American Home Shield

My rating is 5 Stars because Advance contacted me within the 24 hour window to schedule the appointment just as AHS advised. They texted me this morning to advise of the technician’s arrival and provided a tracking for the exact time of him coming to ring the doorbell. Mr. Turner was most professional, thorough and kind. He detected the problem, made the repair and explained all of what he did to make the repair. He provided me with a very thorough explanation of the parts, how the system works and did so where I could understand it. He even explained safety mechanisms within the unit that stopped the unit from engaging because a repair needed to be made. I am proud to say that his work is top tier and he represented Advance HVAC very WELL!!! This was my first experience with AHS and they did not disappoint.

I had a toilet issue where the seal was broken and the smell was very bad. I called AHS and received a call back right away and was connected to A1 Phoenix plumbing.
Mario Gonzalez came out to the house and addressed the problem, fixed it with no issues. He was so polite and kind and made me feel at ease immediately. I'm so impressed with not only AHS but the contractor A1 Phoenix. This was so professionally done and I have no more stinky smells. Great and quick service all the way around.
Sincerely,
Johanna

Our furnace died December 20. Today is January 15. American Home Shield is not fulfilling our contract. The diagnosis from their contacted technician is replacement. Our local contractor says AHS has been very difficult to work with. They will not return his calls and seem unwilling to replace our furnace. They should call themselves American Home Shysters. They give me the runaround every day. DON’T SIGN UP WITH THIS COMPANY. Tomorrow, they will email me offering help and then DO NOTHING.

I am a senior citizen and I feel deceived and scammed by American Home Shield. American Home Shield sent out a plumber that cut a hole in my ceiling to replace a tub drain that had a leak from the 2nd floor. It started to leak again approximately 90 days later in the same exact place and I was told by AHS that the 30 day guarantee was expired (even though I explained that I had been out of town). After many calls and frustration, I finally hired a private plumber (after explaining the leak again, the only solution that AHS had offered was that I pay another $125 service fee again and use their plumbers AGAIN )---- low and behold, I hired a private plumber and they put in writing with pictures that "the tub drain that was installed had a crack in it and there was silicone put over the crack to try and keep it from leaking. Tub drain continued to leak anyway. "--In addition, the AHS warranty states ("#10. Can you find your own Service Contractor?") that "We will provide you with a Service Contractor. In certain limited situations as determined by us, we may ask or permit you to find and contact your own service contractor to diagnose the Breakdown of the Covered item at our cost." ---BTW, I have been with them for 3 yrs. and have paid for the most expensive ShieldPlatinum plan. " The repairs were unethical and dishonest, to say the least.

Your plumber you sent me was horrible. I would never use them again. First experience with you and they scheduled to come out and the morning off tried to shift my appt to another day . The kitchen sink was clogged unusable would not drain and would backup whenever dishwasher or garbage disposal was on. He came out didn’t clear it. I paid the the 125 fee for home shield fee to bring him out so he could at least clear it. He left didn’t not tell me or call me to say what’s going on . Once I finally got ahold of him he told me the plumbing had to be fixed under the house (crawl space) outside of home warranty for $1699. I got a licensed local plumber to get it done for $450. So you are using people who are gouging your clients thinking we have to use them cus we are in a bind. Not ok."

Regardless if the issue was covered or not by home shield the fact that your contractors did not contact me the day they went out there to tell me what was going on. I had to reach out to them that is not ok. For them to charge three times the price of what a normal cost to fix it is ridiculous and not ok. The fix was not below the foundation like they said. Paid $125 and they did nothing at their appt. Waste of money and I could’ve had another plumber out there that same day paid less for the appt and it would’ve included the fix at least.

absolute garbage!!! file a claoim for my washerf on 1/9/26 no response as of today 1/13/26 looked company up no address no info and phone number is a personal number. left 3 messages and now have called them 5 times no answer !! filed with BBB and now conulting attorney. they are a total scam and fraudster.. they charged me 125.00 fort the visit before they even show up. going to do chargebacks for all payments buy end of day STAY AWAYBUDDY APPLIANCE RERPAIR 925-470-5977 AHS AT ITS FINEST

American Home Shield [AHS] is simply the best when it comes to Honesty, Cost Effectiveness, Excellent Collaboration with Teams of Professionals aligned with Customer's needs pertaining to repairs or replacement of anything that is covered in the plan you as the Customer chooses. For me personally my washing machine broke AHS helped to get it replaced. My Dryer broke AHS helped to get it repaired. My A/C broke AHS helped me to get it replaced, and my wife let me know the refrigerator is leaking water and the ice-maker is not working. I quietly smiled to myself, picked up the phone and called American Home Shield. AHS Customer Service Representative coordinated with United Appliances Service Repairs, they dispatched thier Technician; the Technician arrived on the date and time we agreed upon, the refrigerator parts were replaced; the ice-maker works like a charm and there is no water leak. I didn't break a 😰 swet. It only cost me the Affordable Service Fee and a little patience. Happy Wife. Happy Life! I highly and strongly recommend American Home Shield to every first-time Homeowner and anyone who is not a Do It Yourself (like Me) AHS is simply the BEST!

I purchased their warranty almost one year ago and they stand behind their word. I did have to use them for two issues (water heater and garage door opener). They arranged for service the same day I called for the water heater and the next day I called for the garage door opener. No questions asked and no proof of maintenance needed. My only complaint is that the price for the warranty increases each year.

I called customer service about my dishwasher not repaired. They sau they cant do anything about it

I have subscribed to American Home Shield (AHS) for over 14 years. On December 11, 2025 I submitted a service request to repair a built-in exhaust fan and pre-paid the $125 deductible. AHS dispatched an electrical contractor that came out but said they did not handle this type of repair and that they advised AHS to send out an HVAC contractor.
AHS dispatched and HVAC contractor that inspected the fan and said they also could not handle this type of repair and advised AHS to assign an appliance repair company.
AHS dispatched an appliance repair company and erroneously told them the problem was with a “range hood”, which added to the confusion of this nightmare. Anyway, the appliance repair company also said they could not handle this type of repair. Meanwhile I tried many times get AHS on the phone, but their automated system would only offer to call back, but no one ever did call back.
Out of total frustration I used AI to locate a local contractor (West Houston Duct Cleaning) that had extensive experience with the type of fan I had. They came out, diagnosed the problem and advised me on what replacement part to buy. I finally got an AHS agent on the phone when I called late at night, told him the whole story and requested permission to use this contractor and get reimbursed by AHS. The agent said he would elevate the request to management. On January 2, 2026, I received an email that stated AHS would not pay anything because I engaged a contractor without their pre-approval. So now I am out of $470 to get the fan replaced and the $125 I paid AHS to fix the fan problem.
(RE: Dispatch: #500555558 Dispatch: #499738538 Dispatch: #497710048 Dispatch: #497129538 Dispatch: #495634248)