American Home Shield

My item was scheduled and fixed quickly

A service request was promptly initiated to service our furnace due to lack of heat on a very cold night/ day and was assessed and serviced on the same day and had heat that night. So grateful.

They will do everything they can to deny your claim. Expect their team to find something in the small print.
Total scam IMO

I pay $1,500 per year for my American Home Shield (AHS) home warranty, plus a $125 deductible per claim. When one of my three HVAC units—which serves only a single room on the second floor—stopped heating, I submitted a claim.

Background: The Unit’s Limited Use
This 10-year-old unit is rarely used. According to my Nest thermostat report, it runs an average of 10 hours per month, and that’s only for air conditioning, not heating, which has been used 2 or three times. Compare that to my two downstairs units, which run about 450 hours per month. Clearly, this system doesn’t experience the same wear and tear as the others.

When the AHS-assigned technician arrived, his immediate diagnosis was that dust on the blower blades was preventing the unit from heating.

Not buying it, I questioned him. He confidently stated that unless I do maintenance every six months, the issue was due to "poor maintenance" on my part. Of course, he then conveniently offered a paid maintenance plan.

At this point, I figured he was just trying to upsell a service, but then he dropped this gem:
"AHS probably won’t cover this because of the dust on the blower."

After exiting the attic, he then guessed that I probably don’t change my filters regularly and wanted to show me the “dust” buildup in my return air box.
Big mistake. I change my filters religiously and even have five standalone air purifiers throughout my home. We opened the return air grill, and sure enough—the filter was pristine, and the return air box behind it was spotless. The technician, now visibly puzzled, ran his finger across the grill and admitted:
"You're right. There is no air leak, and everything is very clean."

I then asked him: "Do you still think the dust on my blower blades is due to poor maintenance, or is that just what you're supposed to report to AHS?"

He stumbled over his words before admitting that he just had to take photos of the blower and send them to AHS, per policy.

Where’s the Quantifiable Standard for “Too Much Dust”? How exactly does AHS determine how much dust is too much? Is there a scientific threshold? Is there a measurable efficiency loss? Not in my case.
He measured the blower motor's amp draw, and guess what? It was spot on with the manufacturer’s label. No measurable loss in amperage, no indication of inefficiency.

So, what did AHS do?

They never contacted me about the claim decision.
They closed my service request without explanation.
They marked it "Service Completed" with a pretty green check mark.
Clearly, they had no intention of approving the claim. The technician knew it, I knew it, and AHS’s entire process seemed designed to find a reason to deny coverage.

AHS is Rotten! If something smells fishy, it’s probably rotten. And AHS? Rotten to the core.

If you’re considering American Home Shield, think twice. When you actually need them, they’ll find any excuse—even a photo of some dust—to avoid honoring their end of the deal.

Paid premium for 30 years. Everytime I needed heating and air service it was a fight. Constant run around. Very subpar contractors. Could not speak with anyone in the US.

Customer service

Your response was rapid assigning a service provider. The service provider was prompt, courteous, efficient.

Service and great service

Great customer service and communication!

Services came ASAP,