the potential high costs of unexpected system or appliance failures.
Promotions
American Home Shield
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Free HVAC Tune-Up for ShieldComplete℠ Members
ShieldComplete members can choose a complimentary HVAC tune-up service per plan agreement term, ensuring your system runs efficiently and reliably.Schedule your HVAC tune-up by making a service request through the American Home Shield app or online via MyAccount.Terms and ConditionsAvailable once per plan agreement term. Service dates are limited and may vary based on location.Expires 04/14/26
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Refer a Friend and Both Get $25
Refer a friend to American Home Shield and both receive a $25 Amazon gift card.
Use the referral link provided in your account to refer friends.
Terms and ConditionsReferral must purchase a plan for both parties to receive the gift card.
Expires 08/07/26
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$50 Off Multiple Properties
Save $50 when you buy warranty coverage for an additional property.
Contact customer service to add coverage and receive the discount.
Terms and ConditionsOffer valid for existing customers adding coverage for additional properties.
Expires 08/07/26
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$100 Off Storewide
Save $100 on any home warranty plan.
Enter promo code W100 at checkout to redeem.
Terms and ConditionsMinimum purchase required. Cannot be combined with other offers.
Expires 08/07/26
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20% Off Plans and Coverage
Get an extra 20% off on home warranty plans and coverage.
Enter promo code CENT at checkout to redeem.
Terms and ConditionsOffer valid on new plans only. Cannot be combined with other offers.
Expires 08/07/26
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New HVAC System Program Savings
American Home Shield members can save up to 35% off national retail pricing on a new HVAC system through the New HVAC Program.Schedule a free in-home assessment by logging into MyAccount to check availability and get a quote.Terms and ConditionsPricing and savings vary based on location and equipment availability. Not available in all areas. -
Free Pre-Season HVAC Tune-Up for ShieldPlatinum Members
ShieldPlatinum members receive one free pre-season HVAC tune-up per agreement term to help keep systems in top shape.Schedule your free HVAC tune-up by logging into MyAccount and requesting the service.Terms and ConditionsAvailable once per agreement term. Service dates are limited and may vary based on location.
Homeowner Reviews
American Home Shield
Reviews by Platform
- 4.0 / 5
- 4.5 / 5
- 4.0 / 5
- B
Only show reviews that mention…
9,194 reviews
ROSEANNA
On time, very friendly and knowledgeable.
September 17, 2025 · Verified
GARY
The experience was fine, the service charge is the downside.
September 16, 2025 · Verified
PAMELA A
You found someone on the same day to fix a/c
September 16, 2025 · Verified
TERRI
The service company that made the repairs is fantastic. On time, great communication and explained all repairs completely. The email from American Home Shield regarding what was covered was lacking with directions that scheduling was to be done by us.
September 16, 2025 · Verified
Da
Non-refundable service fee. When American Home Shield takes your non-refundable fee, then denies your claim, you are screwed.
September 16, 2025 · Verified
Christopher L
Prompt service for diagnosis and prompt service for fixing the problem.
September 16, 2025 · Verified
Dennis M
AMERICAN HOME SHIELD
16 September 25
A couple of weeks ago we experienced a problem with our 3 year old GE Profile Refrigerator which, was not making Ice and the bottom Freezer Stop working. We called American Home Shield (AHS) to initiate a work order to have someone come out to diagnose the problem. Well, AHS contacted Sear Pro and had them contact us to setup an appointment. The Technician, an older gentleman with lots of experience came to our home. He check everything and said that the Bottom Freezer was still not cooling the way that it should. He check the Ice Maker and it had started back making Ice. He pulled out the Refrigerator and checked the Circuit Board and the Compressor. He said he couldn’t find anything wrong with the Circuit Board but, that the Compressor temperature was outside of the limits that it should be. He checked the Error Codes and there wasn’t any. However, our Refrigerator had started back working normal. So, the Technician made another appointment the following Monday to come back out and check our Refrigerator again which, he did. On the second visit the Technician said that the Compressor was still overheating. So, he called to report the discrepancy to Sear Pro not AHS. So, let me pause for a moment to explain to Customers who pay their hard earned money to AHS. We found out that AHS has authorized their Subcontractors a limited Dollar amount which, they can use to diagnose and repair customers Appliances without AHS authorization. So, for those of you who didn’t know you need to contact AHS and have them explain to you their new procedure. Moving forward, the technician called Sear Pro Authorization Department and told them he had diagnosed a bad Compressor but, whoever he talked to told him to order a Filter Dryer and a Refrigerator Service Valve. Now, I don’t need to explain how that works or don’t work. But, for us we can’t understand how a person in an office at Sear Pro can override a Technician’s Diagnosis and tell the technician to order something different. This makes no sense and AHS should not allow this type of behavior. We pay too much money to AHS for them to take a backseat when it comes to home Appliances Repair/Replacement. We spent 4 hours on the phone talking to AHS about this problem and they seemed to not be interested or care. They continued to act as if this was not a legitimate concern. We tried to contact AHS Headquarters and Corporate Office and got the same responses. It is apparent to us that AHS has adopted an ideology of they don’t CARE about the concerns of their Customers. They continue to give you the same talking points with no solutions. So, for those Customers out there who think AHS do in fact have a Legitimate Headquarters who cares for their customers it doesn’t exist. We leave with this thought, for new Customers please do your research before you sign up for a Home Warranty. For those long standing Customers who think AHS is what they use to be they’re not.
16 September 25
A couple of weeks ago we experienced a problem with our 3 year old GE Profile Refrigerator which, was not making Ice and the bottom Freezer Stop working. We called American Home Shield (AHS) to initiate a work order to have someone come out to diagnose the problem. Well, AHS contacted Sear Pro and had them contact us to setup an appointment. The Technician, an older gentleman with lots of experience came to our home. He check everything and said that the Bottom Freezer was still not cooling the way that it should. He check the Ice Maker and it had started back making Ice. He pulled out the Refrigerator and checked the Circuit Board and the Compressor. He said he couldn’t find anything wrong with the Circuit Board but, that the Compressor temperature was outside of the limits that it should be. He checked the Error Codes and there wasn’t any. However, our Refrigerator had started back working normal. So, the Technician made another appointment the following Monday to come back out and check our Refrigerator again which, he did. On the second visit the Technician said that the Compressor was still overheating. So, he called to report the discrepancy to Sear Pro not AHS. So, let me pause for a moment to explain to Customers who pay their hard earned money to AHS. We found out that AHS has authorized their Subcontractors a limited Dollar amount which, they can use to diagnose and repair customers Appliances without AHS authorization. So, for those of you who didn’t know you need to contact AHS and have them explain to you their new procedure. Moving forward, the technician called Sear Pro Authorization Department and told them he had diagnosed a bad Compressor but, whoever he talked to told him to order a Filter Dryer and a Refrigerator Service Valve. Now, I don’t need to explain how that works or don’t work. But, for us we can’t understand how a person in an office at Sear Pro can override a Technician’s Diagnosis and tell the technician to order something different. This makes no sense and AHS should not allow this type of behavior. We pay too much money to AHS for them to take a backseat when it comes to home Appliances Repair/Replacement. We spent 4 hours on the phone talking to AHS about this problem and they seemed to not be interested or care. They continued to act as if this was not a legitimate concern. We tried to contact AHS Headquarters and Corporate Office and got the same responses. It is apparent to us that AHS has adopted an ideology of they don’t CARE about the concerns of their Customers. They continue to give you the same talking points with no solutions. So, for those Customers out there who think AHS do in fact have a Legitimate Headquarters who cares for their customers it doesn’t exist. We leave with this thought, for new Customers please do your research before you sign up for a Home Warranty. For those long standing Customers who think AHS is what they use to be they’re not.
September 16, 2025 · Verified
ARBARA
I called on a Friday afternoon to file a claim. I had money, for a new range, in my account by Thursday of the following week.
September 16, 2025 · Verified
Virginia H
Friendly, on the phone. Prompt in getting a repairman out to my home. Prompt in giving a cash-out option as requested.
September 16, 2025 · Verified
WILLIAM
Tech was on time
And did a great job !
And did a great job !
September 16, 2025 · Verified
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