Armored Impact Windows & Doors, Inc.

I’ve been calling and trying to talk to Matthew for weeks I flew north and flew back thinking my windows would be installed. Ordered first week of Jan/25
He never calls or texts me back. The admin has been very nice but she can’t make him call me back
I liked my sales person emailed him and now he isn’t getting back to me
I will be leaving for the summer and no windows and Armored has 40 %of my money.
I’m not sure what at all to do next.
M Dunham

First my wife and I had gotten 3 other estimates. The prices other companies were coming at us was ridiculous!! Armored impact was our last estimate. We decided to proceed with Armored impact windows, Alan was great and not pushy at all and he determined the best fit for our home. Matthew went over and beyond for us as our project manager. Our home looks beautiful. I’m glad I made the best decision to use them! Honestly!

I had an awesome experience with this company. The installation was very neat and clean , I love my new sliding glass doors. They look amazing. The sales rep Austin was very professional and knowledgeable . He was available throughout the process to address any and all concerns. They rebuilt, all framing with wood bucks, sheet rock, drywall, stucco. The inspection was successful on the first try.  I previously had half of my house done by another company, which was a disaster. I finished the job with Armored Impact and this company was exceptional. I couldn’t have asked for a better job. Thanks again and I highly recommend this company 👍🏻.

**Beware of Armored Impact Windows and Doors**

Hiring Armored Impact Windows and Doors has been the biggest mistake I've made as a homeowner. In April 2022, I contracted them for impact windows and doors, including a wall of sliding glass doors that go floor to ceiling, but what followed was a nightmare of delays, lack of communication, mismeasured installations, unskilled workers, and damage to my home. Despite thorough vetting, they have proved to be deceitful and incompetent. The Operations Manager, Matt, ignored my calls and emails, then dismissed my concerns by accusing me of “disrespecting their expertise.”

From the start, Armored Impact Windows and Doors fed me empty promises. They assured me that all work would be completed by mid-July 2022 at the latest. Instead, the installation didn’t even begin until the end of August 2022. The workers, who barely spoke English and were clearly unskilled, left sloppy caulking on walls and windows, used 4x4s to fill mismeasured spaces, and left ledges designed to terminate at a wall unsupported. After retaining an attorney, a forensic inspection revealed that the issues extended beyond cosmetic flaws. The incomplete installation included clear code violations, structural issues, and water damage, which led to mold growth. Additionally, as large gaps were left around doors and windows, critters (geckos), have been freely able to come and go at their leisure.

Under Florida law, a 558 notice must be filed. They ignored it. Armored Impact Windows and Doors have ignored every request for their insurance information and ignored five different requests for mediation, leaving me no choice but to file a lawsuit. The company has employed every legal tactic to delay and drain resources. Opposing counsel even stated, “We are going to financially destroy your client.”

My home is still not put back together (present day July 2024), and their latest stunt is requesting a hearing to now add the third-party company to which they subcontracted the job. Keep in mind, their website claims they do not subcontract. Additionally, we were told the job would be handled by their in-house employees who have extensive experience. Matt even told us we had their “A Team.” I have spent significant money on legal fees, and my home remains damaged and incomplete.

Over the past nearly two years, I have been embroiled in a frustrating legal battle as they have leveraged every tactic to financially exhaust me. Thus far, legal fees have exceeded $50k, with no end in sight.

During discovery, it was uncovered that Matt, the Operations Manager, wrote an email to the Permit Offices, fabricating a narrative to cover up their own failings. Additionally, Matt blatantly lied, attempting to implicate my father as doing unpermitted work. Matt took images of my father, who, at the workers’ request, was helping to widen a door opening to accommodate a doorway sidelight that was part of the original order. The workers drew the lines and asked my father to use his tools to make the appropriate cuts, as it appeared they did not have the appropriate tools.

Additionally, during legal discovery, it was discovered that my job was subcontracted to a third-party company that does not hold GC licensing. I was initially reassured by Armored Impact Windows and Doors that all installers were in-house employees with years of expert experience and that the owner of the company, Leo Rivas, who is a GC, would personally oversee the project.

My home is still not put back together, and I continue to fight an uphill battle. This ordeal has cost me not only money but also peace of mind and trust in the construction industry. Armored Impact Windows and Doors have demonstrated that they cannot be trusted to deliver quality work or to honor their commitments.

Save yourself the nightmare and avoid this company at all costs.

Two words: STAY AWAY. There are a huge number of reputable window installers out there, and I thought I had done my fair share of research. I ended up going with Armored Impact because the sales associate was someone known to a colleague, and that made me feel more comfortable with my decision. I’ll give two stars for the timely installation and delivery of my windows. But that’s where the nightmare began. I had my windows installed in Jan of 2023. After install (Oct of 2023) one of the windows began to leak a large amount of water into my bedroom from beneath the window from a sprinkler hitting the window. They claimed it was due to the repeated exposure to treated water that caused the leak…. Which is kind of insane considering it’s supposed to hold up to hurricane force weather conditions. Regardless, their sales contract says they will repair at THEIR COST any damage caused by faulty installation within a year. I even had a third party come to my home to remediate the MOLD that grew from the water intrusion, and that company confirmed the water was entering from the window because Armored Impact was adamant the window was not installed incorrectly.

It was a BATTLE to get Armored Impact to honor their contractual obligation to warranty installation. It took months of badgering and constant phone calls and texts to have the window repaired. And wouldn’t you know, once the window was fully removed and reinstalled it has not leaked at all since, further proving the window was poorly installed the first time.

As of today (June of 2024), they have still not completed the repair job. I have no windowsill, and large areas of exposed drywall in my home that will cost me around $2000 to have repaired. It took MONTHS for them to replace my carpet, and they basically went not contact after that was completed. I have repeatedly tried to call both the point of contact from the company that was handling the repairs as well as their sales department, leaving messages etc etc. I got through one day after calling their sales number, the person promised me they’d call back and never did. Now, they see my number on caller ID and ignore it. Now, I will be forced to take legal action due to this breach of contract. The windows were a huge expense that has continued to spiral out because this company failed to fix their mistake, and are choosing to ignore it rather than do the right thing.

I regret selecting this company to do my windows, and I urge you to look elsewhere. As other reviews have mentioned, their customer service is horrible and if you end up with an issue like I did, expect to be ignored and left to deal with the issue on your own, despite their contractual obligations to repair property damaged as a result of poor installation. I don’t normally write reviews, but I hope this helps deter others from falling victim to a similar situation with Armored Impact and look elsewhere for their windows.